Installation/Troubleshooting
22
Troubleshooting
Camera image
is not displayed /
or not displayed
properly.
• ActiveX Controls are not installed in Internet Explorer.
ActiveX Controls should be installed to display video (Motion
JPEG) (see page 11 of the Operating Instructions in the
Setup CD-ROM).
• The network is congested.
Pages may not be displayed immediately. Wait for a while.
• The web browser is accessing the proxy server.
Set the web browser to access the Internet directly (see page
103 of the Operating Instructions in the Setup CD-ROM).
• You may be using the Netscape browser. This browser does not
support many features of this product.
Use Internet Explorer by Microsoft
®
.
A gray screen is
displayed.
• The camera is in privacy mode.
Press the privacy button on the front of the camera (see page
7) or disable the privacy mode logging into the camera as an
administrator. After that, click [Refresh] on the web browser
to display the camera image.
• There are currently more than 20 simultaneous accesses to the
video (Motion JPEG).
Reduce the number of access to below 20, or change the
video to still images.
• Operation time has been specified.
A gray screen is displayed outside the operation time. This is
normal.
Video suddenly
changes to still
images.
• The motion JPEG display period is set.
When you view video continuously, set [Unlimited] for the
limit continuous motion JPEG (see page 52 of the Operating
Instructions in the Setup CD-ROM).
Problem
Cause and Remedy
