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Pluscom Skype/PSTN Gateway

SPG-11 User Manual

Copyright © 2006 Pluscom Technologies Limited

47

5.9 Uninstall

Step 1:

Click

" Start -> All Programs -> Pluscom Personal VoIP Gateway -> Uninstall "

.

Step 2:

Click

" Yes"

.

6- Troubleshooting

The first step in troubleshooting is to read the readme.txt that appears in the Pluscom
program group. It contains a list of known issues for the current Pluscom driver version.
To find out the driver version, right click on the PluscomAgent (green telephone in the
system tray) and select About.

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Содержание SPG-11

Страница 1: ...Technologies Limited SPG 11 User Manual USGPS 3800 Skype PSTN Gateway Built in Answering Machine All brand and product names mentioned in this manual are trademarks and or registered trademarks of th...

Страница 2: ...5 1 2 Red 22 5 1 3 No phone in the system tray 22 5 2 Testing Skype VoIP Gateway 22 5 2 1 Making and Receiving Calls 28 5 2 2 Setting Up Skype Speed Dial 28 5 2 3 Switching Between VoIP and Regular C...

Страница 3: ...48 6 4 Cannot hear dial tone when I pick up the handset connected to theSkype VoIP Gateway 49 6 5 Skype VoIP does not appear to be responding to incoming calls 49 6 6 Cannot hear the Skype call in te...

Страница 4: ...raditional telephone PSTN The built in Answering Machine with configurable greeting massage helps you record local voice mail and guides you to Forward Calls It has the richest functions and features...

Страница 5: ...ng features 6 Broadband internet service is recommended 7 PC with the following minimum specifications Pentium 400MHz or equivalent Windows 2000 or XP Available USB port 1 0 1 1 or 2 0 Skype version 1...

Страница 6: ...ust be connected to a USB port on your computer or to an AC Powered USB hub The Skype VoIP Gateway MUST not be connected to a bus powered USB hub PHONE Jack Connect a standard telephone handset to the...

Страница 7: ...your Skype VoIP Gateway to make and receive Skype calls The detailed instructions follow If Skype is not already installed on your computer visit http www skype com and follow the instructions there...

Страница 8: ...pe PSTN Gateway SPG 11 User Manual Copyright 2006 Pluscom Technologies Limited 5 Step 2 Click Yes Step 3 Check the I have read and agree to the terms and conditions as stated above checkbox and then c...

Страница 9: ...com Technologies Limited 6 Step 4 Please Plug In your Personal VoIP Adaptor and then click OK Step 5 Connect the USB cable to the Skype VoIP Gateway USB port The other end of the USB cable must be con...

Страница 10: ...2006 Pluscom Technologies Limited 7 Step 6 Check the option Install the software automatically Recommended and then click Next Step 7 Please wait while the wizard installs the software The Skype VoIP...

Страница 11: ...Pluscom Skype PSTN Gateway SPG 11 User Manual Copyright 2006 Pluscom Technologies Limited 8 Step 8 The wizard has finished installing the software and then click Finish Step 9...

Страница 12: ...scom Skype PSTN Gateway SPG 11 User Manual Copyright 2006 Pluscom Technologies Limited 9 Check the option Install the software automatically Recommended and then click Next Step 10 Click Continue Anyw...

Страница 13: ...PSTN Gateway SPG 11 User Manual Copyright 2006 Pluscom Technologies Limited 10 Step 11 Please wait while the wizard installs the software Step 12 Check the option Allow this program to use Skype and...

Страница 14: ...your system tray and a new telephone icon circled in red below in your system tray as shown below The telephone icon indicates that the Skype VoIP Gateway software is installed and running and that y...

Страница 15: ...to your CD ROM drive The CD should auto start displaying the following window If it does not start click on Start Run and type in CD autorun exe where CD is the drive letter of your CD ROM drive Click...

Страница 16: ...om Technologies Limited 13 Step 4 Please Plug In your Personal VoIP Adaptor and then click OK Step 5 Connect the USB cable to the Skype VoIP Gateway USB port The other end of the USB cable must be con...

