TROUBLESHOOTING CONTINUED
Problem
Cause
Correction
Water conditioner
fails to regenerate.
Electrical service to unit has been interrupted.
Assure permanent electrical service
(check fuse, plug, pull chain, or switch).
Controller is defective.
Replace controller.
Power failure.
Reset time of day.
Hard water.
Bypass valve is open.
Close bypass valve.
No salt is in the brine tank.
Add salt to brine tank and maintain salt
level above water level.
Injector screen plugged.
Clean injector screen.
Insufficient water flowing into brine tank.
Check brine tank fill time and clean brine line
flow control if plugged.
Hot water tank hardness.
Repeated flushing of the hot water tank with
treated water is required.
Leak at distributor tube.
Make sure distributor tube is not cracked.
Check o-ring and tube plot.
Internal valve leak.
Replace seals and spacers and/or piston.
Unit used too much salt.
Improper salt setting.
Check salt usage and salt setting.
Excessive water in brine tank.
See "Excessive water in brine tank".
Loss of water pressure.
Iron buildup in line to water conditioner.
Clean line to water conditioner.
Iron buildup in water conditioner.
Clean control and add mineral cleaner to mineral bed.
Increase frequency of regeneration.
Inlet of control plugged due to foreign material broken
loose from pipes by recent work done on
plumbing system.
Remove piston and clean control.
Loss of mineral through drain line.
Air in water system.
Assure that well system has proper air eliminator
control. Check for dry well condition.
Improperly sized drain line flow control.
Check for proper drain rate.
Iron in conditioned water.
Fouled mineral bed.
Check backwash, brine draw, and brine tank fill.
Increase frequency of regeneration, increase
backwash time.
Excessive water in brine tank.
Plugged drain line flow control.
Clean flow control.
Plugged injector system.
Clean injector and screen.
Control not cycling.
Replace control.
Foreign material in brine valve.
Replace brine valve seat and clean valve.
Foreign material in brine line flow control.
Clean brine line flow control.
Softener fails to draw brine.
Drain line flow control is plugged.
Clean drain line flow control.
Injector is plugged.
Clean injector.
Injector screen plugged.
Clean screen.
Line pressure is too low.
Increase line pressure to 20 psi.
Internal control leak.
Change seals, spacers and piston assembly.
Service adaptor did not cycle.
Check drive motor and switches.
Control cycles continuously.
Misadjusted, broken, or shorted switch.
Determine if switch or control is faulty and replace it,
or replace complete powerhead.
Drain flows continuously.
Powerhead is not completing the regen cycle.
Check control positioning of valve. Replace powerhead
assembly if not positioning properly.
Foreign material in control.
Remove powerhead assembly and inspect bore.
Remove foreign material and check control in various
regeneration positions.
Internal control leak.
Replace seals and piston assembly.
20 •
PENTAIR INTELLIWATER CONNECTED WATER SOFTENER
