Cocoon Aqua IR Hydration Pro System
D
outside of the normal service hours will be billable at the NB published Time and Materials Rates
when the service is rendered.
5.
RESPONSIBILITY: NB is not responsible for acts of war, terrorism, natural disaster or other force
majeure or failure of services supplied by third party contracted or other sources. NB agrees to
respond in a timely manner, but cannot be held responsible for transportation delays. Furthermore,
NB cannot be held responsible for interruption of business of either party due to any other causes
beyond NB
’s control or revenue lost down to downtime of equipment.
6.
CUSTOMER’S RESPONSIBILITES: The Customer is responsible t
o:
a) Maintain the equipment in an environment suitable for the operation of the equipment as
instructed in the applicable Operator’s Manual.
b) Maintain the proper electrical power requirements as recommended by NB.
c) Follow all operating instructions as indicat
ed in the applicable Operator’s Manual supplied by
NB.
d) Make the equipment available for service within 1 hour after the arrival of the NB Technical
Service Representative.
e) Pay all charges incurred by NB due to delays in equipment access or refusal of service after
a Technical Service Representative has been dispatched and is either in-transit or on-site.
f) Maintain a safe and accessible environment for the Service Personnel to service the
equipment.
g) Allow NB to implement any recommended engineering change deemed necessary by NB.
h) Not make any modifications to the equipment that are not approved by NB.
i)
Customer agrees not to employ or engage a direct or 3
rd
party service technician or
organization that is not certified to service NB Equipment. Customer further agrees that any
needed NB service resulting from the unauthorized repairs performed by a direct or 3
rd
party
technician or organization not certified by NB, will be billed to Customer at the current NB
published Time and Materials Rates and will not be covered under this Product Warranty.
j)
Use ONLY the SYB approved Accel TB Cleaning Solution. Use of any and all other cleaning
products for cleaning and disinfecting your unit will immediately void your product warranty
covering the Polycarbonate material on the machine.
7.
USE OF SUB-CONTRACTORS: Service provided under this Product Warranty may at NB
’s option,
be performed by either NB or its authorized Technical Representatives or Sub-Contractors at the
direction of NB.
8.
PARTS REPLACEMENT: Repair materials and parts used to perform service pursuant to this
Product Warranty will be replaced only as deemed necessary by NB. NB may use repaired, rebuilt
or refurbished parts as necessary in making repairs under this Product Warranty. All parts will be
furnished on an Exchange Basis, with the replaced parts becoming the property of NB.
9.
FREIGHT COSTS: In-bound freight costs for warranty repairs are incurred by the Customer. All
freight costs on out-bound warranty repaired equipment is paid by NB will be shipped via UPS
Ground Services only. Any upgrades to Express Overnight are the responsibility of the Customer.
Under this Product Warranty Policy Customs Clearance, Duties or Taxes are not part of the freight
expense cost. This warranty policy considers freight costs as transportation expense only, not
administrative or government fees mandated by local governments.
***
If it is determined the
equipment is not covered under warranty due to misuse, the customer incurs all freight
charges.
10. LIMITATION OF LIABILITY: The liability of NB hereunder is agreed to be limited to the amount
equal to the total amount of all payments made by Customer pursuant to this Product Warranty
Agreement and by acceptance of the Product Warranty Agreement. Customer hereby waives any
and all claims for incidental, special, consequential or punitive damages. Customer agrees to hold
NB harmless and indemnified from any and all such claims by Customer and its agents, servants,
employees and its successors and assigns.
