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15

Troubleshooting

This chapter provides information to help you diagnose and solve problems you might experience with your router. If
you do not find the solution here, check the NETGEAR support site at

http://support.netgear.com

for product and contact

information.

The chapter contains the following sections:

•

•

Troubleshoot With the LEDs

•

Cannot Log In to the Router

on page 175

•

Cannot Access the Internet

on page 175

•

Changes Not Saved

•

WiFi Connectivity

•

Troubleshoot Your Network Using the Ping Utility

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Содержание Nighthawk X8 5

Страница 1: ...Nighthawk X8 AC5300 Tri Band WiFi Router User Manual Model R8500 January 2016 202 11555 04 350 E Plumeria Drive San Jose CA 95134 USA...

Страница 2: ...s Conformity For regulatory compliance information visit http kb netgear com app answers detail a_id 11621 Compliance For regulatory compliance information visit netgear com about regulatory See the r...

Страница 3: ...21 Chapter 3 Specify Your Internet Settings Use the Internet Setup Wizard 23 Manually Set Up the Internet Connection 23 Specify an Internet Connection Without a Login 24 Specify an Internet Connectio...

Страница 4: ...et Up Ethernet Port Aggregation 66 View Ethernet Port Aggregation Status 66 Change the LAN TCP IP Settings 67 Change the Router s Device Name 69 Specify the IP Addresses That the Router Assigns 69 Dis...

Страница 5: ...nternet Traffictraffic metering 110 Manage the Router Configuration File 112 Back Up Settings 112 Erase the Current Configuration Settings 113 Restore Configuration Settings 113 Set Up Remote Manageme...

Страница 6: ...the Remote app 142 Play Media From a USB Device on TiVo 144 Set Up the Router to Work With TiVo 144 Play Videos on TiVo 145 Play Music or View Photos on TiVo 145 Chapter 12 Share a USB Printer Install...

Страница 7: ...oubleshooting Quick Tips 173 Sequence to Restart Your Network 173 Check Ethernet Cable Connections 173 Network Settings 173 WiFi Settings 173 Troubleshoot With the LEDs 173 Standard LED Behavior When...

Страница 8: ...bit ports to double your wired speeds to network attached storage Quad Stream with MU MIMO support allows you to enjoy simultaneous streaming to your devices for faster speeds than traditional WiFi Th...

Страница 9: ...power adapter and a yellow Ethernet cable Figure 1 Package contents Front View The status LEDs are located on the top of the router Buttons are on the front and the USB ports are on the right panel F...

Страница 10: ...Ethernet cable connection to the modem Blinking white The port is sending or receiving traffic Off No Ethernet cable is connected between the router and the modem Internet Solid white The 2 4 GHz WiFi...

Страница 11: ...onnected to this Ethernet port Ethernet ports 1 6 Table 2 Front panel button descriptions Description Button Pressing this button changes the LED mode Mode one All LEDs stay on and blink Mode two All...

Страница 12: ...The router lets you access your network anywhere within the operating range of your WiFi network However the operating distance or range of your WiFi connection can vary significantly depending on th...

Страница 13: ...n minimizing the number walls and ceilings between the router and your other devices Place the router away from electrical devices such as these Ceiling fans Home security systems Microwaves Computers...

Страница 14: ...ost in signal from the client to the router does not provide you with the full benefit Mobile devices continue to get smaller while adding more features and reducing power consumption to extend batter...

Страница 15: ...antennas include a built in receiver low noise amplifier LNA for high speed WiFi connections and excellent range Both the 2 4 GHz and the 5 GHz low band WiFi Channels 36 48 and 52 64 use the active an...

Страница 16: ...This chapter explains the ways you can connect and how to access the router and log in The chapter contains the following sections Connect to the Network on page 17 Types of Logins on page 18 Use a We...

Страница 17: ...the Ethernet cable Ethernet port 3 on the router To get the fastest performance with port aggregation for wired connections use Ethernet port 3 for the first computer and use Ethernet port 4 5 or 6 f...

Страница 18: ...rd MAC address and serial number Figure 5 Product label Types of Logins Separate types of logins serve different purposes It is important that you understand the difference so that you know which logi...

Страница 19: ...rnet connection is working you no longer need to launch the ISP login program on your computer to access the Internet When you start an Internet application your router automatically logs you in NETGE...

