Novexx Solutions XLP 504, Руководство по обслуживанию

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Service manual
XLP 504 / XLP 506
05/2018 | 00 223 Malfunctions
READING OUT DIAGNOSTIC DATA
General notes
For diagnosis purpose, the printer offers the possibility to generate diagnosis data and to store it in
the internal flash memory. This way, the last device internal communication can be captured and
analysed (comparable to the black box in an airplane). The functin is very helpful to detect the
cause of malfunctions.
DD = diagnosis dump

The flash memory can keep 2-3 DDs stored. If additional DDs are stored, older ones will drop
out of memory.

DDs stay in the flash memory, even if the printer is switched off.
Storing diagnosis data
Automatically
DDs are stored automatically , if the printer got in an undefined state. This happened for example,
if…
• printing suddenly stops.
• the status message „unmanaged interrupt“ appears on the display.
• the printer suddenly doesn´t react on keystrokes any more.
Manually
DDs can be stored manually at any time during normal operation:
 Press all 4 keys on the operation panel simultaneously.
Generating a log file
To be able to have a look at the diagnosis data for fault analysis, the data has to be stored into a
text file (log file)
There are two ways of storing the log file:
• Reading out via the serial interface and storing it on the host PC, see chapter Reading out via
serial interface

on page 224.
• Storing on memory medium, see chapter Storing on memory card

on page 226.

Alternatively, the log file can be read out using another than the serial interface or using the de-
bug interface, see Easy Plug manual, #!XM command.