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Is the disc bent, scratched, or dirty?
Is the computer powered on?
To remove a disc when the computer is powered off, insert a pointed object (e.g., the
bent-out tip of a paper clip, or the tip of a pencil or ballpoint pen) into the emergency
hole. Pushing it completely to the end will free the tray so that it can be pulled out.
Did you open the CD drive or remove the MPEG disc while it was operating?
Re-insert the MPEG disc and close the CD drive. Press
Enter
.
Is the disc bent or labeled?
Set [CD Drive Speed] to [Low] in the Setup Utility. (
page 49
)
Did you touch the eject button when you close the tray?
Dealing with Problems
(Advanced)
Cannot play disc or read
data from it
Cannot eject disc
A blue background ap-
pears on the screen with
the MPEG image
The CD drive vibrates a
lot
The disc tray does not
close
Disk Operations (continued)
Emergency Hole
(The position of the emergency hole differs depending
on the drive.)
Press
Ctrl
+
Shift
+
Esc
to open Task Manager and close the software
application which is not responding.
After shutting down by pressing the power switch for more than four seconds,
press the power switch to power on and open the application again.
If the program no longer works normally, delete the program using the following
procedure. Then reinstall the program.
Windows 2000
: [Start] - [Settings] - [Control Panel] - [Add/Remove Programs]
Windows XP
: [start] - [Control Panel] - [Add or Remove Programs]
No response
Others