User's Guide MADIface XT
© RME
35
18. Hotline – Troubleshooting
The newest information can always be found on our website
www.rme-audio.com
, section Sup-
port, Macintosh OS.
Playback works, but record doesn’t:
•
Check that there is a valid signal at the input.
•
Check whether the MADIface XT has been selected as recording device in the audio appli-
cation.
•
Check whether the sample frequency set in the audio application (‘Recording properties’ or
similar) matches the input signal.
•
Check that cables/devices have not been connected in a closed loop. If so, set the card’s
clock mode to Internal.
Crackle during record or playback:
•
Increase the number and size of buffers in the application.
•
Try different cables to rule out any defects here.
The card and drivers have been installed correctly, but playback does not work:
•
Is MADIface XT listed in the System Report, PCI or USB? (Vendor 10EE, Device ID 3FC7).
•
Has MADIface XT been selected as current playback device in the audio application?
•
While recognition and control of the device are low bandwidth applications, playback/record
needs the full USB transmission performance. Therefore, defective USB cables with limited
transmission bandwidth can cause such an error scheme.
Possible causes for a MADIface not working
•
The USB cable is not, or not correctly inserted into the socket
•
The E-PCIe cable is not genuine. We have seen (not Molex) cables with connectors having
too long screws. This caused the connectors to become loose and subsequently fail.
Содержание MADIface XT
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