Pitney Bowes EDGE 7.11, Справочное руководство

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Davox Davox Setup
Telephony Gateway Reference Manual 683
Davox Setup
The basic setup steps required to use the EDGE Telephony Gateway
for Davox are described in the
Setup chapter and the Dialer Setup
chapter. However, some specific setup information that only applies
to Davox is discussed in this section. Unless otherwise specified,
these setup steps are performed on the Unison system. For more
information on any step, refer to your Davox documentation. Typi-
cally many of these setup steps are performed by Davox personnel at
installation time.
1. Create the Davox campaigns for inbound and predictive out-
bound calling. Each campaign is either inbound or outbound,
not both.
2. Create Davox call scripts and attach one to each campaign. Call
scripts define how campaigns handle phone calls. EDGE
requires that each call script contain either a predictive out-
bound form or an inbound form. The call script name is speci-
fied in the EDGE callset setup in the
TAC name property.
3. Set up the Davox data forms for inbound and outbound calls as
shown in
Table I-2 , Table I-3 , and Table I-4 . This is the data sent
to EDGE with a connected call. The form is specified as part of
the EDGE callset setup in the
FORM property. The data must be
in this format for EDGE screen pops to occur.