Chapter 6: Troubleshooting
71
General Troubleshooting Issues
Please read this section if you are having difficulty with the ConnectStor II installation or
configuration. If you still need help, contact technical support at www.promise.com or see
Appendix B for worldwide tech support contact information.
TCP/IP Is Not Enabled in Windows 95/98/ME
ConnectStor II works using TCP/IP protocol only. You will need your Microsoft Windows
installation CD-ROM if the necessary drivers have not been installed on your hard drive.
Follow this procedure to enable TCP/IP on your computer:
1.
Close all other programs and applications.
2.
Click on
Start
, select
Settings
, then select
Control Panel
. Click on the
Network
icon.
From the
Configuration
tab, choose
Add
.
3.
Click on
Protocol
and then click
Add
. Your system will build an information database,
which may take a few minutes.
4.
Choose
Microsoft
under
Manufacturers
. Choose
TCP/IP
under
Network Protocols
.
You may need to scroll down the list to find it; it should be the last item. Click OK.
5.
Click on the Network Application window.
6.
If your computer asks for the Microsoft Windows installation CD, insert it and click OK.
7.
Once completed, Windows will ask if it can reboot your computer. Click Yes.
8.
After the reboot is done, you are now ready to configure ConnectStor II. See page 15.
Cannot Find Workgroups in Windows 95/98/ME
To find your Workgroup, follow this procedure:
1.
Right-click on
Network Neighborhood
. Select
Properties
from the pop-up menu. The
Network dialog box will appear.
2.
Select the
Identification
tab. Your current workgroup appears in the
Workgroup
field.
Click OK to exit.
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