Страница 20: ...AR technical support When the router connects to the Internet you are prompted to download and install the free NETGEAR Desktop genie app and the free ReadySHARE Vault app Log In to the Router When yo...

Страница 21: ...you selected Access the Router With NETGEAR genie Apps The genie app is the easy dashboard for managing monitoring and repairing your home network The genie app can help you with the following Automa...

Страница 22: ...Internet connection when you first access the router with a web browser You can also customize or specify your Internet settings This chapter contains the following sections Use the Internet Setup Wi...

Страница 23: ...d password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup Wizard 5 Select the Yes radio button If you select the No radio button you are taken to the Internet Setup page see M...

Страница 24: ...utton selected 6 If your Internet connection requires an account name or host name type it in the Account Name If Required field 7 If your Internet connection requires a domain name type it in the Dom...

Страница 25: ...that you want to use 11 Click the Apply button Your settings are saved 12 Click the Test button to test your Internet connection If the NETGEAR website does not display within one minute see Cannot Ac...

Страница 26: ...tton Get Dynamically from ISP Your ISP uses DHCP to assign your IP address Your ISP automatically assigns these addresses Use Static IP Address Enter the IP address IP subnet mask and the gateway IP a...

Страница 27: ...Select ADVANCED Advanced Setup IPv6 The Basic Settings page displays 5 From the Internet Connection Type menu select the IPv6 connection type If your ISP did not provide details select IPv6 Tunnel If...

Страница 28: ...xadecimal quartets More than four hexadecimal characters in a quartet More than two colons in a row Use Auto Config for an IPv6 Internet Connection To set up an IPv6 Internet connection through autoco...

Страница 29: ...e 7 Optional In the DHCP Domain Name If Required field enter a domain name You can type the domain name of your IPv6 ISP Do not enter the domain name for the IPv4 ISP here For example if your ISP s ma...

Страница 30: ...detects the information in the following fields Connection Type This field indicates the connection type that is detected Router s IPv6 Address on WAN This field shows the IPv6 address that is acquir...

Страница 31: ...on Your settings are saved Set Up an IPv6 6to4 Tunnel Internet Connection The remote relay router is the router to which your router creates a 6to4 tunnel Make sure that the IPv4 Internet connection i...

Страница 32: ...Enter the static IPv4 address of the remote relay router Your IPv6 ISP usually provides this address 7 Select an IP Address Assignment radio button Use DHCP Server This method passes more information...

Страница 33: ...Pv6 address that is acquired for the router s WAN or Internet interface The number after the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no a...

Страница 34: ...on your home network the LAN 9 Optional Select the Use This Interface ID check box and specify the interface ID to be used for the IPv6 address of the router s LAN interface If you do not specify an...

Страница 35: ...for the IPv4 Internet connection on the Internet Setup page See Manually Set Up the Internet Connection on page 23 Note 7 Select an IP Address Assignment radio button Use DHCP Server This method pass...

Страница 36: ...ome page displays 4 Select ADVANCED Advanced Setup IPv6 The IPv6 page displays 5 From the Internet Connection Type menu select Pass Through The page adjusts but no additional fields display 6 Click th...

Страница 37: ...il address For example if your main mail account is JerAB ISP com you would type JerAB in this field Some ISPs like Mindspring Earthlink and T DSL require that you use your full email address when you...

Страница 38: ...n the service provider s network This mapping allows for automatic determination of IPv4 tunnel endpoints from IPv6 prefixes allowing stateless operation of 6rd With a 6rd tunnel configuration the rou...

Страница 39: ...re sure that it is necessary for your ISP connection For more information about changing the MTU size see Change the MTU Size on page 40 6 Select an IPv6 Domain Name Server DNS Address radio button Ge...

Страница 40: ...nd the technical support of either the ISP or NETGEAR recommends changing the MTU setting These web based applications might require an MTU change A secure website that does not open or displays only...

Страница 41: ...nd applications Table 3 Common MTU sizes Application MTU The largest Ethernet packet size This setting is typical for connections that do not use PPPoE or VPN and is the default value for NETGEAR rout...

