37
FAQS
The foil has torn
Simply cut the foil and remove the used portion. Insert a new core into the
upper spool and attach the cut end of the unused foil with sticky tape or
craft glue.
Foil continues to tear / snap
Suggest solutions:
Reduce the print temperature
Clean the print head
Check that the print head is locked down on both sides
Ribbon / Foil caught in the roller
Suggested solutions:
Reduce print temperature
Clean the print head
Clean front roller
Apply tension to finished ribbon by hand or with the re-winder
Foil and ribbon sticking together or to the head
The heat setting is too high. Refer to the heat setting guide for an appropri-
ate setting
Ribbon comes out but the foil is not moving
Ensure the printhead is locked down on both sides
Replace both the foil & takeup core