Polycom RealPresence Capture Station Pro, Руководство администратора

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Perform a Factory Restore
If your RealPresence Capture Station Pro or Portable Pro
appliance’s software becomes corrupted
beyond repair, a Polycom representative will direct you to perform a factory restore using the Polycom
factory restore DVD that was included with your appliance. This section shows you how to perform the
factory restore process safely.
Caution: Data Recovery
The factory restore process completely restores your system to its original, factory state. You will
lose data and configuration settings. Once started, the factory restore process cannot be
undone.
You should perform a factory restore only if directed by a Polycom Support technician after all other
available solutions have been attempted. The factory restore process deletes all data and configuration
settings and returns the appliance to the software version it was originally shipped with. The factory
restore process is permanent and cannot be undone.
Note: Exporting and Importing Data Is Not Supported
The factory restore process does not support export or import of your data. There is no method
of preserving data from an appliance before performing the factory restore and no method of
importing data after the factory restore.
After you have completed the factory restore process, your RealPresence Capture Station Pro or Portable
Pro appliance may need to be updated to the latest software version.
Caution: Do Not Unplug the Appliance During a Factory Restore
Do not turn off or unplug the appliance during the factory restore process. A power failure during
the factory restore process can permanently damage the system.
To perform a factory restore on the RealPresence Capture Station Pro Appliance:
1
Connect a local VGA monitor, USB keyboard, and USB mouse to the RealPresence Capture
Station Pro appliance.
2
Open the front panel by pushing on the top edge near the center. Load the Factory Restore DVD in
the DVD tray, as shown.