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Service manual
XLP 504 / XLP 506
05/2018 | 04
180
Malfunctions
Locking error messages are messages that are caused by serious errors. This state can be can-
celled by a restart (press the keys 1+2+3) or by switching the printer off.
General software errors
Errors in the firmware can never be completely ruled out. Such errors are described in the error
directory as "General software errors". They can only be corrected by the manufacturer.
Switch the printer off and, after 30 seconds, on again. If the fault repeatedly occurs, please con-
tact our technical service.
Easy Plug errors
Errors in the Easy Plug code can be detected much easier with firmware version x.33 or higher.
This requires the following setting:
Printer Language > EasyPlug Setting > EasyPlug errors
= „Strict handling“
The Easy Plug command, which caused the error, is displayed after approx. 2 seconds in the lower
display line. The displayed text is up to 30 characters long and is scrolled automatically.
If a single character caused the error, this character is marked with „>> <<„ in the display text, to
facilitate the detection.
By pressing the cut button, the display can be toggled between error message and Easy Plug com-
mand text.
Unspecific errors
Some errors can have more than one cause. To be able to find the specific reason for such an error,
it is important that it can be reproduced.
Send the following items of information as complete as possible to the manufacturer – preferably
as files:
• Layout and/or printjob, which makes the status message appear
• Parameter configuration of the printer, when the error occurs
• Log file of the printjob until the error occurs
Use parameter
Tools > Diagnostic > Store Parameters
, to save the current parameter configuration.
Use parameter
Tools > Diagnostic > EasyPlug Monitor
, to send the received Easy Plug data to a serial
interface. Alternatively, with some printer types, log files of the printjob can be saved on memory
card (
Tools > Diagnostic > EasyPl. file log
).
Our Technical Support will try hard to find a solution by reproducing the situation which caused the
error.
Not listed status reports
Some status reports are not shown in the list of status reports. They provide developers of the print-
er firmware and trained service personnel with information about special conditions, particularly
with regards to the printer firmware.
If your printer displays status reports which are not included in the following list, please refer to the
authorised service office. Make a note of the status number and the circumstances in which the
message occurred.
Содержание XLP 504
Страница 1: ...Edition 9 5 2018 Translation of original version SERVICE MANUAL XLP 504 XLP 506 Label printer ...
Страница 2: ......
Страница 218: ...Service manual XLP 504 XLP 506 05 2018 04 218 Malfunctions System Memory Font downl area System Memory Free store size ...
Страница 238: ...Service manual XLP 504 XLP 506 05 2018 06 238 Appendix WIRING DIAGRAMS See next pages ...
Страница 248: ...Novexx Solutions GmbH Ohmstraße 3 85386 Eching Germany 49 8165 925 0 www novexx com ...