Installation/Troubleshooting
23
Troubleshooting
[For assistance, please call: 1-800-272-7033]
Image is out of
focus.
• The lens has dust, dirt, fingerprints or droplets on it.
Clean the lens with a cotton bud (see page 98 of the
Operating Instructions in the Setup CD-ROM).
• The object is too close to the camera.
The camera cannot focus at short distances (less than 0.5 m
[about 20 inches]). Locate the object more than 0.5 m (about
20 inches) away from the camera.
The color on the
image is
strange.
• White balance does not work well.
Adjust the white balance on the Camera page (see page 42
of the Operating Instructions in the Setup CD-ROM).
• The color display setting on your PC is set lower than 16 bits.
Set the color display 16 bits or higher.
Image flickers.
• The object is dark.
Make the area around the camera brighter.
• The AC power source frequency setting is wrong.
Set the proper AC power source frequency used in your area
(see page 42 of the Operating Instructions in the Setup CD-
ROM).
• A bright object may cause horizontal flickers on the image.
Changing the object improves the flickers. Or adjusting
brightness to the [+] side on the operation bar eases the
flickers.
An old image is
displayed.
• The old image is temporarily stored on the web browser.
Set [Every visit to the page] on the web browser to check for
temporary Internet files (see page 106 of the Operating
Instructions in the Setup CD-ROM).
Problem
Cause and Remedy
