ConnectStor II User Manual
70
RAID Error Message
If the Power Status LED indicates a RAID Error (repeatedly blinks 5x), it means that you
have 2 drives in the ConnectStor II unit but they have different RAID settings. For
example, initially the ConnectStor II unit had 2 drives set as RAID 1, then one of them
failed. If you replace the failed drive with another drive which had previously been
configured as RAID 0, then your ConnectStor II unit contains 2 drives with different
RAID settings. Perform the following diagnostic steps:
1.
From a supported web browser, use IPassign utility to enter a new IP.
2.
Login to the ConnectStor II home page with “supervisor”.
3.
Use “password” as login password.
4.
Re-Configure your RAID setting.
5.
If the RAID Error message continues, the unit may be at fault. Call Promise
technical support (see Appendix A: Contacting Technical Support).
Disk Error Message
If the Power Status LED indicates a Disk Error (repeatedly blinks 4x), there might be 2
possible errors:
•
There is no disk is in the ConnectStor II unit.
•
One or both drives in the ConnectStor II unit have failed.
Perform the following diagnostic steps:
1.
Open the chassis. Identify the physical location of Drives 1 and 2 (see page 9).
2.
First check the IDE cable and power supply cable going to the indicated drive and
make sure they are securely connected.
3.
If drive cabling seems to be secure, you will need to replace the failed drive with a
drive of same or larger capacity.
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