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Call Forwarding Behavior

Transfer

Forward

A calls B xfer to C

A calls B fwd to C

Server

ID shown on A

ID shown on C

ID shown on A

ID shown on C

CUCM

Asterisk

Avaya

3CX

OnSip

Broadsoft

* Before “C” answers, “B” is shown, afterwards “A”

Содержание FLX UC 1000

Страница 1: ...1 REVOLABS FLX UC 1000 REVOLABS FLX UC 1500 IP USB Conference Phone Installation and Operation Guide Models 10 FLXUC1000 10 FLXUC1500...

Страница 2: ...may be reproduced in any form or by any means without express written permission from Revolabs Inc Product specifications are subject to change without notice Revolabs FLX UC1000 FLX UC1500 Installat...

Страница 3: ...high or low temperatures Do not expose any component to lit candles cigarettes cigars or to open flames etc Do not drop throw or try to bend any component as rough treatment could damage them Do not o...

Страница 4: ...Calling 13 Connecting to a Computer 14 Connecting Extension Mics 15 Using the Cable Clamps 16 User Interface 17 Base Unit 17 Dialer 17 Menu Tree 18 Home Screen 19 Menu Options 21 Web User Interface W...

Страница 5: ...ioning file 63 Sample device configuration file 63 Provisioning file parameters 65 Advanced Operations 82 Dial Plan 82 Dial Plan Syntax 82 Dial Plan Examples 83 Device Manager 84 Installation Configur...

Страница 6: ...uters 91 Using Apple Computers 91 Known Issues 93 Configuring the FLX UC 1000 1500 in Windows 95 Troubleshooting 96 Reboot 96 Restore Factory Defaults 96 Cannot Access Web User Interface 96 Change lan...

Страница 7: ...erencing or webinar application as well as bridge these calls together With the FLX UC products call performance is built to be of the highest quality to ensure every word of the conversation is heard...

Страница 8: ...or setup of the device remove all the items from packaging Base Unit The base units of the FLX UC 1000 and FLX UC 1500 house the speaker elements and four embedded microphones On the top of the device...

Страница 9: ...1000 and additionally two extension microphones on the FLX UC 1500 Dialer The dialer has five categories of buttons Function Keys menu redial answer call new call hang up Soft Keys 4 keys below the c...

Страница 10: ...ur options the soft key on the far right will correspond to an option for MORE Pressing this key will navigate to the next set of menu options In the second set of menu options the soft key on the far...

Страница 11: ...al the up and down keys are used to select different submenu options where the right and left keys are used to select new menus or return to the previous menu Based on the current menu item selected p...

Страница 12: ...12 Setting up the system All connectors can be found on the bottom of the case unit Ethernet Port USB Port Microphone Ports UC1500 only Dialer Port...

Страница 13: ...om of the dialer to adjust the length of the cable to your requirements Connecting to an IP Network for VoIP Calling The FLX UC 1000 and FLX UC 1500 are designed to be powered using 802 3af Power over...

Страница 14: ...useless In order to place and receive VoIP calls your FLX UC 1000 or FLX UC 1500 will need to be registered with a call manager See the section in this document called Configuring the FLX UC 1000 or F...

Страница 15: ...ed The following USB extenders have been tested and approved for use with the FLX UC 1000 or FLX UC 1500 Please note the distance supported by each USB extender varies and is defined by the manufactur...

Страница 16: ...for the FLX UC 500 the FLX UC 1000 and the FLX UC 1500 Place the bottom part of the cable clamp into the cable cavity of the UC unit before connecting the cables Once the cables are connected and fit...

Страница 17: ...amber solid green or unlit default In order to change this color an administrator can use the web UI or the settings menu on the dialer to configure the desired idle color For additional call control...

Страница 18: ...tting Web Access Main Menu Dialer 1 Recents 2 Contacts 3 Voicemail 4 Forwarding 5 Always Busy No Answer No Answer Delay seconds Audio 6 Speaker Volume Ringer Volume Ring Selection Settings 7 Language...

Страница 19: ...ss Mute Indicator microphones muted or unmuted USB Icon Displays when a USB connection is established between the FLX UC 1000 or FLX UC 1500 and a USB host e g computer Do Not Disturb DND Displays whe...

Страница 20: ...the Revolabs logo is seen instead The call state is indicated by the color of the bar Incoming Call Yellow Call in Progress Active Green Call on Hold Orange Call Ended Interface Inactive Red The soft...

Страница 21: ...etween these two settings is the behavior when New Call is being selected When the USB connection is always off only the VoIP dialer is offered If USB calls only is selected the user can start a USB c...

Страница 22: ...22 1 Dialer 2 Recent Calls 3 Contacts 4 Voicemail 5 Forwarding 6 Audio 7 Settings 8 Info Using the Back button will bring the user back to the Home Screen...

