
1.9 I
Feature Manual
141
2.
Call Waiting for Incoming Call Distribution Group (Group Call Waiting)
When there are no available extensions in an incoming call distribution group, the group members can
receive the Call Waiting tone. To use this feature:
•
Select the Group Call Waiting mode through system programming. This determines the distribution
method for waiting calls.
•
Member extensions must assign the Call Waiting mode individually, or they will not be notified. (
→
[How the Group Call Waiting Feature Activates]
[Example]
[ICD Group Button for Group Call Waiting]
The way that the Group Call Waiting feature works depends on the Group Call Waiting Distribution
method as follows:
a)
Ring:
The Group Call Waiting feature activates for all busy member extensions (even when
the extensions do not have ICD Group buttons) simultaneously for only one incoming call—
additional calls will wait in a queue.
b)
UCD/Priority Hunting:
The Group Call Waiting feature activates on an idle ICD Group button
located on busy member extensions in a certain order. (This order depends on the type: UCD
Ring
All extensions in the group ring simultaneously.
Delayed Ringing:
Delayed ringing or no ringing can be programmed for each extension
in the group. The call can be answered by pressing the flashing
button even if no ring or a delayed time is set.
*: Incoming calls enter the queue immediately. Member extensions do not receive the Call Waiting
tone.
Distribution Method
Description
Delayed Ringing:
Rings after a
specified time delay.
Immediately ring simultaneously.
Extn.
A
Extn.
B
Extn.
C
Extn.
D
Group Call
Waiting Mode
Distribution
All
Group Call
Distribution Method
UCD
Priority Hunting
Ring
UCD/Priority Hunting/
Ring
Programming Conditions
Capable
Telephone
PT/PS with idle
ICD Group button
Any telephone
Group Call Waiting
Distribution Method
UCD
Priority Hunting
Not available*
Ring
Result
Group Call Waiting mode: All
Group call distribution method
for idle extensions: UCD
All extensions hear the Call
Waiting tone (Ring).
•
•
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