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Troubleshooting (Advanced)
Cannot scroll with the Touch Pad
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Click
(Start) - [All Programs] - [Panasonic] - [Touch Pad Utility] to start up the Touch Pad utility.
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Click
(Start) - [All Programs] - [Panasonic] - [Touch Pad Utility settings] - [General settings], and check that the check
mark is added for [Use Touch Pad function].
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If horizontal scrolling is not possible, in the above sequence, check that the check mark is added for [Use horizontal scroll
function] in [General settings].
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If a message appears indicating that “Flat Pad communication failed, so cannot start up Touch Pad utility,” check the fol-
lowing, and make the appropriate settings.
• If an external mouse is connected:
External mouse applications and drivers cannot be used at the same time as the Touch Pad utility. Use either the Touch
Pad or an external mouse.
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If the error message continues to appear even after confirming the above items, or if there is no external mouse con-
nected:
A
If an application with a high CPU usage rate is running, exit this application, and click
(Start) - [All
Programs] - [Panasonic] - [Touch Pad Utility].
B
Uninstall and then reinstall the Synaptics TouchPad driver and Touch Pad utility. (
When using an external mouse
When using the Touch Pad
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Uninstall the Touch Pad utility using the following pro-
cedures.
A
Click
/
on the notification area, and click
[Exit].
B
Click
(Start) - [Control Panel] - [Uninstall a
program].
C
Click [Touch Pad Utility], and click [Uninstall] to
remove the program.
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Uninstall the external mouse application and driver.
(
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Check to ensure that [Touch Pad] is set to [Enable] in the
[Main] menu of the Setup Utility.
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Use the following procedures to confirm that the Touch Pad
driver has been installed.
A
Click
(Start) - [Computer] - [System properties] -
[Device Manager].
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A standard user needs to enter an administrator
password.
B
Double-click [Mice and other pointing devices]. Confirm
that [Synaptics PS/2 Port TouchPad] is in this list.
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Disconnect the external mouse and restart your computer.