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7.2 Troubleshooting connection problems

Troubleshooting checklist

In case of a problem, check the following:

● The power cable is connected and the power indicator is lit.

● The cloud connection LED indicator is lit.

● Only if a cloud connection is used (hub connected through the internet).

● The Wi-Fi LED indicator is lit.

● LAN cable is connected.

● WAN cable is connected.

● Only if a wired internet connection is used.

EasyAce data hub ver. 2

Restarting the data hub

Turn off the hub’s power and wait for approximately one minute:

● Shut down the entire heat pump from the heat pump’s main switch, or

● Disconnect the data hub’s power cable.

If the problem persists, reset the data hub.

Resetting the data hub

Press and hold the

Reset

button for 3–4 seconds.

Once the hub has been reset, you will need to re-establish the heat pump connection.

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M8004 2308EN

Содержание EasyAce

Страница 1: ...M8004 2308EN 21 March 2023 Operation manual Heat pumps with EasyAce control Read these instructions carefully before installation use or maintenance ...

Страница 2: ......

Страница 3: ...g concrete floors with a heat pump 18 3 4 Domestic hot water 19 3 5 Other settings 20 3 5 1 Controller s time 21 4 Service settings 4 1 Signing in as a service level user 22 4 2 Heating settings 23 4 3 Additional heating space heating 24 4 4 Heating circuits 25 4 5 Hot water settings 26 4 6 Additional heating hot water 27 4 7 Pump settings 28 4 8 General settings 30 5 Trends 5 1 Trends view Overvi...

Страница 4: ...thout internet 40 6 5 Connecting a heat pump to your home Wi Fi network 41 6 6 Changing the connection method 44 6 7 Changing the password for your connection 45 6 8 Adding a new heat pump 46 7 Troubleshooting 7 1 Alarms and alarm history 47 7 2 Troubleshooting connection problems 48 2 49 M8004 2308EN ...

Страница 5: ...nd ethanol Brine circuit The brine circuit is a long loop of pipe embedded in the earth filled with brine a cold mixture of ethanol and water The brine circuit extracts heat from the ground Brine pump The brine pump circulates brine inside and between the brine circuit and the heat pump Coefficient of Performance COP Ratio between the electricity used by the heat pump and the heating provided If a...

Страница 6: ...or heating the domestic hot water tank or a heating circuit buffer tank If the heat pump is connected directly to a heating circuit without a buffer tank heating water is used to heat the heating circuit as flow water In line heater An electric heater cartridge built into or connected to a fluid line In Oilon heat pumps an in line heater is often built into the condenser flow pipe to provide suppl...

Страница 7: ...ge User interface language Finnish Sovellusasetukset Kieli ja sijainti Sovelluksen kieli Käyttöliittymän kieli Swedish Appinställningar Språk och position Applikationens språk Användargränssnittets språk Estonian Rakenduse seaded Keel ja asukoht Rakenduse keel Kasutajaliidese keel M8004 2308EN 5 49 ...

Страница 8: ...nt setting 12 Selected heating circuit Tap to open circuit selection 13 Estimated heating capacity 14 Domestic hot water tank temperature 15 Home or Away function Color codes for operating modes Operating mode Color Reduced Green Normal Grey Boost Red Icons used in the Home view Space heating Domestic hot water heating The unit is on standby and ready to start In line heater on Increase or decreas...

Страница 9: ... see sub section Increase or decrease heating If the heating circuit s flow temperature measurement is enabled the flow water temperature is displayed next to the circuit number If the heating circuit s room temperature measurement is enabled the relevant room temperature will be displayed instead Increase or decrease heating The Home view includes an icon for increasing or decreasing heating in t...

Страница 10: ...deline values Room temperature 1 C Increase by 6 6 Room temperature 1 C Decrease by 6 6 Room temperature 1 C Increase by 3 3 Room temperature 1 C Decrease by 3 3 1 Tap the icon in the middle of the house The change will apply only to the selected heating circuit In the figure Circuit 1 has been selected 2 Increase or decrease the setting and tap OK Heating circuits with room temperature measuremen...

Страница 11: ...displayed instead see sub section Increase or decrease heating 2 3 The domestic hot water display and the boost function The domestic hot water boost function will raise domestic hot water temperature to a set target temperature and keep it there for a set time The boost function increases the supply of domestic hot water After the boost period the target temperature will return back to its origin...

