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Troubleshooting

This section provides solutions to problems that can occur during the installation and operation of the RF-HTN104. Read the following descriptions if you are having
problems. The following is written assuming you are using Windows XP. For other operating systems or versions of Windows, the steps provided may differ.

1. Why can’t I access the web-based configuration utility?

When entering the IP address of the RocketFish router (192.168.1.1 for example), you are not connecting to a website hosted on the Internet. The router has the utility
built-in to a ROM chip in the device itself. Your computer must be on the same IP subnet to connect to the web-based utility.

•

Check that your PC is set to

Obtain an IP address automatically

.

-

Click

Start > Settings > Control Panel.

Select

Network Connections

. Select the connection profile which is connected to the router, most likely labeled

Local Area Connection

.

-

Select

Internet Protocol (TCP/IP)

and click

Properties

. Select the radio button

Obtain an IP address automatically

and

Obtain DNS server address

automatically.

Click

OK

twice.

-

Try to connect to the web-based configuration utility again.

•

If you have manually specified an IP address to use, you will need to make sure your IP address is in the 192.168.1.XX range and subnet is 255.255.255.0 in order to
connect to the router.

-

Click

Start > Settings > Control Panel.

Select

Network Connections

. Select the connection profile which is connected to the router, most likely labeled

Local Area Connection

.

-

Select

Internet Protocol (TCP/IP)

and click

Properties

. Select the radio button

Use the following IP address

and give the connection a local IP address

which is not in use already e.g. 192.168.1.111. Set the

Subnet Mask

to 255.255.255.0. Click

OK

twice.

-

Try to connect to the web-based configuration utility again.

• Make sure you have an updated Java-enabled web browser. We recommend the following:

- Microsoft Internet Explorer

®

6.0 and higher

- Mozilla Firefox 3.0 and higher
- Google

™

Chrome 2.0 and higher

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Содержание RF-HTN104

Страница 1: ...RocketFish RF HTN104 Wi Fi Invite Home Router User Manual ...

Страница 2: ... changes Manual Revisions Trademarks 2010 RocketFish RocketFish and the RocketFish logo are trademarks of Best Buy Enterprise Services Inc Other brands and product names are trademarks or registered trademarks of their respective holders Revision Date Description 1 0 November 23 2010 First Draft 2 0 December 9 2010 Second Draft 3 0 December 23 2010 Third Draft ...

Страница 3: ...Begin 12 Wireless Installation Considerations 13 Connecting the RF HTN104 to a Cable DSL Satellite Modem 14 Connecting the RF HTN104 to Another Router 16 Router Front Panel 18 Front Panel Controls 18 LCD Display 18 Accessing System Information 19 Using Wi Fi Invite from the front panel controls 21 Configuration 24 Web based configuration utility 24 Accessing the web based configuration utility 24 ...

Страница 4: ...ver 35 Backing up and Restoring Router Settings 36 Updating the Firmware of the RF HTN104 37 Rebooting the Router 37 Configuring Internet Connection Settings 38 Configuring your Internet Connection 38 Configuring a Dynamic DNS Service Provider 46 Configuring Wireless Settings 47 Configuring Wi Fi 2 4GHz Settings 47 Configuring Wi Fi 5GHz Settings 48 Configuring Advanced Wi Fi 2 4GHz Settings 49 Co...

Страница 5: ...5 Configuring Advanced Network Settings 58 Setting up Schedules 58 Configuring the Firewall 61 Configuring Port Forwarding 63 Enabling DMZ Demilitarized Zone 65 Blocking URLs 67 Troubleshooting 68 ...

Страница 6: ...Network requirements an Ethernet based Cable or DSL Modem IEEE 802 11n or 802 11a b g wireless clients 10 100Mbit Ethernet cable Web based configuration utility requirements A computer with a Windows Mac or Linux based operating system an installed Ethernet adapter A CD ROM drive Browser requirements Internet Explorer 6 or higher Mozilla Firefox 3 0 or higher Safari 3 or higher ...

Страница 7: ...ll When using 802 11n to connect you can experience speeds exceeding that of 100Mbps wired Ethernet connections BETTER PERFORMANCE The RF HTN104 can operate at both 2 4GHz and 5GHz spectrums allowing you to choose which frequency performs best for you If you have compatible hardware you can switch to operate on the 5GHz frequency to avoid crowding of the 2 4GHz spectrum and improve the stability a...

