Customer Care Center 1-800-732-2677
30
Australia
This device complies with the applicable EMC requirements specified by the ACMA (Australian Communications and Media
Authority).
This equipment has been tested and found to comply with relevant EU Electromagnetic Compatibility, Low Voltage and R&TTE
Directives. Before using this equipment outside the EU countries, check with the relevant local R&TTE authority. Unauthorized changes
or modifications to the equipment that are not approved by Radio Systems
®
Corporation are in violation of EU R&TTE regulations,
could void the user’s authority to operate the equipment, and void the warranty. The Declaration of Conformity can be found at:
http://www.petsafe.net/customercare/eu_docs.php.
Warranty
One Year Non-Transferrable Limited Warranty
This Product has the benefit of a limited manufacturer’s warranty. Complete details of the warranty applicable to this Product and its
terms can be found at www.petsafe.net and/or are available by contacting your local Customer Care Center:
Radio Systems PetSafe Europe Ltd, 2nd Floor, Elgee Building, Market Square, Dundalk, Co. Louth. Ireland
Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA
Australia/New Zealand – In compliance with the Australian Consumer Law, Warranties Against Defects,
effective January 1, 2012, warranty details of this Product are as follows:
One Year Non-Transferrable Limited Warranty
What is covered:
Radio Systems Australia Pty Ltd (hereinafter referred to as “Radio Systems”) warrants to the original retail
purchaser, and not any other purchaser or subsequent owner, that its Product, when subject to normal and proper residential use,
will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer
purchaser” is a person or entity who originally purchases the Product, or a gift recipient of a new Product that is unopened and in its
original packaging. When serviced by Radio Systems Customer Service, Radio Systems covers labor and parts for the first year of
ownership; after the first year, a service or upgrade charge will apply relative to replacement of the Product with new or refurbished
items at Radio Systems’ sole discretion.
The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser resells the Radio
Systems Product or transfers the property on which the Radio Systems Product is installed. This Limited Warranty excludes accidental
damage due to dog chews; lightning damage; or neglect, alteration, and misuse. Consumers who purchase products outside of
Australia, New Zealand, or from an unauthorized dealer will need to return the Product to the original place of purchase for any
warranty issues. Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of mind, or any
other reason outside of these Warranty terms.
Claims Procedure
Any claim made under this Warranty should be made directly to Radio Systems Australia Pty Ltd Customer Care Centre at:
Radio Systems Australia Pty Ltd
PO Box 765, Mudgeeraba QLD 4213
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: [email protected]
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not repair or replace faulty
components. Radio Systems requests the Consumer to contact the Radio Systems Customer Care Centre to obtain a Warranty Return
Number, prior to sending the Product. Failure to do so may delay in the repair or replacement of the Product. If the Product is deemed
to be faulty within 30 days from date of original purchase, Radio Systems will organise for a replacement to be sent in advance of
returning the faulty Product. A Post Bag will be included with the replacement Product for the return of the faulty Product. The Product
must be returned within 7 days of receiving the replacement. If the Product is deemed to be faulty after 30 days from the date of
original purchase, the consumer will be required to return the Product to Radio Systems at the consumer’s own expense. Radio Systems
will test and replace the faulty unit or its components and return to the consumer free of charge, provided the Product is within its said