Страница 12: ...e Home Away function allows you to select between the Normal mode and the Reduced mode With the Schedule function you can schedule the system to switch between the Normal Reduced and the Boost mode on different weekdays and at different times You can change the settings for each operating mode from Settings see chapter Settings and status information Color codes for operating modes Operating mode ...

Страница 13: ... set the heat pump to consume less electricity at peak hours reducing your electricity bill To access the schedules tap the calendar icon in the Home view To create a schedule add a new item in the schedule and select which mode is enabled at that point in time To add a new item press and hold a time slot in the schedule To edit or remove an item press and hold the item If there are no items in th...

Страница 14: ... been selected Domestic hot water heating will now be boosted starting from Friday at 16 00 until midnight 4 To specify an end time for the scheduled event press and hold another time slot within the same day 5 Select the operating mode for the new slot and tap OK In the figure Normal has been selected Domestic hot water heating will now be boosted on Fridays between 16 00 and 22 00 Normal operati...

Страница 15: ...previously saved version Editing or deleting a scheduled event 1 Press and hold the item you wish to edit or delete In the figure below the 22 00 item was selected 2 Select a new operating mode or select Remove this point In the image below the Remove this point option has been selected 3 Confirm by pressing OK The item scheduled for 22 00 has now been removed Remove the second item the end time i...

Страница 16: ...mated performance and power consumption 6 Space heating target for flow temperature 7 Domestic hot water tank measured temperature and target temperature 8 Brine circuit pump speed 3 2 Settings menus Settings can be accessed from anywhere regardless of the current view 1 Open the main menu from the top left corner or by swiping right from the left edge of the screen 2 From the menu select Device s...

Страница 17: ...modes will influence the flow temperature which is determined by the heating curve If a direct connection is used the heating water return temperature condenser in will also be displayed The heat pump heats the heating circuit directly which means that there is no buffer tank in the heating circuit Heating circuit views 1 Heating curve 2 Current operating mode 3 Circuit flow temperature and target...

Страница 18: ...r temperature points Usually the installation company takes care of heating curve configuration The heating curve consists of six adjustable points Curve values should be tuned in during the first few heating seasons The impact of different operating modes There are three operating modes for space heating Normal Boost and Reduced see section Home or Away function and Schedules No room temperature ...

Страница 19: ...e sub section Heating curve The impact of different operating modes See sub section The impact of different operating modes Schedule for operating modes See section Home or Away function and Schedules Device settings Heating circuit 1 Settings Stop heating temperature summer break Heating will stop when the long term outdoor temperature average is higher than this temperature Heating will resume w...

Страница 20: ...ater the gain factor the greater the change Wait for at least 2 3 days to see if the change has made a difference The settings for Circuit 2 and 3 are identical to Circuit 1 settings 3 3 1 Typical heating curve adjustments 1 If the room temperature is too cold when the outdoor temperature is 0 C slightly increase the flow setpoint at outdoor temperature points 2 C and 8 C 2 Wait for at least two o...

Страница 21: ...s pos 7 See section Home or Away function and Schedules Device settings Hot water Settings Status view Hot water Settings In use Domestic hot water heating is enabled Hot water heating Off Domestic hot water heating is disabled Device settings Hot water Settings Legionella inhibition Status view Hot water Settings Legionella inhibition This function heats up the domestic hot water to a high temper...

Страница 22: ...n Additional heating An estimate of the electric heater s power consumption Compressor running time The number of hours the compressor has been in operation Compressor times started The number of times the compressor has started Device settings Usage info Current year Heating An estimate of the space heating energy produced within the current year Hot water An estimate of the energy produced for h...

Страница 23: ...Controller s time Device settings Controller s time If the data hub is connected to the internet the current time is retrieved automatically If there is no internet connection set the time by hand Time zone The current time zone UTC 2 h in Finland No The system does not adjust automatically for daylight saving time Day light saving Yes The system automatically adjusts for daylight saving time Norm...

Страница 24: ...e main menu from the top left corner or by swiping right from the left edge of the screen 2 From the menu select App settings 3 Select Users and roles 4 Select Service 5 Enter the password and tap OK The Service level password is 8520 6 You are now signed in as a service level user Return from the menu by tapping the arrow in the top left corner 22 49 M8004 2308EN ...

