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Troubleshooting
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C H A P T E R
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Troubleshooting
The information in this chapter will enable you to isolate and resolve system hardware and
software problems.
Troubleshooting
When your system does not function properly (or as you expect it to operate), the first thing
that you must do is identify and isolate the problem. When you have accomplished this, you
can effectively begin to resolve the problem.
The first step is to isolate each system component and ensure that each component functions
properly when it is run independently. You may have to dismantle your system and put it
back together piece by piece to detect the problem. If you have additional units available, you
may want to exchange them with existing components in your system to help identify the
source of the problem.
Determine if the problem is mechanical, electrical, or software-related. Can you repeat or re-
create the problem? Do not attempt to make quick rationalizations about problems. Random
events may appear to be related, but they are not necessarily contributing factors to your
problem. You must carefully investigate and decipher the events that occur before the
subsequent system problem.
You may be experiencing more than one problem. You must isolate and solve one problem at
a time. Log (document) all testing and problem isolation procedures. You may need to
review and consult these notes later. This will also prevent you from duplicating your testing
efforts.
If you are having difficulty isolating a problem be sure to document all occurrences of the
problem along with as much specific information, such as time of occurrence, 6250 status,
and anything else that was happening when the problem occurred.
Once you have isolated a problem, take the necessary steps to resolve it. Refer to the problem
solutions contained in this chapter. If your system's problem persist, contact Parker
Compumotor's Applications Department at (800) 358-9070.