Chapter 1: Introduction
Customer Support Services
PHM/PM User Guide
1-3
Customer Support Services
Parker welcomes your thoughts and suggestions on our products and
services. You can contact Parker Electromechanical by telephone or email.
You can also visit us on the World Wide Web to learn about the latest
hardware, software and customer support services.
Parker recognizes that every customer and every application has different
support needs, as a result Parker offers a variety of support services
designed to meet these needs. Parker offers two types of customer support
services:
•
Product Technical Support
•
Technical Training
Product Technical Support
The Product Technical Support department welcomes any questions that
might arise as you develop or run your applications. We offer
complimentary support for all customers, including end users, original
equipment manufacturers (OEM), system integrators or distributors.
If you have a question about the monitor, be sure to complete the
following steps:
•
Check any release notes that shipped with the unit. These notes
provide important information about the monitor.
•
Consult the documentation and other printed materials included with
the monitor.
•
Review Chapter 4, Maintaining the Monitor.
•
Visit the Parker Automation Web site at www.parkermotion.com and
select the product category from the left side of the page. The product
page provides links to this User Guide, dimensional drawings, and other
technical documentation and support files for the monitor.
If you cannot find a solution using one of the above sources, contact our
Product Technical Support department at 800-358-9070, 9:00am to
8:00pm Eastern Standard time.
Customer Support
Main Telephone
707-584-7558
Technical Support
800-358-9070
Sales: [email protected]
Support: [email protected]
Training: [email protected]
World Wide Web
http://www.parkermotion.com