Страница 42: ...ernet This chapter includes the following sections Set Up Parental Controls on page 43 Allow or Block Access to Your Network on page 44 Use Keywords to Block Internet Sites on page 46 Manage Network A...

Страница 43: ...se sensitive The BASIC Home page displays 4 Select Parental Controls The Live Parental Controls website opens 5 Click the button for the app or version that you want to download and use 6 Follow the o...

Страница 44: ...ntrols you can change the web filtering level for each device on the network through the network map page of the genie app Allow or Block Access to Your Network You can use access control to block or...

Страница 45: ...ur network you must enter its MAC address for an Ethernet connection and its MAC address for a WiFi connection in the allowed list The access rule does not affect previously blocked or allowed devices...

Страница 46: ...ys 4 Select ADVANCED Security Block Sites 5 Select a keyword blocking option Per Schedule Turn on keyword blocking according to a schedule that you set See Schedule When to Block Internet Sites and Se...

Страница 47: ...www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home...

Страница 48: ...ut which port numbers the service or application uses you can contact the publisher of the application ask user groups or newsgroups or search on the Internet 9 Select a filtering option Only This IP...

Страница 49: ...you exempt must be assigned a fixed IP address You can use the reserved IP address feature to specify the IP address See Manage Reserved LAN IP Addresses on page 71 To specify a trusted computer 1 Lau...

Страница 50: ...ttp www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC H...

Страница 51: ...ecify what you want the router to block see Use Keywords to Block Internet Sites on page 46 and Block Services From the Internet on page 47 To schedule blocking 1 Launch a web browser from a computer...

Страница 52: ...that observes daylight saving time select the Automatically adjust for daylight savings time check box 8 Click the Apply button Your settings are saved Set Up Security Event Email Notifications The r...

Страница 53: ...to which logs and alerts are to be sent This email address is also used for the From address If this field is blank log and alert messages are not sent 8 If your outgoing email server requires authen...

Страница 54: ...ck the Apply button Your settings are saved Logs are sent automatically according to the schedule that you set If the log fills before the specified time it is sent After the log is sent it is cleared...

Страница 55: ...explains how the router manages WiFi connections for its WiFi bands and how you can control the relevant router settings The chapter contains the following sections Tri Band WiFi on page 56 Smart Conn...

Страница 56: ...ter shares the bandwidth across these two devices This is particularly unfair for the faster 802 11ac devices or three stream 3x3 802 11n devices because their speeds are reduced to the speed of the s...

Страница 57: ...network This increases the available WiFi bandwidth which can be compared to widening the road In addition to widening the road using two 5 GHz bands means that the router has dedicated 5 GHz bands Th...

Страница 58: ...WiFi bands are utilized Load balancing prevents overloading a single 5 GHz band and ensures that both the WiFi bands are utilized and device connections are spread across the two bands For example if...

Страница 59: ...ws or Mac iTunes app from a storage device that is connected to the router You can also use the Apple Remote app from an iPhone or iPad to play music on any AirPlay devices such as Apple TV or AirPlay...

Страница 60: ...means better WiFi range and performance for your WiFi devices The router uses explicit and implicit beamforming to improve WiFi performance Explicit beamforming requires the client to support beamfor...

Страница 61: ...The BASIC Home page displays 4 Select ADVANCED Advanced Setup Wireless Settings The Wireless Settings page displays 5 Scroll down below the WPS Settings section and select or clear the Enable Implici...

Страница 62: ...n page 67 Change the Router s Device Name on page 69 Specify the IP Addresses That the Router Assigns on page 69 Disable the DHCP Server Feature in the Router on page 71 Manage Reserved LAN IP Address...

Страница 63: ...hange the following settings Disable Port Scan and DoS Protection DoS protection protects your LAN against denial of service attacks such as Syn flood Smurf Attack Ping of Death and many others Select...

Страница 64: ...one local computer can run the application correctly if the IP address for that computer is entered as the default DMZ server WARNING DMZ servers pose a security risk A computer designated as the defa...

Страница 65: ...able the device that supports Ethernet port aggregation to the router To get the fastest performance with port aggregation for wired connections use Ethernet port 3 for the first computer and use Ethe...

Страница 66: ...port aggregation on your device see the documentation that came with your device For information about viewing the status of the Ethernet port aggregation see View Ethernet Port Aggregation Status on...