Страница 8: ...8 The Wi Fi Protected Setup WPS and Wi Fi Invite features allow you to easily connect another device to the RF HTN104 ...

Страница 9: ...g 802 11a 802 11b and 802 11g PCI and USB network adapters Advanced Firewall Features The Web based user interface displays a number of advanced network management features including o URL Blocking Easily applied content filtering based on IP Address or URL o Filter Scheduling URL Blocking can be scheduled to be active on certain days or for a duration of hours or minutes Maximum wireless signal r...

Страница 10: ...10 Hardware Overview FRONT PANEL ...

Страница 11: ...11 Hardware Overview Continued REAR PANEL ...

Страница 12: ...dem If you were using a USB connection before using the router then you must turn off your modem disconnect the USB cable and connect an Ethernet cable to the WAN port on the router and then turn the modem back on In some cases you may need to contact your ISP to change connection types USB to Ethernet If you have DSL and are connecting via PPPoE make sure you disable or uninstall any PPPoE softwa...

Страница 13: ...t an angle will mean that signal needs to pass through a greater surface area than the normal thickness of the wall 3 Building materials make a difference Try to position access points routers and computers so that the signal passes through open doorways or through drywall Materials such as glass metal steel walls with insulation bodies of water such as fish tanks mirrors file cabinets brick and c...

Страница 14: ...r to your modem from your computer and place it into the Internet port on the router 4 Plug an Ethernet cable into one of the four LAN ports on the router Plug the other end into the Ethernet port on your computer 5 Plug in your modem Wait for the modem to boot about 30 seconds 6 Plug the power adapter to the router and connect to an outlet or power strip 7 Use the power switch to power on the rou...

Страница 15: ...g your Wi Fi Invite router to a modem you have several options to establish an Internet connection When your modem initiates the connection Auto DHCP see page 32 Manual see page 33 When your Wi Fi Invite router initiates the connection PPPoE see page 34 PPTP see page 35 L2TP see page 36 ...

Страница 16: ... 254 If you need to change the settings write down your existing settings before making any changes In most cases your computer should be set to receive an IP address automatically in which case you will not have to do anything to your computer 2 Open a web browser and enter http 192 168 1 1 and press Enter When the login window appears set the user name to admin and leave the password box empty C...

Страница 17: ...17 6 Disconnect the Ethernet cable from the router and reconnect your computer to your network ...

Страница 18: ...the router Router Front Panel Front Panel Controls The router is equipped with a multidirectional control pad on the front panel You can use this control pad to navigate your way through the menus shown on the front LCD screen Pressing the black button in the middle will confirm the selected option LCD Display The LCD Display of the RF HTN104 can show some basic information for quick access and al...

Страница 19: ... The Main Menu is displayed 2 Press the middle button of the control pad again to select System Information The Admin account and password are displayed 3 Press the down direction button on the control pad The host name is displayed 4 Press the left direction button on the control pad to return to the main menu ...

Страница 20: ...e main menu 2 Select WIFI Information using the control pad and press the middle button to confirm your selection 3 Select either 2 4G or 5G and press the middle button to confirm your selection The SSID Security Type is displayed 4 Press the down direction button on the control pad to display the Wireless Pass Phrase ...

Страница 21: ...e hub within range it displays the following screen 2 Select the Invite function to continue by pressing the center button on the control pad The router will scan for wireless clients in range and show a list of discovered devices after a few moments 3 Select the host name of the device you want to invite from the list by pushing the right direction button on the control pad For the Wi Fi Invite H...

Страница 22: ...d try again To block a client from being able to connect to your router 1 Press the middle button of the control pad The Main Menu is displayed 2 Select WIFI Invite and press the middle button of the control pad again to confirm your selection 3 Select Block List and press the middle button of the control pad to confirm your selection A screen asking whether you want to add or remove a client to t...

Страница 23: ...le button of the control pad to confirm your selection A screen asking whether you want to add or remove a client to the block list is displayed 4 HIghlight Remove the client and press the center button The router displays a list of devices currently on the block list 5 Select the device you want to remove by using the up and down direction buttons on the control pad and pressing the right directi...

Страница 24: ...essing the web based configuration utility To access the web based configuration utility open a web browser such as Internet Explorer and enter the IP address of the router 192 168 1 1 Enter admin in the User Name field and leave the Password field empty for the initial setup process Press the Enter key or click the arrow icon to complete the login ...

