Pluscom SPG-11, Руководство пользователя

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Pluscom Skype/PSTN Gateway
SPG-11 User Manual
Copyright © 2006 Pluscom Technologies Limited
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6.8 Toll bypass is not working properly
• Make sure that a telephone cable is plugged into the Skype VoIP Gateway line jack and
to the wall phone plug
• Make sure toll bypass is configured properly in the Pluscom Agent -> Configure -> Call
Forwarding tab
• Make sure Skype version 1.3.xx or higher is used on both sides
• Make sure your computer is not going into suspend (sleep) mode. This will prevent toll bypass
from working
Skype Username does not display on telephone handset
• Make sure that your telephone has support for Caller ID name + number display
• Note that some phones display numbers only and some phones display the name ONLY if the
name is stored in the telephone’s address book. In this case store the Skype username and speed
dial number in the address book in order for the Skype username to display.
Audio device “recognize” mistakenly
When Bluetooth driver is installed on the same system that Pluscom software is installed
on, the Bluetooth virtual audio device, known as “BTAUDIO” will overwrite Pluscom
virtual audio device.
The reason for this is that Bluetooth virtual audio device “recognize” mistakenly
Pluscom virtual audio device as part of Bluetooth virtual audio system and therefore
change the name of it in several location.
It is important to understand that although the name of Pluscom virtual audio device is
changed to “BTAUDIO” it is still the virtual audio device that is part of Pluscom
Software and the Pluscom Software stack will work fine (i.e. voice streams will be
directed ok from/to the telephone handset).
The Virtual Audio device override is happening regardless of the order of installation:
• Pluscom Software installed first than Bluetooth driver installed – the problem
occurs immediately after Bluetooth device installation.
• Bluetooth driver installed first, than Pluscom Software installed – the problem
occurs after booting the system.
Bluetooth virtual audio device renames Pluscom virtual audio device in few locations of the
operating system:
It renames Pluscom virtual audio device in sound and audio devices properties and it renames
Pluscom virtual audio device in Skype sound devices.
You can see that in the device manager Pluscom virtual audio device exists.
In order to address this issue, Bluetooth SW vendor need to change the behavior of
their device installation.