Installation/Troubleshooting
19
Troubleshooting
[For assistance, please call: 1-800-272-7033]
2.3
About Wireless Communication
"The camera fails
to get network
information from
the DHCP
server." is
displayed.
• The hub is not connected to the router.
Connect the hub to the router or connect the camera
directly to the router, disconnect the plug of the AC cord
from the outlet, and then reconnect it again.
• The DHCP server is not functioning on the router.
Enable the DHCP server function following the router
manual.
Error is displayed
on the camera
status by the
Setup Program.
• The Setup Program causes the error message.
Disconnect the plug of the AC cord of the camera from the
outlet, and reconnect it again.
Problem
Cause and Remedy
Wireless
communication
does not work.
• Signal strength is weak.
Change the location of the camera or get rid of the obstacle
around the camera.
• SSID and Encryption setting of the camera are different from
those of the wireless router or the wireless LAN card of PC.
SSID and Encryption setting must be identical between the
camera and wireless router.
Wireless
communication
is unstable.
• The channel for communication is identical with another wireless
network.
The wireless communication may be improved by changing
the channel of the router.
• Another nearby wireless device may be causing interference or
the distance between the wireless camera and your wireless
network may be too great.
Temporarily disable other wireless devices to identify the
source of the interference.
Try repositioning the camera or moving it closer to your
wireless router.
Problem
Cause and Remedy