Страница 67: ...different IP addressing scheme you can change these settings You might want to change these settings if you need a specific IP subnet that one or more devices on the network use or if you use competi...

Страница 68: ...rection Both The router broadcasts its routing table periodically and incorporates information that it receives Out Only The router broadcasts its routing table periodically In Only The router incorpo...

Страница 69: ...displays 5 In the Device Name field type a new name 6 Click the Apply button Your settings are saved Specify the IP Addresses That the Router Assigns By default the router acts as a Dynamic Host Confi...

Страница 70: ...ss field type the lowest number in the range This IP address must be in the same subnet as the router b In the Ending IP Address field type the number at the end of the range of IP addresses This IP a...

Страница 71: ...up The LAN Setup page displays 5 Clear the Use Router as DHCP Server check box 6 Click the Apply button Your settings are saved 7 Optional If this service is disabled and no other DHCP server is on yo...

Страница 72: ...he reserved address is not assigned until the next time the computer contacts the router s DHCP server Reboot the computer or access its IP configuration and force a DHCP release and renew Edit a Rese...

Страница 73: ...ltiple routers or multiple IP subnets on your network As an example of when a static route is needed consider the following case Your main Internet access is through a cable modem to an ISP Your home...

Страница 74: ...ected only as a precautionary security measure in case RIP is activated Set Up a Static Route To set up a static route 1 Launch a web browser from a computer or WiFi device that is connected to the ne...

Страница 75: ...2 or 3 works but if this is a direct connection set it to 1 13 Click the Apply button The static route is added Edit a Static Route To edit a static route 1 Launch a web browser from a computer or WiF...

Страница 76: ...ider ISP requires for the device to connect to the ISP s network directly you can enable the bridge between the device and the router s Internet port or add new VLAN tag groups to the bridge If your I...

Страница 77: ...red Ports check box or a Wireless check box If your device is connected to an Ethernet port on the router select the Wired Ports check box that corresponds to the Ethernet port on the router to which...

Страница 78: ...t from being processed through the router s network address translation NAT service You can add VLAN tag groups to a bridge and assign VLAN IDs and priority values to each VLAN tag group To add a VLAN...

Страница 79: ...port If your device is connected to an Ethernet port on the router select the LAN port check box that corresponds to the Ethernet port on the router to which the device is connected If your device is...

Страница 80: ...setup method Push button Click the WPS button on this page PIN Number The page adjusts Enter the client security PIN and click the Next button 7 Within two minutes go to the client device and use its...

Страница 81: ...router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select Wireless You can specify the s...

Страница 82: ...e following Is your computer or WiFi device connected to another WiFi network in your area Some WiFi devices automatically connect to the first open network without WiFi security that they discover Is...

Страница 83: ...Mbps By default the router is set to operate at up to 600 Mbps in the 2 4 GHz WiFi band and up to 1733 Mbps in the 5 GHz WiFi band You can select slower settings To change the WiFi Mbps settings 1 La...

Страница 84: ...e Apply button Your settings are saved Set Up a Guest WiFi Network Guest networks allow visitors at your home to use the Internet without using your WiFi security key You can add a guest network for t...

Страница 85: ...twork name SSID makes it easier to find your network and connect to it If you clear this check box that creates a hidden network 7 Give the guest network a name The guest network name is case sensitiv...

Страница 86: ...n To turn the WiFi radios off and on with the WIFI button Press the WIFI button on the front of the router for two seconds If you turned off the WiFi radios the 2 4 GHz 5 GHz 1 and 5 GHz 2 LEDs turn o...

Страница 87: ...ht Set Up a WiFi Schedule You can turn off the WiFi signal from your router at times when you do not need a WiFi connection For example you might turn it off for the weekend if you leave town To set u...

Страница 88: ...ff wireless signal by schedule check box to activate the schedule 9 Click the Apply button Your settings are saved Specify WPS Settings Wi Fi Protected Setup WPS lets you join the WiFi network without...

Страница 89: ...ion by selecting the Enable Router s PIN check box 6 Optional Select or clear the Keep Existing Wireless Settings check box By default the Keep Existing Wireless Settings check box is selected We reco...

Страница 90: ...o this router while this router is in AP mode Enable fixed IP settings on this device not recommended Use this setting if you want to manually assign a specific IP address to this router while it is i...