Страница 25: ...25 ...

Страница 26: ...to select various status screens which provide information about the status of the various functions of the router Checking the Internet Connection Status This screen allows you check whether the router has an active connection to the internet and provides the details of the connection If you wish to release the current IP address click Release and then click Renew to acquire a new address from th...

Страница 27: ...27 ...

Страница 28: ...he MAC address of the wireless access point the channel it is operating on authentication mode and type of encryption Wireless Client List This section displays a list of the names of connected clients their MAC addresses the mode of connection and the length of time they have been connected Checking the Traffic Statistics This screen shows the number of packets and bytes received and transmitted ...

Страница 29: ...29 ...

Страница 30: ...otocol which allows uPnP supported software or hardware devices to locate each other on a network When a uPnP compatible product is operating you may see details of what ports it is using on this screen The details shown here are the details for the time the screen was accessed To refresh the screen click uPnP from the menu on the left ...

Страница 31: ...net time servers automatically To make the router automatically synchronize the time check the box labeled Automatically synchronize with an Internet time server and select which server you wish to synchronize with from the drop down menu By default this will use D Link s time server ntp1 dlink com Ensure you have selected the correct time zone you are in from the drop down menu labeled Time Zone ...

Страница 32: ...count You can change the login name and password for the router To change the login name and or password enter the login name you wish to use In the New Password field type the new password you wish to use Repeat the password you just typed in the Confirm Password field and click the button If you wish to cancel press the button We strongly recommend that you set a secure password to prevent unaut...

Страница 33: ...33 ...

Страница 34: ...cters the router will show an error when you try to save the host name You may need to restart the device for the changes to take effect Changing the IP Address of the Router The IP Address is the address used to locate and identify the router on your network On this screen you may change the IP address and subnet mask allocated to your router if you have another device on your network which uses ...

Страница 35: ...s automatically If you have another DHCP server on your network please disable the DHCP server on the router to avoid conflicts Using the DHCP Server you can connect up to 100 devices to your router including both wired and wireless connections They will dynamically be assigned addresses with the last octet of the address beginning at 100 by default as devices are connected You can adjust the rang...

Страница 36: ... named config bin Choose a place on your computer to save the file and click the save button To restore the configuration from a previously saved configuration click the Browse button select the file on your computer in the window which appears and click Open Click the Restore button The router will update the settings according to those in the config bin file and reboot To restore the router to t...

Страница 37: ...oaded and click Open The firmware file will have a bin extension Click the Upload Update button to begin the firmware update process Note The process of updating the firmware is a sensitive one Ensure that you have the selected the correct firmware for your device and do not turn off the power to the router during the update Rebooting the Router To reboot the device click the Reboot button The dev...

Страница 38: ... menu at the bottom of the screen The Internet Connection window appears Auto DHCP This is the default setting If you already have a modem connected to the internet choose this mode When selected the router will acquire an IP address from your ISP or another DHCP server and access the internet this way You can also manually specify DNS servers and the Maximum Transmission Unit MTU here if you wish...

Страница 39: ...ed by a dot x x x x The router will not accept the IP Address if it is not in this format Subnet Mask Enter the Subnet Mask assigned by your ISP Default Gateway Enter the Default Gateway assigned by your ISP DNS Servers The preferred and alternate DNS Server details will be supplied by your ISP MTU You may need to change the MTU for optimal performance Your ISP should provide you with the size of ...

Страница 40: ...f the router Local IP Address If you have a static IP address issued by your ISP you can specify that it be used here Ensure that you check the box labeled Use the following local IP address DNS Servers Enter the primary and secondary DNS Servers provided by your ISP Ensure that you check the box labeled Use the following DNS server addresses MTU The Maximum Transmission Unit You may need to modif...

Страница 41: ...41 Click the button to save your settings when you have finished If you wish to cancel press the button ...

Страница 42: ...ng local IP address DNS Servers Enter the primary and secondary DNS Servers provided by your ISP Ensure that you check the box labeled Use the following DNS server addresses MTU The Maximum Transmission Unit You may need to modify this according to your ISP The default setting is 1400 Maximum Idle Time Enter the maximum time in minutes that the internet connection should be maintained when there i...

Страница 43: ...43 Click the button to save your settings when you have finished If you wish to cancel press the button ...