Страница 17: ...anual Copyright 2006 Pluscom Technologies Limited 14 Step 6 Click Next Step 7 Check the option Search for a suitable driver for my device recommended and then click Next The Skype VoIP Gateway MUST no...

Страница 18: ...Pluscom Skype PSTN Gateway SPG 11 User Manual Copyright 2006 Pluscom Technologies Limited 15 Step 8 Check the option CD ROM drivers and then click Next...

Страница 19: ...Pluscom Skype PSTN Gateway SPG 11 User Manual Copyright 2006 Pluscom Technologies Limited 16 Step 9 Click Next Step 10 Click Finish...

Страница 20: ...Pluscom Skype PSTN Gateway SPG 11 User Manual Copyright 2006 Pluscom Technologies Limited 17 Step 11 Click Next...

Страница 21: ...SPG 11 User Manual Copyright 2006 Pluscom Technologies Limited 18 Step 12 Check the option Search for a suitable driver for my device recommended and then click Next Step 13 Check the option CD ROM d...

Страница 22: ...Pluscom Skype PSTN Gateway SPG 11 User Manual Copyright 2006 Pluscom Technologies Limited 19 Step 14 Click Next...

Страница 23: ...Pluscom Skype PSTN Gateway SPG 11 User Manual Copyright 2006 Pluscom Technologies Limited 20 Step 15 Click Yes Step 16 Check the option Allow this program to use Skype and then click OK...

Страница 24: ...the software and then click Finish Step 18 You must restart your computer before the new settings will take effect and then click Finish Step 19 Connect a standard telephone handset to the Skype VoIP...

Страница 25: ...r outgoing Skype call the telephone handset will jiggle as shown below indicating an VoIP call is being initiated 5 1 3 No phone in the system tray When the Pluscom agent is not running there is no ph...

Страница 26: ...Pluscom Skype PSTN Gateway SPG 11 User Manual Copyright 2006 Pluscom Technologies Limited 23 Step 2 Enter echo123 Call Echo Sound Test Service and then click Search...

Страница 27: ...Pluscom Skype PSTN Gateway SPG 11 User Manual Copyright 2006 Pluscom Technologies Limited 24 Step 3 Click Add Selected Contact...

Страница 28: ...Pluscom Skype PSTN Gateway SPG 11 User Manual Copyright 2006 Pluscom Technologies Limited 25 Step 4 Click OK and then click Close...

Страница 29: ...wing screen and the telephone connected to the Skype VoIP Gateway should ring Pick up the handset and follow the instructions The Echo Test Service will ask you to leave a message which will be played...

Страница 30: ...voice quality or you talk to your friend but your friend can t hear you etc Don t worry That is not product issue We suggest you try to call again till you can accept the Voice quality Note callme for...

Страница 31: ...d handset to make SkypeOut calls by picking up the handset pressing to indicate to the Skype VoIP Gateway that this is not a standard call but a Skype call dialing as per the SkypeOut recommended dial...

Страница 32: ...Pluscom Skype PSTN Gateway SPG 11 User Manual Copyright 2006 Pluscom Technologies Limited 29 Step 2 Enter the desired speed dial number e g 99 as shown below and press the OK button...

Страница 33: ...scom Skype PSTN Gateway SPG 11 User Manual Copyright 2006 Pluscom Technologies Limited 30 Step 3 You will now see an indication that the Skype contact has a speed dial associated with them as shown be...

Страница 34: ...ar call The Pluscom adapter will indicate an incoming call with an audible tone and you can conference in the additional caller by pressing 2 While in a conference call you may press 1 to return to 2...

Страница 35: ...Pluscom Technologies Limited 32 You will see the Pluscom configuration screen as shown below Press the Call handling tab to see the Call handling parameters as shown below There are two kinds of Call...

Страница 36: ...coming Skype calls to a telephone number such as your mobile phone change the Incoming Internet calls settings First choose the Call forward radio button and then select the telephone that should be d...

Страница 37: ...above describe how to forward incoming VoIP calls to the PSTN In order to forward incoming PSTN calls to a VoIP call such as through SkypeOut or to a Skype account the instructions above for the Inco...

