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Return Policy
1. Notify OAI before returning any product to the factory and obtain a Return
Materials Authorization number. No credits, allowances, or adjustments will be
made until reported defects have been verified to the satisfaction of OAI.
2. Time spent by OAI in checking equipment that is found to have no defects may be
chargeable, warranty status not withstanding. Equipment returned to OAI for
warranty service shall be shipped with transportation prepaid by the buyer. OAI
will prepay the shipment back to the buyer. OAI reserves the right to refuse collect
shipments, or to impose a service charge in addition to all C.O.D. costs.
3. Repairs and calibration services, other than warranty, available at prevailing OAI
rates. In such cases the buyer shall pay transportation costs both ways for such
services.
Unpacking and Inspection
If the shipping container shows evidence of damage, ask that the carrier's agent be
present when the equipment is unpacked. Look for obvious damage, such as
scratches, dents, broken faceplates, etc. If the equipment has been damaged, save
the shipping and packing materials for the carrier's inspection and contact OAI
immediately. OAI will replace products, which have been verifiably damaged during
shipping without waiting for the carrier's insurance settlement (subject to product
availability.)
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