Страница 23: ...for about 2 seconds The Pause is indicated by a in the string The soft keys available on this screen are Dial Attempts to dial the number entered The Green Call button to the upper right of the scree...

Страница 24: ...ll calls missed calls dialed calls or received calls An individual call entry can be selected using the right arrow key or OK button opening an additional information submenu for that call In that sub...

Страница 25: ...e right of the default number An existing contact can be edited or viewed with the right arrow key OK button or by selecting the More and then the View Soft Key The menu also allows deleting More then...

Страница 26: ...rds calls after a certain time when the call was not answered When a forwarding option is selected a popup will appear asking for the phone number the calls should be forwarded to Wait time before an...

Страница 27: ...1 18 The Ringer Volume slider plays a test tone for every number change The Speaker Volume slider does not Ring Selection opens a menu where ring tones can be selected You can test the ringtones befor...

Страница 28: ...Display setting allows setting the screen brightness using values between 1 and 15 It also allows defining the timeout for the Backlight The screen will remain lit for the selected time after an acti...

Страница 29: ...r can enable DHCP or provide a fixed IP address with subnet masks and other required settings The VLAN Settings menu allows specifying whether a VLAN is used and either have the phone detect it automa...

Страница 30: ...cted Note Daylight savings time rules that might be used in the location where the phone is being installed can be set using the web interface The Web Access check box allows enabling disabling the we...

Страница 31: ...ot gained Speaker EQ provides three pre defined EQ settings to improve the speaker audio We recommend using the Voice Enhance setting High Pass filters should be enabled in rooms with high background...

Страница 32: ...32 System Information The System Information menu provides information about the product as well as statistics information on VoIP calls...

Страница 33: ...e password was previously changed using the dialer or the web UI the factory default password is 7386 Generally after a time out period the user will be automatically logged out of the web interface H...

Страница 34: ...s The Settings options allow configuring the unit The Tools menu allows system firmware upgrades and uploading downloading of log files and configuration files The Settings and Tools options are descr...

Страница 35: ...ne will keep a list of recent phone calls in its memory which can be browsed using the dialer Enabling the web access setting allows the FLX UC unit to be accessed using a web browser If this setting...

Страница 36: ...The Dialer Restrictions section allows disabling some features in the dialer interface Selecting the respective restriction will disable or remove the corresponding options in the dialer user interfa...

Страница 37: ...l USB interface inactive Brightness and Backlight timeout impact the backlight behavior of the dialer Deployment Server Settings The Deployment Server Settings allows specifying automatic ways to down...

Страница 38: ...oyment server the FLX UC 1000 or FLX UC 1500 will look for a file named MAC address of unit xml in the provided location s See the remote configuration section for sample configuration and a list of t...

Страница 39: ...tem will automatically return to that setting Or on a reboot the system will return to that volume setting 0 will disable this function The Equalizer setting allows selecting one of a list of pre defi...

Страница 40: ...ghly reverberant room setting activates a filter that limits audio frequencies found in reverberant rooms The FLX UC 1000 and FLX UC 1500 conference phones have been designed to provide the truest aud...

Страница 41: ...enabled arranged in priority or disabled This is done by dragging and dropping them into the respective area or position Supported codecs on the FLX UC 1000 and FLX UC 1500 are G 711 u law and G 711...

Страница 42: ...to voicemail if it is configured for the phone or receive a busy tone and the device will not ring Missed calls will still be recorded in the recent calls list as long as collection of recent call inf...

Страница 43: ...the maximum duration of 0 or leaving it blank disables the maximum duration and allows for calls of any length The Dial Plan field allows specifying a dial plan for the phone The syntax for the dial...

Страница 44: ...to be assigned to the phone Enable DHCP needs to be unchecked and the static IP parameters can be provided If a VLAN is used for Voice traffic the Voice VLAN option allows to specify whether the VLAN...

Страница 45: ...s If Protected EAP Protected Extensible Authentication Protocol is selected the server side public key certificate will need to be uploaded to the FLX UC 1000 or FLX UC 1500 Region Regions settings al...

Страница 46: ...the Time Settings section the date format used in the dialer can be selected Date can be set as MM DD YYYY DD MM YYYY or YYYY MM DD The time display can be changed between 24 hour format and 12 hour f...

Страница 47: ...settings allow to enable or disable Daylight Savings time for the phone display If enabled rules for the start date and time as well as the end date and time need to be provided Factory default US da...

Страница 48: ...UC 1500 with the call manager Registrar and Back up registrar if configured are the IP addresses or server names of the Call Manager If configured a Proxy address can be provided and an indicator whe...

Страница 49: ...he user name User ID and password for the logon to the Call Manager Please note that Call Managers often use different names for these parameters and a correct mapping is required for the logon to the...

