Appendix A: Warranty
77
Returning Product for Repair
If you suspect a product is not working properly, or if you have any questions about your
product, contact our Technical Support Staff through one of our Technical Services, making
sure to provide the following information:
Product model and serial number (required);
Return shipping address;
Daytime phone number;
Description of the problem;
Copy of the original purchase invoice.
The technician will assist you in determining whether the product requires repair. If the
product needs repair, the Technical Support Department will issue an RMA (Return
Merchandise Authorization) number.
Return ONLY the specific product covered by the warranty (do not ship cables, manuals,
diskettes, etc.), with a copy of your proof of purchase to:
USA and Canada:
Promise Technology, Inc.
Customer Service Dept.
Attn.: RMA # ______
1745 McCandless Drive
Milpitas, CA 95035
Other Countries:
Return the product to your dealer or retailer.
Contact them for instructions before shipping the
product.
You must follow the packaging guidelines for returning products:
Use the original shipping carton and packaging
Include a summary of the product’s problem(s)
Write an attention line on the box with the RMA number
Include a copy of proof of purchase
You are responsible for the cost of insurance and shipment of the product to Promise. Note
that damage incurred due to improper transport or packaging is not covered under the Limited
Warranty.
When repairing returned product(s), Promise may replace defective parts with new or
reconditioned parts, or replace the entire unit with a new or reconditioned unit. In the event
of a replacement, the replacement unit will be under warranty for the remainder of the
original warranty term from purchase date, or 30 days, whichever is longer.
Promise will pay for standard return shipping charges only. You will be required to pay for
any additional shipping options (such as express shipping).
Содержание ConnectStor II
Страница 1: ...User Manual Version 13 4 II ...
Страница 10: ...ConnectStor II User Manual 4 NOTES ...
Страница 74: ...ConnectStor II User Manual 68 NOTES ...
Страница 80: ...ConnectStor II User Manual 74 NOTES ...
Страница 84: ...ConnectStor II User Manual 78 NOTES ...