Страница 91: ...e 12 Router in bridge mode Installing your router as a bridge offers the following benefits You can take advantage of gigabit WiFi speeds on current devices Use gigabit WiFi for applications like vide...

Страница 92: ...e that is connected to the network of the router that will run in bridge mode 3 Enter http www routerlogin net A login window opens 4 Enter the router user name and password The user name is admin The...

Страница 93: ...d that you use to connect with WiFi to the other router 9 Click the Apply button The settings for the other router are saved and the Wireless Settings page displays 10 Click the Apply button on the Wi...

Страница 94: ...streaming and VoIP communication By default the router uses Wi Fi Multimedia Quality of Service WMM QoS This chapter contains the following sections Use Dynamic QoS to Optimize Internet Traffic Manag...

Страница 95: ...h Figure 13 Dynamic QoS optimizes Internet traffic by prioritizing competing demands Enable Dynamic QoS Because not everyone uses Dynamic QoS it is disabled by default To enable Dynamic QoS 1 Launch a...

Страница 96: ...ays on the bottom of the page to view bandwidth utilization Clicking the link displays the Attached Devices page For more information see View Devices Currently on the Network on page 109 Enable or Di...

Страница 97: ...dates this database when you enable Dynamic QoS but if you turned off the automatic update feature you can manually update the database To manually update the Dynamic QoS database 1 Launch a web brows...

Страница 98: ...c QoS see Enable Dynamic QoS on page 95 6 Select the Help improve the Dynamic QoS feature by sharing analytics with NETGEAR check box A pop up window displays detailed information about sharing analyt...

Страница 99: ...n routers The number of hops can range from 1 to 255 The default value for the advertisement time to live is 4 hops which should be fine for most home networks If you notice that some devices are not...

Страница 100: ...ssword is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup QoS Setup The Quality of Service page displays 5 Click the WMM tab 6 Clear the Ena...

Страница 101: ...re on page 102 Change the admin Password on page 102 Set Up Password Recovery on page 103 Recover the admin Password on page 104 View Router Status on page 105 View Devices Currently on the Network on...

Страница 102: ...Update The Router Update page displays 5 Click the Check button The router finds new firmware information if any is available and displays a message asking if you want to download and install it 6 Cl...

Страница 103: ...ord The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Set Password 5 Type the old password and type the new password twice 6 To be able to rec...

Страница 104: ...to them 7 Click the Apply button Your settings are saved Recover the admin Password To recover your password 1 In the address field of your browser enter http www routerlogin net A login window opens...

Страница 105: ...to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are c...

Страница 106: ...k the Show Statistics button The following information displays System Up Time The time elapsed since the router was last restarted Port The statistics for the WAN Internet and LAN Ethernet ports For...

Страница 107: ...ing entirely click the Stop button Check the Internet Connection Status To check the Internet connection status 1 Launch a web browser from a computer or WiFi device that is connected to the network 2...

Страница 108: ...that provides translation of network names to IP addresses Lease Obtained The date and time when the lease was obtained Lease Expires The date and time that the lease expires 6 To return the status o...

Страница 109: ...g entry Target address The name or IP address of the website or news group visited or to which access was attempted Date and time The date and time the log entry was recorded 5 To customize the logs s...

Страница 110: ...ge because the router assigns an IP address to each device when it joins the network The unique MAC address for each device does not change 5 To update this page click the Refresh button Monitor Inter...

Страница 111: ...s for extra data volume when you make a new connection enter the extra data volume in MB in the Round up data volume for each connection by field 8 In the Traffic Counter section set the traffic count...

Страница 112: ...Settings To back up the router s configuration settings 1 Launch a web browser from a computer or WiFi device that is connected to the network 2 Enter http www routerlogin net A login window opens 3...

Страница 113: ...5 Click the Erase button The factory default settings are restored The user name is admin the password is password and the LAN IP address is 192 168 1 1 DHCP is enabled Restore Configuration Settings...

Страница 114: ...al password contains no dictionary words from any language and contains uppercase and lowercase letters numbers and symbols It can be up to 30 characters See Change the admin Password on page 102 Note...