Страница 50: ...settings These parameters should be aligned with the call manager configuration The FLX UC 1000 and FLX UC 1500 phones support several means to transport DTMF information entered during a call to the...

Страница 51: ...gers change the Media on hold message to that value Transport The Transport section of the management interface allows configuring specific transport methods based on call manager settings and network...

Страница 52: ...ge allow to specify the ports used for communication from the device enable secure RTP and ICE TURN and STUN settings These parameters should reflect the call manager and network environment in which...

Страница 53: ...00 Only valid firmware files can be used for an upgrade Latest firmware can be found on Revolabs website www revolabs com The website allows drag and drop of a file or when clicking in the box a file...

Страница 54: ...e the associated telephone numbers default whichever of the three numbers mobile work home should be used as the default speed the assigned speed dial number and key a system generated identifier Cont...

Страница 55: ...rt the configuration and then import the relevant parameters of that configuration file into other FLX UC systems For a description of the configuration parameters see the provisioning section further...

Страница 56: ...ng information from the phone for analysis Factory Default verbose logging is not enabled and not required Access to logging information is typically only required when environmental issues with call...

Страница 57: ...default VoIP or USB pressing the New Call button on the dialer will bring up an additional question to select VoIP or USB If VoIP is selected the dialer screen opens and a number can be dialed And las...

Страница 58: ...be put on hold To switch between calls select the desired call in the display using the navigational keys and then press the Swap button at the bottom of the screen This will make the selected call ac...

Страница 59: ...HID commands natively and therefore can directly exchange these commands with the FLX UC device For other applications the HID commands need to be transformed into application specific commands Pleas...

Страница 60: ...n a conference you called into will only remove you from the conference not affect the other callers The FLX UC 1000 and FLX UC 1500 support a maximum of three lines for incoming and outgoing calls tw...

Страница 61: ...h DHCP Option 66 or 150 Configuring using the Web User Interface All SIP configuration parameters are available in the Settings SIP Settings and the Settings Transport menus Once the required configur...

Страница 62: ...the username and password required to access the tftp server Once the FLX UC 1000 or FLX UC 1500 receives the address information of that server it tries to access configuration files on that server t...

Страница 63: ...address of phone xml Any configuration data provided from the configuration files will overwrite configuration that might have been entered in the phone previously Provisioning file The provisioning...

Страница 64: ...p proxy provisioning Filename department xml provisioning config net ntp1 0 pool ntp org net ntp2 1 pool ntp org sys provisioning interval 1440 sys led behavior 0 sys dst enabled 1 sys dst start rules...

Страница 65: ...one successfully registered with the backup registrar it will switch to the backup registrar to perform outgoing calls and receive incoming calls While the phone is registered with the backup registra...

Страница 66: ...timeout for SIP account registration in seconds The default is 60 and the maximum is 604800 which is 7 days voip rereg delay 300 NUMBER 1 604800 If SIP registration is unsuccessful this field specifi...

Страница 67: ...esponses are sent reliably using an ACK to ensure receipt Provisional responses by default are not sent reliably and do not require an ACK however in some cases such as for PSTN interoperability suppo...

Страница 68: ...e to be carried on the available transport for example when exceeding UDP s Maximum Transmission Unit MTU Enable this option to encode SIP headers in their short forms to reduce size By default the op...

Страница 69: ...n 0 INDEXED_ OPTION 0 UDP 1 TCP Selects the transport that will be enabled for SIP messages voip local port 5060 NUMBER 1024 65535 Specifies the local port for SIP transport The range is 1024 to 65535...

Страница 70: ...ethod is faster but does not always result in the optimal path being selected voip ice max hosts 5 NUMBER 0 10 An ICE host candidate is an actual local transport address in the host Host transport add...

Страница 71: ...s 3 The Differentiated Services Code Point DSCP in the IP header is set to 24 0x18 For layer 2 IEEE 802 1p tagging is supported voip codec1 1 INDEXED_ OPTION 0 None 1 G 722 2 G 711 u law PCMU 3 G 711...

Страница 72: ...ip codec5 voip ptime 20 NUMBER 10 60 The ptime packetization interval value for a codec determines the length of time in milliseconds represented by the media in an RTP packet which is used to transmi...

Страница 73: ...Forward incoming calls to the specified number if the local phone is in Do Not Disturb mode or if both lines are busy voip busy forwarding num TEXT Number for calls to be sent to voip noanswer forward...

Страница 74: ...he PC USB audio mode via the following options Always Enabled Two way audio will always be transmitted to PC as long as USB audio connection is present Always Disabled Audio is not transmitted or rece...

Страница 75: ...s is the administrator password for the device stored as MD5 sum This has higher priority than sys password and overwrites values provided in sys password sys web enabled 1 BOOLEAN 0 False 1 True Enab...