Страница 44: ...ing local IP address DNS Servers Enter the primary and secondary DNS Servers provided by your ISP Ensure that you check the box labeled Use the following DNS server addresses MTU The Maximum Transmission Unit You may need to modify this according to your ISP The default setting is 1400 Maximum Idle Time Enter the maximum time in minutes that the internet connection should be maintained when there ...

Страница 45: ...45 Click the button to save your settings when you have finished If you wish to cancel press the button ...

Страница 46: ...our friends can connect to your server no matter what your IP address Enable Check this box to turn on the feature Service Provider Choose the Dynamic DNS provider from the drop down list Host Name Enter the host name that you registered with the service provider User Account Enter the username for the Dynamic DNS account Password Enter the password for the Dynamic DNS account Click the button to ...

Страница 47: ...this is set to the model number of your router RF HTN104 2 Choose an authentication method You can choose between None WPA WPA2 or WPA WPA2 For the best combination of security and flexibility choose WPA WPA2 This will mean that devices that support only one of the methods will still be able to connect It is strongly recommended that you do not choose None as anybody will be able to join your priv...

Страница 48: ...flexibility choose WPA WPA2 This will mean that devices that support only one of the methods will still be able to connect It is strongly recommended that you do not choose None as anybody will be able to join your private network 3 Select an encryption Cipher AES or AES TKIP 4 Enter a Passphrase Pre Shared Key PSK This must be at least 8 characters in length Be sure to select a secure passphrase ...

Страница 49: ... Check this box to improve the quality of video and voice applications for your wireless clients This cannot be selected for modes where 11n is operational Bandwidth Select the frequency which you want to operate on by checking the radio box for 20MHz or 20 40MHz Guard Interval The guard interval is the space between symbols being transmitted It is often confused with the space between packets Nor...

Страница 50: ...ollisions on your network Set a packet size between 0 and 2346 If the packet that the access point is transmitting is larger than the threshold it will initiate the RTS function If the packet size is equal to or less than the threshold the access point will not kick off RTS The use of 2346 bytes effectively disables RTS for the access point DTIM This setting determines how often the Access Point s...

Страница 51: ... Select the frequency which you want to operate on by checking the radio box for 20MHz or 20 40MHz Guard Interval The guard interval is the space between symbols being transmitted It is often confused with the space between packets Normal 802 11 operation is 800ns but with 802 11n you may halve the time to wait to 400ns which can increase throughput Tx Rate Only modifiable if 11n Wi Fi Mode is sel...

Страница 52: ...52 enter an invalid value the router will return an error ...

Страница 53: ... equal to or less than the threshold the router will not kick off RTS The use of 2346 bytes effectively disables RTS for the access point DTIM This setting determines how often the Access Point s Beacon contains a Delivery Traffic Indication Message DTIM The DTIM tells client devices in power save mode that a packet is waiting for them The default setting causes client devices using power save mod...

Страница 54: ...RocketFish router will attempt to find other devices that support WPS within range 2 Go to your wireless client and hold down the CONNECT button on the front of your wireless client device for approximately 3 seconds Your client should find the signal of the router and they should connect within 2 minutes To add a new device using the PIN Code method 1 Acquire the PIN number for your wireless clie...

Страница 55: ...has begun the invitation press the CONNECT button on the front of your Wi Fi Invite Home Router Your router will connect to the remote wireless router You can verify that the router and client connected successfully by going to the Wireless Status screen See the section titled Checking the Wireless Network status for more information Disabling and Enabling WPS By default WPS is enabled If you want...

Страница 56: ... icon 2 Select Wifi Invite from the menu on the left hand side 3 Ensure the box labeled Enable Wifi Invite is checked 4 A list of Wi Fi Invite compatible wireless devices within range is displayed under the Invite List 5 Select the one you wish to invite to connect and click the Invite button 6 If you invited the correct device the CONNECT light on the front of your hub will be flashing Press the ...

Страница 57: ... view the list of clients which have been blocked on this screen To view the blocked clients 1 Login to your router and click on the icon 2 Select Block List from the menu on the left hand side A list of blocked clients is displayed 3 You can remove any of the clients from the blocked list by checking the box in the Delete column for the client you want to remove and the click to save the settings...

Страница 58: ...k the icon Click Schedules from the menu on the left side of the screen 2 Click the Add New Rule button A new window appears prompting you to enter schedule information 3 Type a description in the Description field e g weekdays 4 Check the box for the days you wish this schedule to operate If you want it to apply for the whole week then click the Select Whole Week button 5 Enter a Start Time and E...