Страница 115: ...llow access from a range of IP addresses on the Internet Enter a beginning IP address and an ending IP address to define the allowed range Everyone Allow access from any IP address on the Internet 7 S...

Страница 116: ...TGEAR com genie 2 Follow the onscreen instructions to install the app on your smartphone tablet or computer 3 Launch the genie app The genie app dashboard displays Remotely Access Your Router Using th...

Страница 117: ...ing sections USB Device Requirements on page 118 Connect a USB Device to the Router on page 118 Access a USB Storage Device That Is Connected to the Router From a Mac on page 120 Access a USB Storage...

Страница 118: ...uch USB devices do not work with the router The router supports the following file system types for full read write access FAT16 FAT32 NTFS NTFS with compression format enabled Ext2 Ext3 Ext4 HFS HFS...

Страница 119: ...he storage device to the router s port it might take up to two minutes before it is ready for sharing By default the device is available to all computers on your local area network LAN 2 Select Start...

Страница 120: ...uses a power supply you must use it when you connect the device to the router When you connect the storage device to the router s port it might take up to two minutes before it is ready for sharing By...

Страница 121: ...om your Mac with a wired or WiFi connection to your router Set Up a USB Hard Drive on a Mac NETGEAR recommends that you use a new USB HDD or format your old USB HDD to do the Time Machine backup for t...

Страница 122: ...the Power Adapter tab d Select the Wake for Wi Fi network access check box e Click the back arrow to save the changes and exit the screen 5 Modify your security settings a From the System Preferences...

Страница 123: ...and click the Connect button 6 When prompted select the Registered User radio button 7 Enter admin for the name and password for the password and click the Connect button A list of USB devices connect...

Страница 124: ...ge Advanced Settings page displays 5 Select the FTP check box 6 Click the Apply button Your settings are saved View or Change Network Folders on a USB Storage Device You can view or change the network...

Страница 125: ...hare for the root folder exists Click the link to change this setting Read Access and Write Access Show the permissions and access controls on the network folder All no password the default allows all...

Страница 126: ...ve The BASIC Home page displays 4 Select ADVANCED USB Functions ReadySHARE Storage 5 Select a device 6 Click the Create Network Folder button The Add Folder window opens If this window does not open y...

Страница 127: ...ord are case sensitive The BASIC Home page displays 4 Select ADVANCED USB Functions ReadySHARE Storage 5 Click the Edit button The Edit Network Folder window opens 6 Change the settings in the fields...

Страница 128: ...link The Sign In page displays 4 Click the Create Account link 5 Complete the fields to set up your account and click the Create button You are now ready to register your router with your ReadyCLOUD...

Страница 129: ...ed to the network 4 Enter http www routerlogin net A login window opens 5 Enter the router user name and password The user name is admin The default password is password The user name and password are...

Страница 130: ...nnected to the router Safely Remove a USB Device Before you physically disconnect a USB device from the router USB port log in to the router and take the drive offline To remove a USB disk drive safel...

Страница 131: ...This takes the device offline 6 Physically disconnect the USB device Share USB Storage Devices Attached to the Router 131 Nighthawk X8 AC5300 Tri Band WiFi Router...

Страница 132: ...pter includes the following sections Your Personal FTP Server on page 133 Set Up Your Personal FTP Server on page 137 Use Dynamic DNS to Access USB Storage Devices Through the Internet on page 132 Acc...

Страница 133: ...not be secure You can use DDNS with a VPN tunnel for a secure connection Note Set Up FTP Access Through the Internet To set up FTP access 1 Launch a web browser from a computer or WiFi device that is...

Страница 134: ...network To use this account you must set up the router to use Dynamic DNS Then the router notifies the Dynamic DNS service provider whenever its IP address changes When you access your Dynamic DNS acc...

Страница 135: ...sword 6 32 characters field type the password for your account 11 Click the Register button 12 Follow the onscreen instructions to register for your NETGEAR Dynamic DNS service Specify a DNS Account T...

Страница 136: ...ur account 9 For a No IP or Dyn account in the User Name field type the user name for your account 10 For a NETGEAR account at No IP in the Email field type the email address for your account 11 In th...

Страница 137: ...ersonal FTP Server To set up your personal account and use FTP 1 Get your NETGEAR Dynamic DNS domain name See Dynamic DNS on page 134 2 Make sure that your Internet connection is working Your router m...

