Quantum PX720, Руководство пользователя

Страница: 22 / 259

StorageCare Guardian
Quantum PX720 User’s Guide xxii
• Rapid Problem Resolution- Quantum can rapidly recommend and/
or implement the corrective actions needed to resolve a problem
ensuring minimal impact to the IT environment.
• Quantum Remote Software Update - Distributed software update
capability allows fast updates to agent software and Quantum
hardware installed at customer sites
• Real-time Data Collection - Instant on-demand or scheduled
diagnostic data collection from Quantum products as well as the
ability to run user-defined data collection scripts from agent.
• Access Management - Customer has full control over Quantum's
access rights and privileges.
• Audit Logging - Audit logs are kept for all communications to and
from the agent.
How it works:
0
1 Customers can download the
StorageCare Guardian
agent software
from http://www.quantum.com/guardiandownload.
2 Customer installs the
StorageCare Guardian
agent on any Windows
2000/2003/XP or Solaris 8/9 server located at the customer’s site.
3 The
StorageCare Guardian
agent monitors Quantum products, and
provides information and updates to the Quantum Enterprise Server
that resides at Quantum Support.
4 If an error or problem is detected, Quantum queues a request to the
StorageCare Guardian
agent for data collection or real-time access to
the system.
5 The
StorageCare Guardian
agent checks access policy settings to
determine if access is allowed.
6 If approved, the information is transferred to Quantum, or a remote
connection is initiated.
7 Quantum Support will diagnose the problem and, if necessary, send
the needed parts and/or field personnel to resolve the issue.
8 Quantum can identify if the backup problem is not associated with
the Quantum device and then direct the customer to resolve the issue
with appropriate third-party vendor.