Customer Care Center 1-800-732-2677
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Relearn Pet
If you need to reprogram your pet to the pet door or replace your pet’s SmartDoor
™
Plus Key, you can relearn your pet without losing
your pet’s saved name. Reprogramming or adding a key is time-sensitive with only 30 seconds to relearn pet. Ensure your pet’s
SmartDoor Plus Key is nearby.
Note:
Any other SmartDoor Plus Keys near the pet door will prevent proper programming. Do NOT hold the SmartDoor Plus Key
in your hand against the LCD screen when you select Relearn Pet. This could also prevent the SmartDoor Plus Key from programming
properly.
To Relearn Pet:
1. Go to
Main Menu
>
Setup
>
Pet Settings
>
Pet n
(or pet name) >
Relearn Pet
. Press right arrow key to select.
2. Hold the SmartDoor Plus key 5 to 6 inches away from center of main flap. Hold key in this position and wait for it to program
during the 30 second countdown.
DO NOT HOLD
KEY AGAINST FLAP
. The SmartDoor Plus Key must
be programmed 5 to 6 inches away so the pet door will
consistently read key when worn by your pet.
3. When your pet’s SmartDoor Plus Key is successfully
relearned, you will hear three beeps and the LCD screen will
return to “Pet n” menu screen. Press left arrow/back key to
return to Main Menu.
Remove Pet
Removing Pet allows a pet to be deleted from the SmartDoor Plus with all programmed settings removed. Removing a pet cannot
be undone. Please make sure you want to remove a pet before
completing these steps.
To Remove Pet:
1. From
Main Menu
select
Setup
>
Pet Settings
>
Pet n
(or pet name) >
Remove Pet
.
2. A confirmation screen will appear. Use up arrow key to
highlight
Yes
and press right arrow key to remove pet.
ASSISTANCE
About
On the About screen, you can view the firmware version of your
SmartDoor Plus pet door, the door serial number and the PetSafe
®
web address. To find the About screen, from the
Main Menu
select
Setup
>
About
.
Serial Number
Your SmartDoor Plus has a unique serial number which identifies your pet door. This number is
needed during product registration and may be needed by our Customer Care Center during any
calls for product assistance. The serial number can be found on the About screen or on a label
located inside the battery compartment.
