ERROR SCREEN DISPLAY
System Display
App Display
Cause
Reset and Recovery
Motor Stall
Motor Run-On
No changes
detected in the
optical sensor for
6 seconds
Motor stall
No state changes in
the optical sensor
are detected for
6 seconds.
Unplug the unit and plug back in.
Allow the control to attempt to find position again.
Verify the optical sensor is in place with the wires connected to the circuit
board. Verify the motor and drive train components are in good condition and
assembled properly. Check the valve and verify that the piston travels freely.
Replace/reassemble the various components as necessary.
Plug the unit back in and observe its behavior. If the error reoccurs, unplug the
unit, put it into bypass and contact technical support.
Optical Sensor
Undesired change
detected in the
optical sensor
Optical sensor
An undesired
optical sensor state
change occurred.
Non-critical error. Extra optical sensor pulse detected. Press the Regeneration
button to advance motor to clear error.
Flow meter error
Continuous Flow
Flow meter
The flow meter has
reported continuous
flow for more than
24 hours.
Error will clear when flow to meter drops below 0.5 GPM or 1 LPM. If continuous
flow is expected, turn plumbing leak detection off in Master Settings.
Overcurrent
Motor overcurrent
detected
Overcurrent
Motor drew too
much current.
Attempt to perform a manual regeneration. If error continues,
call technical support.
Flow meter error
No flow detected
Flow meter
No flow has been
detected for 7 days.
Error will clear when a flow pulse is detected. Check to ensure meter cable is
properly installed and meter spins freely. Clear meter of debris if necessary. If
error continues, call technical support.
No regeneration for
100 days
No regen
100 day
The valve has not
regenerated in more
than 100 days.
Initiate a regeneration.
Service Interval
Service Interval
Service interval timer
has expired.
From within Master Settings, navigate to the Assistance/Mainten. Interval
screen and set a new Service Interval time.
No Salt Detect
(international
version only)
No Salt Detect
When chlorine
generator is on but does
not read salt from the
chlorine generator.
Error will clear if salt is added to the brine tank and a manual
regeneration is performed.
Emergency Regen
Occurred
Emer Reg Occur
Over 105% of the total
capacity (e.g., volume
plus reserve) has
been depleted.
Error will clear when regeneration occurs. When the Emergency Regen is
enabled, the Emergency Regen Occurred error alert will display to let the user
know an Emergency Regen Occurred. Repeated Emergency Regen may indicate
an undersized system.
IOT Conn
Failure
XTR3 and IOT board
communication
not working.
Remove data cable. Reset IOT Board by reset button on top,
then plug data cable back in.
Offline
WiFi connection has
been disrupted for more
than 60 minutes.
Verify WiFi is not experiencing any issues.
PENTAIR INTELLIWATER CONNECTED WATER SOFTENER
• 19
