7.10.2 Utility—Automatic Two-way Recording—Extension Setting
Specify the Automatic Two-way Recording settings for each supervisor. These settings may be changed by a
programmer with a User (Administrator) account.
1.
From the
Select a Supervisor
drop-down list, select a supervisor (specified in
Two-way Recording—Supervisor Setting
).
2.
In
UM Destination Mailbox
specify the mailbox where the Automatic Two-way Recording data will be sent.
Select
Add New Mailbox
and specify a new mailbox number, or select an existing mailbox from the
Select
Mailbox
drop-down list.
3.
In
What type of calls to record
, check the boxes to specify if internal calls, external calls, and/or calls
made to an incoming call distribution group will be recorded to the mailbox.
4.
In
Select User Extensions
, click
Add
.
5.
Select the check boxes for the agent extensions that the supervisor will control, and then click
OK
.
6.
Click
List View
to confirm the current Automatic Two-way Recording settings for each supervised
extension.
7.
Click
OK
when you have finished configuring settings and adding agent extensions for a supervisor.
Once these settings have been configured, supervisors can change settings for agent extensions they have
been assigned in
8.3.1 Users—Automatic Two-way Recording—Edit a Recording
PC Programming Manual
135
7.10.2 Utility—Automatic Two-way Recording—Extension Setting
Содержание KX-NS500
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