Customer Care Center 1-800-732-2677
14
Test SmartDoor
™
Plus Key
Once your pet’s SmartDoor Plus Key has been programmed, it is important to test to make sure it is working properly and can be read
by the pet door in your planned installation location. Testing should be done on both the interior and exterior side of the location for
each programmed key.
Understanding Read Range
Prior to testing the SmartDoor Plus Key, it is important to understand the Read Range of the
pet door. Read Range is the distance between the SmartDoor Plus Key and the SmartDoor
Plus pet door when it first detects the key and triggers the flap system to unlock or operate
as programmed for your pet. The Read Range can be up to 10 inches or it may be less
depending on the location and application in which the pet door is installed. The mechanism
which detects and reads the key is located within the interior pet door frame. Due to this, you
may see slight differences between the Read Range on the inside and outside of the pet door.
Note:
To test the SmartDoor Plus Key, the Door Operational Mode must be set to Smart
Mode (which is default factory setting). Check to make sure the pet door is in Smart Mode
prior to testing (see “Door Operational Modes” page 21).
To Test Key:
1. Place the SmartDoor Plus pet door directly in front of interior side of installation location in the upright position. It is very important
the pet door is vertical and not leaning so the flap system will operate properly and not jam.
2. Stand to side of pet door out of view of interior motion sensor. Do not stand in front of pet door or this could cause the motion
sensor to not operate correctly.
3. While standing to side, wave your hand back and forth in front of motion sensor to activate. Next, hold your pet’s programmed
SmartDoor Plus Key 8 to 10 inches away and parallel to flap. Slowly move the key toward the flap until the pet door reads the key
and flap system unlocks. Push through flap with your hand to check pet door flap unlocked on interior side.
4. After testing from interior side, go to exterior side of your installation location. Turn the pet door around where exterior frame is
facing you.
5. Again, stand to side of pet door. Repeat waving your hand back and forth to activate motion sensor and test if the pet door is
reading the key. Make sure to push through flap with your hand to check flap unlocked on exterior side.
6. If you have multiple pets, repeat this test for each programmed SmartDoor Plus Key.
If the SmartDoor Plus pet door does not read your pet’s key after several testing attempts, you may need to reprogram the key (see
“Relearn Pet” page 26). Make sure you reprogram the SmatDoor Plus Key at 5 to 6 inches away from the flap, then test the key again.
If the pet door still does not read the key, select and move to a different installation location and follow key testing steps once more.
If the “To Test Key” steps continue to be unsuccessful, contact our Customer Care Center for additional help.
DO NOT PROCEED
WITH INSTALLATION.
If the SmartDoor Plus is reading your pet’s programmed SmartDoor Plus Key and
ALL
steps under “Prepare, Setup and Test” were
successful, you can proceed with preparing your pet’s key and pet door installation.
If ANY STEPS UNDER “PREPARE, SETUP AND TEST” WERE UNSUCCESSFUL,
DO NOT PROCEED WITH INSTALLATION.
Contact our Customer Care Center for assistance at 1-800-732-2677.
Prepare SmartDoor Plus Key
Attach the SmartDoor Plus Key to your pet’s collar using the included
split key rings. For best results, attach the key to the front of your pet’s
collar. The key should hang under your pet’s neck and parallel to the
flap so the pet door can properly read the key.
10 in.
10 in.
READ RANGE
Main Flap
with Reader
OUTSIDE
INSIDE
