Chapter 6: Troubleshooting
AP-75036 - Revision 1.3 – 20/03/06
141
User’s Guide CS9000 series
(11) The media is off or damaged when loading it.
Notes
Remove the jammed or damaged media, referring to "When media jams occur".
No. Possible
cause
Solutions
References
1
You did not use recommended
media.
Use recommended media. Refer to ‘Media type’
2
The loading position of the media
is not correct.
Load the media correctly.
Refer to ‘Loading media’
3
Foreign material, such a piece of
media, is attached to the pressure
rollers.
Clean the pressure rollers. Refer to ‘Cleaning the inside of the
printer’
4
You used the printer in direct
sunlight or other locations not
appropriate for the specified
environment.
Use the printer in the
specified environment.
Refer to ‘Product Specifications’
5
You loaded sheet media into the
printer.
Set the CutSize setting to
Length or Width.
Refer to ‘Menu setup on the
operation panel’
6
You used folded, creased, or
curled media.
Replace with new media.
Refer to ‘Cautions on handling
media’
7
Check the media for curling or
liftoff.
Use the recommended
media.
When using media other
than recommended
media, set the following
items in the media setting
menu.
• Media
• HeadHeight
• Stiff
Refer to ‘Media type’
Refer to ‘Menu setup on the
operation panel’
(12) Media is damaged during media Initial.
Notes
Remove the jammed or damaged media.
No. Possible
cause
Solutions
References
1
You did not use recommended
media.
Use recommended media. Refer to ‘Media type’
2
The loading position of the media
is not correct.
Load the media correctly.
Refer to ‘Loading media’
3
You did not load the media straight
into the printer.
Load the media straight
into the printer.
Refer to ‘Loading media’
4
Foreign material, such a piece of
media, is attached to the pressure
rollers.
Clean the pressure rollers. Refer to ‘Cleaning inside the
printer’
5
You used the printer in a location
with air conditioner or other
location not appropriate for the
specified environment.
Use the printer in the
specified environment.
Refer to ‘Product Specifications’
6
You loaded sheet media into the
printer.
Set the CutSize setting to
Length or Width.
Refer to ‘Menu setup on the
operation panel’
7
You used media folded, creased,
damaged, tore, curled.
Replace the media.
Refer to ‘Cautions on handling
media’
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