Quantum PX720, Руководство пользователя

Страница: 20 / 259

StorageCare Guardian
Quantum PX720 User’s Guide xx
•
eSupport
- Submit online service requests, update contact
information, add attachments, and receive status updates via email.
Online Service accounts are free from Quantum. That account can
also be used to access Quantum’s Knowledge Base, a comprehensive
repository of product support information. Sign up today at:
http://www.quantum.com/ServiceandSupport/eSupport/Index.aspx
•
StorageCare Guardian
- Securely links Quantum hardware and the
diagnostic data from the surrounding storage ecosystem to
Quantum's Global Services Team for faster, more precise root cause
diagnosis. StorageCare Guardian is simple to set up through the
internet and provides secure, two-way communications with
Quantum’s Secure Service Center. More StorageCare Guardian
information can be found at:
http://www.quantum.com/ServiceandSupport/Services/
GuardianInformation/Index.aspx
For further assistance, or if training is desired, contact Quantum
Technical Assistance Center:
North America: +1-800-284-5101
UK, France and Germany 00800 4 QUANTUM
EMEA +44 1256 848 766
For worldwide support:
http://www.quantum.com/ServiceandSupport/Index.aspx
StorageCare Guardian
0
StorageCare Guardian
is a remote monitoring and diagnostic solution that
enables Quantum to proactively monitor the health of Quantum
products, use diagnostic data to predict possible failures, and determine
whether or not the problem involves a Quantum product or other critical
component in the environment.
Benefits
StorageCare Guardian
gives the customer added assurance that Quantum
will make sure its products are running optimally to ensure maximum
operational efficiency. Deploying this solution is easy and enables