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6250 Servo Controller User Guide
Returning the System
If you must return your 6250 system to affect repairs or upgrades, use the following steps:
➀
Get the serial number and the model number of the defective unit, and a purchase order
number to cover repair costs in the event the unit is determined by the manufacturers to be
out of warranty.
➁
Before you return the unit, have someone from your organization with a technical
understanding of the 6250 system and its application include answers to the following
questions:
❏
What is the extent of the failure/reason for return?
❏
How long did it operate?
❏
Did any other items fail at the same time?
❏
What was happening when the unit failed (e.g., installing the unit, cycling power,
starting other equipment, etc.)?
❏
How was the product configured (in detail)?
❏
What, if any, cables were modified and how?
❏
With what equipment is the unit interfaced?
❏
What was the application?
❏
What was the system environment (temperature, enclosure, spacing, unit orientation,
contaminants, etc.)?
❏
What upgrades, if any, are required (hardware, software, user guide)?
➂
In the USA, call Parker Compumotor for a Return Material Authorization (RMA)
number. Returned products cannot be accepted without an RMA number. The phone
number for Parker Compumotor Applications Department is (800) 358-9070.
Ship the unit to:
Parker Hannifin Corporation
Compumotor Division
5500 Business Park Drive, Suite D
Rohnert Park, CA 94928
Attn: RMA # xxxxxxx
➃
In the UK, call Parker Digiplan for a GRA (Goods Returned Authorization) number.
Returned products cannot be accepted without a GRA number. The phone number for
Parker Digiplan Repair Department is 0202-690911. The phone number for Parker
Digiplan Service/Applications Department is 0202-699000.
Ship the unit to:
Parker Digiplan Ltd.,
21, Balena Close,
Poole,
Dorset,
England.
BH17 7DX
➄
Elsewhere: Contact the distributor who supplied the equipment.