Страница 38: ...omputer goes to sleep then toll bypass will not work To turn this feature off uncheck the Disable Standby Hibernate check box When call forwarding is enabled incoming callers will hear a voice message...

Страница 39: ...number e g 0016175551212 change the Incoming PSTN calls settings First select the Call forward radio button and then select the number of rings before the forwarding takes place Then select the Skype...

Страница 40: ...m the local telephone handset connected to Pluscom as well as remotely by calling into the PSTN line connected to Pluscom The access is enabled via the Pluscom Interactive Voice Response IVR system Th...

Страница 41: ...eave an incoming message Voicemail messages are stored on the computer in WAV format in the following folder c program files Pluscom Pluscom Personal VoIP Gateway IVR VoiceMail 5 4 1 Interactive Voice...

Страница 42: ...Access the VoIP service provider voice mail system Configure the Pluscom TAM record new outgoing message restore the factory default outgoing message You can press DTMF digits while the menu is being...

Страница 43: ...nding to the IVR voice prompts Make a toll bypass call explained in the Toll Bypass section Listen to and or delete Pluscom TAM recorded voice messages Change the outgoing message Access the VoIP serv...

Страница 44: ...in voice mail mode the first message is played automatically 7 At the end of each message a trailing beep is played 8 At the end of the last messages a trailing beep beep beep is played 9 During the p...

Страница 45: ...recordings Recordings are named according to the following naming convention Call_ time _ date wav For example Call_15 7 2005_11 55 45 wav The wave files can be played through any application that su...

Страница 46: ...DISK DRIVE WE ARE NOT RESPONSIBLE FOR ANY ISSUES THAT ARISE FROM USING THE RECORDING FUNCTION 5 7 Changing the Default Settings You can change the default settings for sending a call activating a Sky...

Страница 47: ...s these keys during a call to switch between a VoIP and regular call For example to switch from a regular telephone call to an incoming Skype call or to switch from a Skype call to an incoming regular...

Страница 48: ...VoIP call such as through SkypeOut or to a Skype account enter speed dial number e g 77 associated with the Skype User without the key as shown above or enter the SkypeOut number e g 0016175551212 pl...

Страница 49: ...on the Pluscom agent in the system tray and select Quit as shown below You can now disconnect the Skype VoIP Gateway from the PC Installing a New Version When you install a new version of Pluscom sof...

Страница 50: ...nal VoIP Gateway Uninstall Step 2 Click Yes 6 Troubleshooting The first step in troubleshooting is to read the readme txt that appears in the Pluscom program group It contains a list of known issues f...

Страница 51: ...ll resolve the issue and install the adapter properly 6 3 Softphone Version Warning If you get a Softphone Version Warning from Pluscom then you should upgrade your softphone to the latest version Oth...

Страница 52: ...Skype VoIP Gateway is connected to the PC and Pluscom Agent is running green phone in the Windows System Tray Make sure the handset is connected to the phone jack on the Skype VoIP Gateway and not the...

Страница 53: ...Pluscom Skype PSTN Gateway SPG 11 User Manual Copyright 2006 Pluscom Technologies Limited 50...

Страница 54: ...the Skype VoIP Gateway jack and to the wall phone plug Make sure call forwarding is configured properly in the Pluscom Agent Configure Call forwarding tab Try to dial the telephone number as you have...

Страница 55: ...scom virtual audio device The reason for this is that Bluetooth virtual audio device recognize mistakenly Pluscom virtual audio device as part of Bluetooth virtual audio system and therefore change th...

Страница 56: ...a later version When using Skype 2 0 Error message appeared saying to upgrade to a later version To resolve this issue is to update the driver to 1 16 03 or later one Cannot work with PSTN Skype VoIP...

Страница 57: ...N code DialPinNbr You have entered a wrong pin code WrongPin Exit IVR Disconnect Thank you the call will disconnect now GoodBye Configured to call forward Configured to Answering Machine 1 End 1 1 End...

Страница 58: ...ress 2 cancel All local voice messages have been deleted VMDelNot 1 4 2 1 2 3 4 5 Local Handset Access VMSoftPho ne To access the VoIP network voice mail please 3 Exit IVR Soft phone VM 6 To listen to...

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