Pluscom SPG-11, Руководство пользователя

Страница: 42 / 58

Pluscom Skype/PSTN Gateway
SPG-11 User Manual
Copyright © 2006 Pluscom Technologies Limited
39
Not all features are supported in all modes (i.e. local access versus remote access).
See Appendix A for a detailed flow chart of the IVR system.
5.4.2 Local IVR Access
The IVR is accessed locally by picking up the Pluscom connected telephone handset, going off-
hook and switching to VoIP dialtone. (if you have pending VoIP service or Pluscom TAM voice
messages, the VoIP dialtone will have a stutter dial) by pressing the ‘*’ key. At this point the IVR
system will provide all the necessary voice queues for the following:
•
Listen to locally Pluscom TAM recorded voice mails
•
Delete locally Pluscom TAM recorded voice mails
•
Access the VoIP service provider voice mail system
•
Configure the Pluscom TAM (record new outgoing message, restore the factory default
outgoing message …)
You can press DTMF digits while the menu is being played if you are familiar with the menu
options and flow. There is no need to wait until the end of each voice queue. The same applies for
voice messages browsing – you may repeat the voice message (‘1’), delete the voice message
(‘2’) or skip to next voice message (‘3’), while the voice message is being played. Each menu
will be played up to 3 times (5 sec silence between repetitions), if no is action taken by user
within this time the call would disconnect with goodbye message.
5.4.3 Remote IVR Access
In order to access the IVR remotely, the Answering Machine OR Call forward option AND
Enable administrative mode option must be set for the network (Internet and/or PSTN) you would
like to call in on as shown below.