Страница 138: ...ynamic DNS type the DNS name To use a Dynamic DNS account you must enter the account information on the Dynamic DNS page See Dynamic DNS on page 134 To connect without Dynamic DNS type the router s In...

Страница 139: ...You can set up the router to play music from iTunes Server and media from TiVo This chapter contains the following sections Specify ReadyDLNA Media Server Settings on page 140 Play Music From a USB St...

Страница 140: ...e displays 5 Select the Media Server tab The Media Server Settings page displays 6 Specify the settings Enable DLNA Media Server Select this check box to enable this device to act as a media server En...

Страница 141: ...t it You must use the power supply when you connect the USB storage device to the router When you connect the USB storage device to the router s USB port it might take up to two minutes before it is r...

Страница 142: ...unes Set Up the Router s iTunes Server With the Remote app You can play music from a USB device that is connected to your router on your iPhone or iPad using the Apple Remote app To set up the router...

Страница 143: ...e that is connected to your router s network b Enter http www routerlogin net A login window opens c Enter the router user name and password The user name is admin The default password is password The...

Страница 144: ...ed to your router The TiVo must be on the same network as the router This feature supports the following file formats Video See and play mpeg1 and mpeg2 files Music See and play MP3 files Pictures Vie...

Страница 145: ...Your settings are saved Play Videos on TiVo To play videos 1 On the TiVo select TiVo Central My Shows 2 Go to the bottom of the list and select the R8500 Play Music or View Photos on TiVo To play musi...

Страница 146: ...RE Printer User Manual which is available at http downloadcenter netgear com This chapter contains the following sections Install the Printer Driver and Cable the Printer on page 147 Download the Read...

Страница 147: ...B port Download the ReadySHARE Printer Utility The utility works on Windows and Mac computers To download the utility 1 Visit NETGEAR com readyshare 2 Click the PRINT Learn how you can print wirelessl...

Страница 148: ...utility 1 If necessary unzip the ReadySHARE Printer utility setup file 2 Double click the ReadySHARE Printer utility setup file that you downloaded 3 Follow the wizard instructions to install the NETG...

Страница 149: ...displays 2 Select a printer and click the Connect button The printer status changes to Manually connected by Mycomputer Now only the computer you are using can use this printer 3 Use the print feature...

Страница 150: ...the printer b On the other user s computer click the Accept button The printer is released from the connection and the status changes to Available The printer is released from the connection and the...

Страница 151: ...n you log in to Windows To turn off automatic NETGEAR USB Control Center startup 1 Click the NETGEAR USB Control Center icon The NETGEAR USB Control Center page displays 2 Select Tools Configuration T...

Страница 152: ...2 Select Tools Configuration The NETGEAR USB Control Center page displays 3 In the Timeout field type the number of minutes The time out is the number of minutes that a computer holds its connection...

Страница 153: ...s how to set up and use VPN access The chapter includes the following sections Set Up a VPN Connection on page 154 Specify VPN Service in the Router on page 154 Install OpenVPN Software on Your Comput...

Страница 154: ...use a DDNS service register for an account with a host name sometimes called a domain name You use the host name to access your network The router supports these accounts NETGEAR No IP and Dyn If you...

Страница 155: ...To change the port scroll down to the Service Port field and type the port number that you want to use 8 Click the Apply button Your settings are saved VPN is enabled in the router but you must insta...

Страница 156: ...the openVPN install xxx exe file 5 Click the Next button 6 Read the License Agreement and click the I Agree button 7 Leave the check boxes selected as shown and click the Next button Use VPN to Access...

Страница 157: ...ndows 64 bit system the VPN client is installed at C Program files OpenVPN config by default 12 For a client device with Windows modify the VPN interface name to NETGEAR VPN a In Windows select Contro...

Страница 158: ...emes are 192 x x x 172 x x x and 10 x x x If you experience a conflict change the IP scheme either for your home network or for the network with the client VPN computer For information about changing...

Страница 159: ...e R8500 icon Use VPN to Access Your Internet Service at Home When you re away from home and you access the Internet you usually use a local Internet service provider For example at a coffee shop you m...

