Troubleshooting > 152
T
HE
DISPLAY
SHOWS
A
COMMUNICATIONS
ERROR
This indicates any of a number of problems:
•
The MFP may be incompatible with the remote machine, or
the remote machine may not be able to perform the function
requested of it such as polling or confidential faxing.
•
The remote machine may also be out of paper or experiencing
a paper jam.
•
Bad telephone line conditions can also cause communication
errors. Try sending the fax again and check to make sure that
the correct telephone number is being dialled.
•
If a prefix number must be dialled to get an outside line, or if
the call is to an international destination, a pause may need
to be entered (use the Pause key) after the dial prefix or
international dialling code to tell the machine to wait for a dial
tone. If there are frequent problems communicating with a
particular remote machine, try programming the telephone
number into a speed dial key, and then change the
parameters for that key (
See “Advanced set up” on page 59.
).
•
Lastly, either the local or remote machine may require
servicing. Try sending a fax to another location to check the
local MFP.
F
AXING
IS
POSSIBLE
BUT
THE
IMAGE
OF
THE
DOCUMENT
PRINTED
BY
THE
REMOTE
MACHINE
IS
VERY
POOR
.
If the faxed document has small type, complex illustrations,
photos, or is very light or very dark, try changing the fax quality
and density settings (
See “Advanced operation” on page 88.
).
Copy the document on the machine to determine how it will
transmit. The problem may be caused by telephone line
interference. Try sending the document again later.
F
AX
SENT
BUT
RECEIVED
MESSAGE
WAS
COMPLETELY
BLANK
Make sure that the document is loaded correctly before faxing;
with text face UP in the ADF or face DOWN on the glass.
