Ones Stop Systems
EB7-X8G2-RAS | 7
How to Get More Help
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7.4 Returning Merchandise to OSS
If factory service is required, a Service Representative will give you a Return Merchandise Authorization (RMA) number. Put this number and
your return address on the shipping label when you return the item(s) for service.
OSS will return any product
that is not accompanied by an
RMA number
. Please note that OSS WILL NOT accept COD packages, so be sure to return the product freight and duties-paid.
Ship the well-packaged product to the address below:
RMA # ________
One Stop Systems
2235 Enterprise Street, #110
Escondido, CA 92029
USA
It is not required, though highly recommended, that you keep the packaging from the original shipment of your OSS product. However, if you
return a product to OSS for warranty repair/ replacement or take advantage of the 30-day money back guarantee, you will need to package the
product in a manner similar to the manner in which it was received from our plant. OSS cannot be responsible for any physical damage to the
product or component pieces of the product (such as the host or expansion interfaces for the PCIe expansion chassis) that are damaged due to
inadequate packing. Physical damage sustained in such a situation will be repaired at the owner’s expense in accordance with Out of Warranty
Procedures. Please, protect your investment, a bit more padding in a good box will go a long way to insuring the device is returned to use in
the same condition you shipped it in. Please call for an RMA number first.
