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Chapter 12. FAQs
Why can’t I turn on my device as I press the power key?
Either you didn’t press the key long enough, or the device has shut down because the battery power
level is too low to make calls. Please recharge the battery.
How do I suspend the screen display or wake up the device?
Press and hold the power key to turn off the device. If the screen display is off, press the power key to
wake up your device.
Why does the screen freezes and does not respond to my commands or input?
Reboot the system to free up memory. The system shall operate more ef
fi
ciently. If the system still
lags after rebooting, you will need to clean boot your O
2
Xda Stealth. To clean boot, power off your O
2
Xda Stealth and then press Windows key, OK key and the Power key at the same time, for about
5 seconds. Your O
2
Xda Stealth will reset to factory defaults and reboot.
Please note
: When you perform a clean boot on your O
2
Xda Stealth, all your personalized settings,
information, and programs installed will be removed. The system will reset to factory defaults.
Why does my device display “INSUFFICIENT MEMORY” when I open a file or a program?
The device memory is shared by both storage and programs. You can free up some memory by
removing some of the rarely used programs you installed or removing rarely used
fi
les.
Why doesn’t the screen respond accurately to my stylus taps?
Tap
Start
>
Settings
>
System
tab >
Screen
>
General
tab. Select
Align Screen
to align the
screen.
Why does my O
2
Xda Stealth launch wrong programs or ignore my command when I press a
device key?
Tap
Start
>
Settings
>
Personal
tab >
Buttons
and check whether the programs assigned to each
key is correct. You can change these key assignments by preference.
My O
2
Xda Stealth can’t form a successful connection with ActiveSync.
Please make sure you have installed ActiveSync 4.2 or later on your computer. You can find
ActiveSync in the installation CD, or you can download the latest version from Microsoft’s website.
Please make sure you have connected your O
2
Xda Stealth to the computer by plugging in the USB
cable to both your O
2
Xda Stealth and the computer. Make sure that you are not running another
program that uses the same serial port. If the connection still fails, remove ActiveSync on your
computer and reinstall it.
12
FA
Q
s
123
12
FA
Q
s
Why does my device display ‘Insert SIM’, what does this mean?
Please insert the SIM card before you can use the device. If it is already installed, remove and clean
the metal contacts area with a dry cloth, and then insert it again.
Why does my device display ‘EMERGENCY ONLY’, what does this mean?
You may not have your SIM card properly installed, or you are out of network range.
Why does my device display ‘NO NETWORK’, what does this mean?
You’re outside network range. If you’re inside a building or a basement, try moving towards a window.
Why are there double entries in my Contacts list?
You may have selected
Show SIM Contacts
in
Contacts
menu. If you have already copied your SIM
contacts to your O
2
Xda Stealth, then you do not need to select this option.
Why are some calls not processed?
Certain call barring function may have been set to restrict device usage. Check the call barring status
and cancel as necessary.
Can I send and receive e-mails and surf the Mobile Internet on my device?
O
2
Xda Stealth allows you to access the Internet from your device. For instructions on how to send
and receive e-mails, please refer to the user manual or contact O
2
Customer Service.
Why can’t my O
2
Xda Stealth make any sound alerts?
Tap on the speaker icon
on the top right corner of the screen, and then adjust the alert or ring
volume. You could also use the volume key on the left side of your O
2
Xda Stealth to adjust volume.
Where can I check why my device has gone wrong?
Please have your warranty card and device ready and contact your local dealer.
