8
DISCRIBE CD Mastering Software
Getting Technical Support
CharisMac is serious about customer satisfaction. If you
encounter difficulty installing or using Discribe, please
do the following:
1. Check the troubleshooting section in this manual.
The common problems and their solutions can be
found there.
2. Check the Charismac website for updated problems
and solutions, and for newer versions of the software
that corrects specific problems. www.charis-
mac.com/Support/Discribe/. Or email sup-
[email protected].
3. For telephone technical support, please call 530-885-
4420. Before calling, please have your Macintosh
configuration (CPU, recorder make & Model, version
of Macintosh operating system) and a description of
the problem you are encountering.
NOTE
Note: When calling for support please be in front of the Macintosh
computer where the software is installed so the technical support
technician can easily assist you in resolving the problem.