Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Agent—Filter Settings—View Mode
Selects the monitoring view mode from a drop-down list.
Value Range
Agent, Hour
*1
If
Hour
is selected, set the monitoring range for the target group (0:00–23:59).
Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Agent—Filter Settings—Select Agent
To select the target agent for creating a report, follow the procedure below.
1.
Click the
Select
button.
2.
Click an agent from those displayed in the
Available Agent for ACD Report
window to select it. Up to
8192 agents are displayed, and up to 128 agents can be selected from the list.
3.
Click
==>
to move the selected agents to the
Selected Agent for ACD Report
window.
4.
To remove agents from the
Selected Agent for ACD Report
window, click an agent to select it and click
<==
.
5.
Click
OK
.
Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Agent—Filter Settings—Select Period
Specifies the target period for the report.
Value Range
Yesterday, Last Week, Last Month, Today, This Week, This Month, Custom Period
*1
If
Custom Period
is selected, set
Start Date
/
Start Time
/
End Date
/
End Time
also.
PC Programming Manual
165
8.4.2 Users—ICDG Management—ACD Report
Содержание KX-NS500
Страница 12: ...12 PC Programming Manual Table of Contents ...
Страница 13: ...Section 1 Overview This section provides an overview of programming the PBX PC Programming Manual 13 ...
Страница 18: ...Table 2 For NE model 18 PC Programming Manual 1 1 3 Entering Characters ...
Страница 19: ...Table 3 For RU UC model PC Programming Manual 19 1 1 3 Entering Characters ...
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