Страница 25: ...nce the delay has elapsed the compressor will stop Typical setting approx 5 Increase the delay to have the compressor run for longer at a time If the delay is greater than 0 flow water temperature can be above the setpoint The delay is based on degree minutes and it applies when flow water temperature is above its setpoint Once the measured temperature is below the setpoint the delay will be reset...

Страница 26: ... is active and the flow temperature is below its setpoint Once the measured temperature is above the setpoint the delay will be reset Delay calculation flow setpoint measured flow temperature Power decrease delay The stages are switched off one by one with the Power decrease delay in between The stage that was switched on last will be switched off first Typical setting 0 2 Decrease the delay to ha...

Страница 27: ...ating circuits Device settings Service Heating Heating circuits Heating curve Start by setting the minimum and maximum temperature The flow temperature can be adjusted using a six point heating curve This menu allows you to configure each point separately See section Heating Preset heating curve With this function you can automatically create a heating curve between the minimum and maximum flow wa...

Страница 28: ...pplier or from the applicable plans and specifications Preset heating curve Start by setting the minimum and maximum temperature The flow temperature can be adjusted using a six point heating curve This menu allows you to adjust each point separately Curve values should be tuned in during the first few heating seasons See section Heating Heating circuit 2 and 3 See the instructions for heating cir...

Страница 29: ... off earlier after the flow temperature exceeds its setpoint If the delay is greater than 0 the heater power stages will remain switched on even after the flow temperature has exceeded the setpoint For a more stable flow temperature use a setting slightly above zero The delay is based on degree minutes and it applies when the compressor is running the electric heater is active and the flow tempera...

Страница 30: ...power consumption and for functions that restrict the heat pump s electrical current 4 7 Pump settings Device settings Service Pump Brine pump Usually it is advisable to set heat source pump in the Constant speed mode and its speed should be set to 100 Control low limit The minimum speed for the brine circuit pump Typical setting 50 or higher Control high limit The maximum speed for the brine circ...

Страница 31: ... circuit flow or brine circuit return temperature depending on the operating mode Pump not in use The pump will not be used in space heating Outlet temperature The system adjusts the speed of the condenser pump to keep flow temperature at the level determined by the Speed control setpoint Temperature difference The system adjusts the speed of the condenser pump to keep the difference between the c...

Страница 32: ...Usage priority Priorization This option determines which has the higher priority domestic hot water heating or space heating This option is set to Hot water by default The following information applies when Hot water has been selected Max heating time for primary use If Hot water has priority this option will determine the longest continuous period for heating domestic hot water If DHW temperature...

Страница 33: ...his enable the same sensor input from each heating circuit s settings Input selection The input to which the indoor temperature sensor is connected To enable room temperature measurement install an auxiliary controller optional accessory and use EXT inputs Temperature optimization See section Heating The settings for Circuit 2 and 3 are identical to Circuit 1 settings Device settings Service Manua...

Страница 34: ...w shows the unit s key operating values from the last 45 days To switch to vertical view tap the full screen button pos 2 Pos Item 1 Refresh the view 2 Full screen view 3 4 Zoom in and out 5 Select the values to display 6 Interval 32 49 M8004 2308EN ...

Страница 35: ...ou would any other app The IDs and passwords required for setting up the app are on the heat pump s front panel The wireless touch screen delivered with the unit comes with the connection already established The wireless touch screen uses a local connection 6 2 Data hub The EasyAce app is used to establish a connection to the heat pump s built in connection device EasyAce Hub The system can be ope...

Страница 36: ...ct to any other Wi Fi network See section Connecting a mobile device to the data hub s Wi Fi network The name and password for the Wi Fi network are on the unit s front panel 5 Select the connection type If you select Cloud connection or Local Cloud the heat pump needs to be connected to the internet 6 Give the password The password is on the unit s front panel 7 Skip by tapping Continue This scre...

Страница 37: ...rther setup instructions see section Setting up a heat pump connection Once you have entered the Unit ID the app will download the heat pump s settings onto your mobile device When downloading data your mobile device needs to be connected to the internet If required download the settings beforehand in a location where internet is available Once the download is complete an internet connection is no...

Страница 38: ...a network cable to the data hub s WAN port 2 Enter the Unit ID 3 Select Cloud connection as the connection method 4 If required disable the data hub s Wi Fi from the Wi Fi switch on the side of the device For further setup instructions see section Setting up a heat pump connection 36 49 M8004 2308EN ...