Страница 59: ...59 ...

Страница 60: ...edules screen reopens 3 Click to save your schedule or click to cancel If you leave the main Schedules screen without clicking your schedule will not be saved To delete a schedule On the main Schedules screen click the Del button for the schedule you want to delete in the list of schedules The rule is removed Click to save your changes or click to cancel If you leave the Schedules screen without c...

Страница 61: ...tive box if you want this new rule to be active when you have finished configuring it 5 Type a Description into the Description field 6 Select a schedule if you have already created one or select Always to have the rule apply all the time Additionally you can click Add Schedule if you want to add a schedule now 7 Choose from the drop down menu whether you want the rule to Accept or Drop the packet...

Страница 62: ...rewall screen you will now see a new rule in the list with details of whether it is active the description which schedule it applies to and information about the rule 15 Click the button to save your settings on the Firewall window when you have finished If you wish to cancel press the button To change a firewall rule 1 On the Firewall screen click the Edit button for the rule you want to edit in ...

Страница 63: ...ing it 4 Type a description in the Description field e g BitTorrent 5 Select a schedule if you have already created one or select Always to have the rule apply all the time Additionally you can click Add Schedule if you want to add a schedule now 6 Select from the Protocol drop down menu whether you want this rule to apply to TCP packets UDP packets or BOTH 7 Enter an External Port range in the Ex...

Страница 64: ...64 ...

Страница 65: ...orwarding screen reopens 3 Click to save your settings or click to cancel If you leave the main Port Forwarding screen without clicking your settings will not be saved To delete a Port Forwarding rule On the Port Forwarding screen click the Del button for the rule you want to delete in the Port Forwarding Rules list The rule is removed Click to save your changes or click to cancel If you leave the...

Страница 66: ...te attacks over the Internet To put a device into the DMZ 1 Check the Enable DMZ Host check box 2 From the drop down menu on the right select the device name that you want to expose and click the button to retrieve the Host IP Address of the device 3 Click the button to save your settings or click to cancel To remove a device from the DMZ 1 Remove the check from the Enable DMZ Host check box 2 Cli...

Страница 67: ...s below listed URL or Only deny user to access below listed URL 3 Click the Add new rule button A new window appears prompting you to enter the URL blocking rules 4 Check the Active box if you want the rule to be active when you have finished entering the details 5 Enter a name for the blocking rule into the Description field 6 Type the URL of the site into the URL field 7 Select a schedule if you...

Страница 68: ...ocal Area Connection Select Internet Protocol TCP IP and click Properties Select the radio button Obtain an IP address automatically and Obtain DNS server address automatically Click OK twice Try to connect to the web based configuration utility again If you have manually specified an IP address to use you will need to make sure your IP address is in the 192 168 1 XX range and subnet is 255 255 25...

Страница 69: ...e these settings to their defaults Click OK three times Close your web browser if open and open it Access the web management Open your web browser and enter the IP address of your RocketFish router in the address bar This should open the login page for your web management If you still cannot access the configuration unplug the power to the router for 10 seconds and plug back in Wait about 30 secon...

Страница 70: ... Example ping yahoo com f l 1472 You should start at 1472 and work your way down by 10 each time Once you get a reply go up by 2 until you get a fragmented packet Take that value and add 28 to the value to account for the various TCP IP headers For example lets say that 1452 was the proper value the actual MTU size would be 1480 which is the optimum for the network we re working with 1452 28 1480 ...

Страница 71: ...ED FEATURES Networks Address Translation NAT Wi Fi Invite DEVICE MANAGEMENT Internet Explorer 6 or later Mozilla Firefox 3 0 or later Safari 3 or later LEDS Power Connect Display Panel 4 x 20 characters CERTIFICATION FCC IC Wi Fi Device 180 171 55mm 7 1 6 7 2 2 DIMENSIONS WxDxH Packaging 308 9 218 9 90 5mm 12 2 8 6 3 56 Device 541 2grams 1 19lbs WEIGHT Packaging 676 8grams 1 49lbs WARRANTY 1 Year ...

Страница 72: ...equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may ...

Страница 73: ...ur body Cet équipement est conforme aux limites d exposition aux rayonnements définies par IC pour un environnement non contrôlé Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre le radiateur et votre corps Antenna statement Under Industry Canada regulations this radio transmitter may only operate using an antenna of a type and maximum or lesser gain approved ...

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