Страница 76: ...20 South Africa 21 Taiwan 22 United Kingdom 23 USA 24 Venezuela sys date format MM D D YYYY OPTION MM DD YYYY DD MM YYYY YYYY MM DD Selects the date format used for the dialer display sys twenty four...

Страница 77: ...4 7 00 Mountain Time 5 6 00 Central Time 6 5 00 Eastern Time 7 4 30 Caracas 8 4 00 Atlantic Time 9 3 30 Newfoundland 10 3 00 Brazil Argentina 11 2 00 Mid Atlantic 12 1 00 Azores 13 0 00 GMT 14 1 00 B...

Страница 78: ...0 Yangon 25 7 00 Bangkok 26 8 00 Beijing Hong Kong 27 9 00 Tokyo 28 9 30 Adelaide 29 10 00 Sydney 30 11 00 New Caledonia 31 12 00 Auckland 32 13 00 Nuku alofa sys dst enabled 1 BOOLEAN 0 False 1 True...

Страница 79: ...0 INDEXED_ OPTION 0 Off 1 Amber 2 Green Selects the LED behavior when the device is not in a call and USB audio is not in use While in a call or while USB audio is active the LEDs will be green when n...

Страница 80: ...is the phone s default router on the IP network net dns1 TEXT Address of the primary Domain Name System DNS server net dns2 TEXT Address of the secondary DNS server net vlan 2 INDEXED_ OPTION 0 Enable...

Страница 81: ...s identity username and password net dot1x auth method MD5 OPTION PEAP MD5 Choose a method for 802 1x authentication net dot1x identity TEXT Set a 802 1x authentication identity required for MD5 and P...

Страница 82: ...in how input numbers represented by the digits and characters that can be entered while dialing 0 9 will either be transformed into a different string using the same digits and characters or that it w...

Страница 83: ...style 1 area code local number with no restrictions on the area code and number 1 xxx xxxxxxx Example 2 This plan allows seven digit US style dialing and automatically inserts a 1 212 local area code...

Страница 84: ...00 Installation Configuration For Windows operating systems 1 Download the device manager installer from the product support webpage FLX UC 1000 http www revolabs com uc1000 FLX UC 1500 http www revol...

Страница 85: ...might be installed when the unit is connected for the first time to the computer 5 Click on Preferences and select the application from the drop down menu that you plan to use with the FLX UC device...

Страница 86: ...anual for more details on how perform the upgrade From the Provisioning Server To upgrade systems using the provisioning server the firmware element in the provisioning file needs to be changed The ve...

Страница 87: ...limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installe...

Страница 88: ...ay also find helpful the following booklet prepared by the FCC How to Identify and Resolve Radio TV Interference Problems This booklet is available from the U S Government Printing Office Washington D...

Страница 89: ...tout brouillage radio lectrique subi m me si le brouillage est susceptible d en compromettre le fonctionnement Notice to European Customers Revolabs Inc 190 High Street Tonbridge Kent TN9 1BE UK Decl...

Страница 90: ...your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic...

Страница 91: ...Hang up Cisco Jabber Management Application Answer Hang up Reject GoToMeeting Management Application N A End Meeting Microsoft Skype for Business Native Answer Hang up Reject Skype Management Applica...

Страница 92: ...Business Management Application Answer Hang up Skype Management Application Answer Hang up VidyoRoom Native Start meeting End Meeting Reject WebEx Management Application N A End Meeting X Lite Manage...

Страница 93: ...ess the accept call button multiple times or notice a delay when attempting to answer an incoming call 5 With a Cisco Unified Communications Manager CUCM if the session timer on the FLX UC 1000 is con...

Страница 94: ...io is being played from an internet browser on the computer running Windows 7 or Windows 8 and then the USB connection is plugged back in the browser may freeze or fail to pipe the audio back over the...

Страница 95: ...10 If there is an Enhancements tab click on it 11 Check the Disable all enhancements box 12 Click on the Advanced tab 13 Select 2 channel 24 bit 48000 Hz Studio Quality from the drop down menu under D...

Страница 96: ...down to the option Reset Data option and open that menu Select all areas that should be reset and press the Reset soft key at the bottom of the screen From the Web UI open the Configuration menu unde...

Страница 97: ...d using the web UI USB Audio call Answering and Hang Up not working Verify that the application you are attempting to use is either natively supported or supported by the current FLX UC 1000 1500 Devi...

Страница 98: ...orward A calls B xfer to C A calls B fwd to C Server ID shown on A ID shown on C ID shown on A ID shown on C CUCM B B B A Asterisk B B B A Avaya C A B A 3CX B A B A OnSip C A B A Broadsoft B B B A Bef...

Страница 99: ...For configuration details with several market leading call managers please visit the Support Knowledge Base area on Revolabs website Revolabs FLX UC 1000 FLX UC 1500 Installation and Operation Guide 1...

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