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Installation & Operation Manual
Copyright © Puretec Pty Ltd 2020
Troubleshooting Guide
PROBLEM
POSSIBLE CAUSE
SOLUTION
Display does not indicate that water is flowing.
Refer to user instructions for how the display
indicates water is flowing.
A. Bypass valve in bypass position.
A. Turn bypass handles to place bypass in
service position.
B. Meter is not connected to meter
connection on PC board.
B. Connect meter to three pin connection
labelled METER on PC board.
C.
Restricted/stalled meter turbine.
C. Remove meter and check for rotation or
foreign material.
D. Meter wire not installed securely into three
pin connector.
D. Verify meter cable wires are installed
securely into three pin connector labelled
METER.
E. Defective meter.
E. Replace the meter.
F. Defective PC board.
F. Replace the PC Board.
Hard / Untreated water delivered to service.
A. Bypass valve is in bypass operation/faulty.
A. Turn bypass to normal operation/replace
bypass.
B. Media is exhausted due to high water
usage.
B. Check program settings or diagnostics for
abnormal water usage.
C. Fouled media bed.
C. Clean/replace media.
D. Water quality fluctuation.
D. Test water and contact Puretec for
assistance.
E. No regenerant or low level of regenerant.
E. Refill regenerant tank
F. Valve fails to draw regenerant.
F. Refer to 'Valve fails to
draw in regenerant'
G. Insufficient regenerant level in regenerant
tank.
G. Contact Puretec for assistance
H. Leak from seal/spacer stack assembly.
H. Clean/replace spacer stack assembly
Control valve uses too much regenerant.
A. Incorrect refill setting.
A. Contact Puretec for assistance.
B. Incorrect program setting.
B. Contact Puretec for assistance.
C. Valve regenerating frequently.
C. Check for leaking fixtures or system
undersized.
Regenerant being delivered to service.
A. Low water pressure.
A. Check incoming water pressure – water
pressure must remain at minimum of 25
psi.
B. Incorrect injector size.
B. Replace injector with correct size for
application.
C. Restricted/kinked drain line.
C. Check drain line for restrictions or debris, or
unkink drain line.
Excessive water in regenerant tank.
A. Incorrect program settings.
A. Contact Puretec for assistance.
B. Plugged injector.
B. Clean/replace injector.
C. Loose/damaged drive cap assembly.
C. Tighten/replace drive cap assembly.
D. Leak from seal/spacer stack assembly.
D. Clean/replace spacer stack assembly.
E. Restricted/kinked drain line.
E. Check drain line for restrictions or debris, or
unkink drain line.
F. Plugged backwash flow controller.
F. Clean/replace backwash flow controller.
G. Plugged refill flow controller.
G. Clean/replace refill flow controller.
Содержание SOL-TA Series
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