Pitney Bowes EDGE 7.11, Справочное руководство

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Davox Davox Concepts
Telephony Gateway Reference Manual 681
Unison calls are those calls associated with an application and may
also be termed application calls. This includes calls predictively
dialed by Davox for an outbound campaign and calls received on a
phone number associated with an inbound campaign. For example,
if an inbound campaign is associated with the phone number 800-
232-3200, all calls received on that line are
Unison calls .
X calls are those calls not associated with a campaign that are
received or placed by agents. These can be thought of as e
x ternal
calls. This includes calls dialed manually by agents and calls placed
directly to an agent’s extension. For example, calls placed directly to
the agent’s extension 3244 by dialing 800-232-3244 are
X calls .
Davox uses separate message commands for Unison calls and X calls.
The messages used for both Unison and X calls are shown in
Table I-8 . If a command is not supported with X calls, it is indicated in
the table.
Note: Agents cannot originate or manipulate X calls from within EDGE
when using Davox with a Northern Telecom switch, because the
switch does not send any messages regarding X calls to the EDGE
telephony servers; therefore an agent does not receive a screen
pop on an X call.