Ones Stop Systems
EB7-X8G2-RAS | 6
Troubleshooting
53
My Computer Hangs During Power Up
If your computer “hangs” while being turned on and you can’t even start, follow the following steps to try to fix this problem:
1.
Shut off the computer (first) and then the OSS expansion system and verify that all cards and cables are connected and seated
correctly.
2.
If it still hangs and you have added one or more hard drives in addition to several PCIe cards, ensure that you have not exceeded the
power capabilities of the expansion system‘s power supply. You can verify the capacity of your power supply by checking the label
on the power supply. If you are not certain about the power consumption of your peripherals, it is best to remove them one by one
(starting with those you suspect of being most “power hungry”) until the system powers up.
3.
If you have removed all 3
P
rd
P
Party PCIe cards from the OSS chassis and it still hangs, try the following:
a.
Remove the OSS PCIe expansion host card from the computer and try booting up without the OSS expansion system attached.
i.
If it boots up OK without the OSS expansion system attached, call OSS Technical Support.
ii.
If it still hangs, the problem is in the computer and not with the OSS expansion system or the 3
rd
Party PCIe cards.
b.
If it boots up OK without any 3
rd
Party PCIe cards installed, try adding only one card and see if it boots up.
i.
If it boots up OK with one card in it, shut it down and swap cards. Repeat this until all cards have been tested. If they all
test OK, then add them back one at a time until you find the combination that doesn’t work. If you find a bad card, call
Technical Support. If you don’t – congratulations, you fixed it!
ii.
If it still hangs up, try a different card – this one is probably bad (or has driver problems). If the second cards works,
troubleshoot the first card. If the second card also fails, call Technical Support.
