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Troubleshooting Tips
If problems occur, verify the installation of the camera with the instructions in this manual
and with other operating equipment. Isolate the problem to the specific piece of equipment in
the system and refer to the equipment manual for further information.
Problem
Possible Solution
No video.
Verify that power is connected to all pieces of
equipment in the system.
Verify that the power switches are in the ON
position.
Check the video connections.
Poor video quality.
Check that the BNC connectors are inserted
properly.
Check the voltage level of the dome camera.
Cable for video is shielded.
Dome cameras lose their
positions.
Reset the cameras using the Dome configuration
menus.
Check that the dome cameras are inserted
properly in the base.
Check the voltage level of the dome camera.
Camera number does not match
the multiplexer number.
Check the camera ID and insert the BNC cable
into the proper input of the multiplexer.
Picture is torn when switching.
Check Line Lock setting and adjust phase of L/L.
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