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Promega Corporation · 2800 Woods Hollow Road · Madison, WI 53711-5399 USA · Toll Free in USA 800-356-9526 · 608-274-4330 · Fax 608-277-2516
TM411 · Revised 4/15
www.promega.com
7.B. Use of a USB Flash Drive
• When using a USB flash drive, insert it before running any protocol and do not remove it until the
protocol is finished.
• Do not insert or remove a USB flash drive while instrument is running.
• Since USB flash drives may vary from vendor to vendor or from type to type, incompatibilities can occur.
If your USB flash drive is not detected after a few seconds or if you encounter any issues with the USB
flash drive, shut down and restart the tablet and the instrument, and try a different brand of USB flash
drive.
• If the tablet controller becomes unresponsive after inserting a USB flash drive, shut down and restart
the tablet and the instrument.
8. Appendix
8.A. Service
We recommend that the Maxwell
®
RSC Instrument be serviced once a year.
8.B. Returning the Maxwell
®
RSC Instrument for Service
The Maxwell
®
RSC Instrument is designed to provide years of consistent performance with little mainte-
nance. If a problem arises with your instrument, please contact Promega or your local Promega representa-
tive for support. Visit the Promega Web site at
www.promega.com
for the contact information for the
Promega branch or distributor nearest you. If further action is required, repair options will be presented
and a return authorization number assigned if necessary. Promega is not responsible for instrumentation
returned without an authorization number. When you ship the instrument for service, please remember to:
• Obtain return authorization from Promega.
• Decontaminate the instrument (see Section 10 for decontamination instructions).
• Include a signed and dated Certificate of Decontamination inside the package in which the instrument is
returned (see Section 10). Failure to complete and attach the Certificate of Decontamination will result
in a decontamination charge.
• Use the original packaging to ensure that no damage will occur to the instrument during shipping.
• Any damage will incur additional charges. Return all of the accessories with the instrument, including
the Quantus™ Fluorometer and Tablet PC.
Note:
If the original packaging is lost or damaged, contact Promega or your local Promega representative
for replacement packaging.