25
1.
Check your pet for any health issues that may
be causing a loss in appetite and contact your
veterinarian if necessary. You may want to put
your PortionPro Rx in STOP mode temporarily
and feed your pet manually until the health
issue is resolved. To put your feeder in STOP
mode, follow the instructions on page
16
.
2.
If there are no health issues, the total cups
of food per day may be set too high. Adjust
the total daily quantity as needed. To change
settings for your PortionPro Rx to decrease the
total cups of food dispensed per day, follow
the instructions on page
15
. (see
Settings
).
3.
Press to resume normal operation
of your PortionPro Rx.
Code 5
Cause:
Bowl door jam.
Solution:
Clear obstruction and/or clean bowl
door tracks.
1.
If the bowl door is obstructed, remove the
blockage and press to resume normal
operation of your PortionPro Rx. If the bowl
door is still blocked, the alert will resume.
2.
If the bowl door is NOT obstructed and the
bowl door did not close on the first attempt,
the PortionPro Rx will automatically reattempt
to close 5 minutes later. If the bowl door
closes successfully, the alert code will clear.
3.
If food residue on the bowl door
tracks is preventing the
bowl door from closing,
use a damp, soft cloth or
sponge to clean the bowl
door tracks on both sides
of the bowl. Use a flat tool
or knife under and around
the rubber seals to scrape
off any stubborn debris.
When all residue is removed,
press to resume normal
operation of your PortionPro Rx.
Code 6
Cause:
Food jam in food belt system.
Solution:
Clear food jam.
1.
Press and hold and at the same time
for 2 seconds to open the bowl door. This
will give you access to the food gate.
2.
Use your fingers to clear any food stuck
in front of, under, or above the food
gate in the food dispensing area.
3.
Press to resume normal operation of
your PortionPro Rx. After you press , Alert
Code 6 should clear from the LCD screen
and your PortionPro Rx will finish dispensing
