Chapter 6: Troubleshooting
AP-75036 - Revision 1.3 – 20/03/06
140
User’s Guide CS9000 series
(7) Media jams occur frequently.
Notes
We cannot ensure correct media feeding with media other than recommended media.
No. Possible
cause
Solutions
References
1
You did not use recommended
media.
Use recommended media. Refer to ‘Media type’
2
You used the printer in an
environment other than the
specified environment.
Use the printer in the
specified environment.
Refer to ‘Cautions on handling
media’
3
You used old media.
4
You used folded, creased, or
curled media.
Replace with new media.
Refer to ‘Replacing media’
5
Check the media for curling or lift-
off.
Use the recommended
media.
When using media other
than recommended
media, set the following
items in the media setting
menu.
• Media
• HeadHeight
• Stiff
Refer to ‘Media type’
Refer to ‘Menu setup on the
operation panel’
(8) Roll media cannot be cut correctly.
No. Possible
cause
Solutions
References
1
The edge of the cutting blade is not
sharp.
Replace the cutting blade. Refer to ‘Replacing the cutting
blade’
2
The roll media has static electricity. Remove the static
electricity on the roll
media.
-
3
Media is too heavy to cut
automatically.
Cut the media manually.
(9) You cannot perform initial ink charging.
No. Possible
cause
Solutions
References
1
The front cover is open or the hold
lever is up.
Close the front cover and
lower the hold lever.
Refer to ‘Media handling’
2
Some of the 8 ink cassettes are
not loaded properly.
Load all of the 8 cassettes
properly.
Refer to ‘Installing ink cassettes’
(10) Ink is not used though you performed initial ink charge.
No. Possible
cause
Solutions
References
1
The ink cassette is cold or frozen.
Leave the ink cassette in
normal temperature for
three hours at least, and
perform cleaning a few
times.
Refer to ‘Head cleaning’
2
You turned off the printer during
the initial ink charging.
Turn on the printer to
continue the initial ink
charging.
Refer to ‘Installing ink cassettes’
3
The printer rarely prints correctly
only after initial ink charging.
Perform cleaning a few
times and check again.
Refer to ‘Head cleaning’
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