Страница 39: ...et If required download the settings beforehand in a location where internet is available 6 3 3 Local connection and cloud connection If you select Local Cloud as the connection method the app will use either the local Wi Fi connection or an online connection depending on the situation A Local connection means that your mobile device connects directly to the data hub s wireless Wi Fi network The c...

Страница 40: ... Connect a network cable to the data hub s WAN port 2 Enter the Unit ID 3 Connect your mobile device to the data hub s Wi Fi network instructions below 4 Select Local Cloud as the connection method For further setup instructions see section Setting up a heat pump connection 38 49 M8004 2308EN ...

Страница 41: ...4 Connect the data hub to your home Wi Fi network instructions below 5 Select Local Cloud as the connection method For further setup instructions see section Setting up a heat pump connection 6 4 Connecting a mobile device to the data hub s Wi Fi network The following instructions apply to most Android devices The details depend on your device 1 Enable Wi Fi in your mobile device 2 Select EasyAce ...

Страница 42: ...nnection The details depend on your device and the software version Stock Android Samsung Android When connecting to the network your device will ask you whether to keep the connection Select Yes When connecting to the network your device will ask you whether to keep the connection Select Keep Wi Fi connection Samsung settings The phone will automatically switch to using mobile data Change the set...

Страница 43: ...er interfaces or Settings Option 1 Manage user interfaces 1 Open the main menu from the top left corner or by swiping right from the left edge of the screen 2 Press the down arrow and from the menu select Manage user interfaces 3 Open the menu from the top right corner 4 From the menu select EasyAce Hub 5 Select EasyAce Hub 6 Select Wi Fi Client M8004 2308EN 41 49 ...

Страница 44: ...g the left arrow on the upper edge of the screen until you reach the Home view To remove a Wi Fi connection follow the steps shown above and tap Disconnect as Wi Fi client Option 2 Settings 1 Open the main menu from the top left corner or by swiping right from the left edge of the screen 2 From the menu select App settings 3 Tap Connection 4 Tap EasyAce 42 49 M8004 2308EN ...

Страница 45: ...e appropriate home network In the figure below the network is Home network 11 Enter the network password and tap OK 12 Keep tapping the left arrow on the upper edge of the screen until you reach the Home view To remove a Wi Fi connection follow the steps shown above and tap Disconnect as Wi Fi client M8004 2308EN 43 49 ...

Страница 46: ... the top left corner or by swiping right from the left edge of the screen 2 From the menu select App settings 3 Tap Connection 4 Tap EasyAce 5 Select Connection 6 Select Change 7 Select the connection method and proceed into the setup process 44 49 M8004 2308EN ...

Страница 47: ...on password 6 First enter the current password and tap OK If you haven t changed your password yet the current password is the password supplied with the unit 7 Enter a new password and tap OK 8 Make sure that you have typed the password correctly and that you remember the password Once you are certain that the password is correct and you remember the password tap OK In the figure the password is ...

Страница 48: ... the screen 2 Press the down arrow and from the menu select Manage user interfaces 3 Select Add new Configure the connection using the instructions provided earlier in this guide 4 Once you have added the new heat pump you can switch between heat pumps from the menu on the left side of the screen 46 49 M8004 2308EN ...

Страница 49: ...t a repair service or Oilon customer services If an alarm is active access the Alarms view by tapping the status icon in the Home view The unit s active alarms and alarm history can also be accessed from the main menu Open the main menu from the top left corner or by swiping right from the left edge of the screen Reset alarms from the bottom right corner M8004 2308EN 47 49 ...

Страница 50: ...cable is connected WAN cable is connected Only if a wired internet connection is used EasyAce data hub ver 2 Restarting the data hub Turn off the hub s power and wait for approximately one minute Shut down the entire heat pump from the heat pump s main switch or Disconnect the data hub s power cable If the problem persists reset the data hub Resetting the data hub Press and hold the Reset button f...

Страница 51: ...oblems and solutions Problem Solution The home Wi Fi network has changed or the hub fails to connect to the network at times Reset the hub using the reset button and re establish the connection M8004 2308EN 49 49 ...

Страница 52: ...50 49 M8004 2308EN ...

Страница 53: ......

Страница 54: ...OILON GROUP P O Box 5 FI 15801 LAHTI FINLAND Tel 358 3 85 761 Fax 358 3 857 6239 Email info oilon com www oilon com Contact information of Oilon dealer Date of installation ...

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