Riverbed SteelHead 5080, Руководство по установке и настройке

Страница: 57 / 94

Troubleshooting | 57
Specific problems
Specific problems
This section describes specific problems you might encounter in the SteelHead.
Problem Solution
The show interfaces CLI command
displays 4294967295 as the number
of errors on an interface.
The bypass card is not properly installed; reinstall it. For details, see the
Network and Storage Card Installation Guide .
After installing a SteelHead, only the
network connection lights are
illuminated (turned on). Press the small I/O button on the front of the SteelHead.
The SteelHead blocks traffic when
going into bypass mode. If a SteelHead blocks traffic when going into bypass mode, verify that
connections to its neighboring devices are correctly configured. Ensure
that the cable from the SteelHead to the switch is a straight-through
cable and the cable from the SteelHead to the router is a crossover
cable. Also, ensure that there are no network speed or duplex
mismatches.
The SteelHead doesn’t come out of
bypass mode when the network
connection is restored. If a SteelHead doesn’t come out of bypass mode, verify that:
• the in-path interface has an IP address. For example, at the system
prompt, enter the
show interfaces CLI command.
• in-path interception is enabled. For example, at the system prompt,
enter the
show in-path CLI command. Expected results are:
Enabled: yes
Optimizations Enabled On: inpath0_0
• the bypass service is running. For example, at the system prompt,
enter the
show service CLI command. To enable the SteelHead
service if it’s not running, use the CLI command service enable .
• you have a valid and active SH10BASE license. Your license file
should also contain entries for SH10CIFS and SH10EXCH licenses,
even if they have not been activated. For example, at the system
prompt, enter the
show licenses CLI command. For questions about
licenses, contact Riverbed Support at https://support.riverbed.com.