Страница 160: ...saved 8 Click the For Windows or For Non Windows button and download the configuration files for your VPN clients 9 Unzip the configuration files and copy them to the folder where the VPN client is in...

Страница 161: ...nts 9 Unzip the configuration files and copy them to the folder where the VPN client is installed on your device For a client device with Windows 64 bit system the VPN client is installed at C Program...

Страница 162: ...port forwarding and port triggering to set up rules for Internet traffic You need networking knowledge to set up these features This chapter includes the following sections Set Up Port Forwarding to a...

Страница 163: ...address of the computer on your network that will provide the service You can usually find this information by contacting the publisher of the application or user groups or news groups The server com...

Страница 164: ...find this information by contacting the publisher of the application or user groups or news groups 2 Launch a web browser from a computer or wireless device that is connected to the network 3 Enter ht...

Страница 165: ...the IP addressor select the radio button for an attached device listed in the table 13 Click the Apply button The service is now in the list on the Port Forwarding Port Triggering page Edit a Port For...

Страница 166: ...ogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displa...

Страница 167: ...ation port number 80 which is the standard port number for a web server process 2 Your router receives the message and finds your port forwarding rule for incoming port 80 traffic 3 The router changes...

Страница 168: ...ith Universal Plug and Play on page 98 Note Add a Port Triggering Service To add a port triggering service 1 Launch a web browser from a computer or WiFi device that is connected to the network 2 Ente...

Страница 169: ...pe Starting Port and Ending Port fields enter the inbound connection information 12 Click the Apply button The service is now in the Portmap Table You must enable port triggering before the router use...

Страница 170: ...puter connects to an IRC server at destination port 6667 The IRC server not only responds to your originating source port but also sends an identify message to your computer on port 113 Using port tri...

Страница 171: ...ssion the router restores the original address information replaced by NAT and sends this reply message to your computer 7 When your router receives the incoming message to destination port 113 it che...

Страница 172: ...support site at http support netgear com for product and contact information The chapter contains the following sections Quick Tips on page 173 Troubleshoot With the LEDs on page 173 Cannot Log In to...

Страница 173: ...plest way to do this is to configure each computer to obtain an IP address automatically using DHCP Some cable modem service providers require you to use the MAC address of the computer initially regi...

Страница 174: ...ED Stays Amber When the router is turned on the Power LED turns amber for up to two minutes and then turns white If the LED does not turn white this indicates a problem with the router If the Power LE...

Страница 175: ...ss is in the range of 192 168 1 2 to 192 168 1 254 If your computer s IP address is shown as 169 254 x x recent versions of Windows and Mac OS generate and assign an IP address if the computer cannot...

Страница 176: ...P requires a login the login name and password might be set incorrectly Your ISP might check for your computer s host name Assign the computer host name of your ISP account as the account name on the...

Страница 177: ...sses of one or two DNS servers for your use If you entered a DNS address during the router s configuration restart your computer Alternatively you can configure your computer manually with a DNS addre...

Страница 178: ...cache WiFi Connectivity If you are experiencing trouble connecting to a router WiFi network try to isolate the problem Does the computer or WiFi capable device that you are using find your WiFi networ...

Страница 179: ...data If the path is working you see this message Reply from IP address bytes 32 time NN ms TTL xxx If the path is not working you see this message Request timed out If the path is not functioning corr...

Страница 180: ...Panel Verify that the IP address of the router is listed as the default gateway Check to see that the network address of your computer the portion of the IP address specified by the subnet mask is di...

Страница 181: ...6 Supplemental Information This appendix includes technical information about your router The appendix covers the following topics Factory Settings on page 182 Technical Specifications on page 183 181...

Страница 182: ...ase sensitive Use default hardware address WAN MAC address Internet connection 1500 WAN MTU size AutoSensing Port speed 192 168 1 1 LAN IP Local network LAN 255 255 255 0 Subnet mask Enabled DHCP serv...

Страница 183: ...factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Technical Specifications Table 5 Router specifications Descriptio...

Страница 184: ...ach node typically 50 70 nodes Maximum computers per wireless network AC5300 WiFi 3 Up to 1 000 Mbps 2 4GHz 1024 QAM Up to 2 166 Mbps 5 GHz 11ac 1024 QAM Operating frequency range WPA2 PSK and WPA WPA...

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