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Troubleshooting

86

JNR1010v2 N150 Wireless Router

Changes Not Saved

If the router does not save the changes you make through the NETGEAR genie screens,
check the following:

•

When you enter configuration settings on a screen, always click the

Apply

button before

you move to another screen or tab, or your changes are lost.

•

Click the

Refresh

or

Reload

button in the web browser. The changes might have

occurred, but the old settings might be in the web browser’s cache.

Wireless Connectivity

If you are having trouble connecting wirelessly to the router, try to isolate the problem by
checking the following:

•

Does the wireless device or computer that you are using find your wireless network?

If not, check the WiFi LED on the front of the router. If it is not lit, you can press the

WiFI

On/Off

button on the front of the router to turn the router’s wireless radio back on.

If you disabled the router’s SSID broadcast, your wireless network is hidden and does not
display in your wireless client’s scanning list. By default, SSID broadcast is enabled.

•

Does your wireless device support the security that you are using for your wireless
network (WEP, WPA, or WPA2)?

•

If you want to view the wireless settings, select

BASIC > Wireless Settings

. For more

information, see

Basic Wireless Settings

on page

28.

If your wireless device finds your network, but the signal strength is weak, check these
conditions:

•

Is your router too far from your computer, or too close? Place your computer near the
router, but at least 6 feet (2 meters) away, and see whether the signal strength improves.

•

Is your wireless signal blocked by objects between the router and your computer?

Troubleshoot Your Network Using the Ping Utility

Most network devices and routers contain a ping utility that sends an echo request packet to
the designated device. The device then responds with an echo reply. You can troubleshoot a
network by using the ping utility on your computer or workstation.

Test the LAN Path to Your Router

You can ping the router from your computer to verify that the LAN path to your router is set up
correctly.

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Содержание JNR1010v2

Страница 1: ...350 East Plumeria Drive San Jose CA 95134 USA January 2014 202 11340 02 JNR1010v2 N150 Wireless Router User Manual ...

Страница 2: ...sit http support netgear com Phone US Canada only 1 888 NETGEAR Phone Other Countries Check the list of phone numbers at http support netgear com general contact default aspx Compliance For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power supply Trademarks NETGEAR the NETGEAR logo and Connect with Innov...

Страница 3: ... Security Settings 16 Types of Logins and Access 16 NETGEAR genie Setup 17 Log In to Your Router After Installation 18 Upgrade Router Firmware 18 BASIC Home Screen 19 Change the Password 20 Password Recovery 21 Add Wireless Devices or Computers to Your Network 23 Manual Method 23 Wi Fi Protected Setup Method 23 Chapter 3 genie BASIC Settings Internet Setup 25 Basic Wireless Settings 28 Security Op...

Страница 4: ...0 Set Up the WPS Settings 61 Wireless Distribution System 62 Set Up the Base Station 63 Set Up a Repeater 64 Static Routes 66 Universal Plug and Play 68 Chapter 7 Monitoring Router Status and Usage Information Screen 72 Router Information Pane 73 Internet Port Pane 73 Statistics 74 Connection Status 75 Wireless Settings Pane 77 Guest Network Pane 77 Chapter 8 Troubleshooting Quick Tips 80 Sequence...

Страница 5: ...nternet Browsing 84 Troubleshoot a PPPoE Internet Connection 85 Changes Not Saved 86 Wireless Connectivity 86 Troubleshoot Your Network Using the Ping Utility 86 Test the LAN Path to Your Router 86 Test the Path from Your Computer to a Remote Device 87 Appendix A Supplemental Information Factory Settings 90 Technical Specifications 91 ...

Страница 6: ...e Features Position Your Router Cable Your Router Verify the Cabling For more information about the topics covered in this manual visit the support website at http support netgear com Firmware updates with new features and bug fixes are made available from time to time at downloadcenter netgear com Some products can regularly check the site and download new firmware or you can check for and downlo...

Страница 7: ...Power adapter Figure 1 Package contents Your box contains the following items JNR1010v2 N150 Wireless Router AC power adapter plug varies by region Installation guide Hardware Features Before you cable your router take a moment to become familiar with the label and the front and back panels Pay particular attention to the LEDs on the front panel ...

Страница 8: ...Hardware Setup 8 JNR1010v2 N150 Wireless Router Front Panel The router front panel has the following status LEDs Ethernet ports 1 4 LEDs WiFi LED Internet LED Power LED Figure 2 Front panel ...

Страница 9: ...P address was received the router is ready to transmit data Off No Ethernet cable is connected between the router and the modem WiFi Solid green The wireless radio is operating Off The wireless radio is off Ethernet ports 1 4 Solid green The Ethernet port has detected a 100 Mbps link with an attached device Off The Ethernet port has not detected a link with an attached device Hardware Setup 9 JNR1...

Страница 10: ...Figure 3 Back panel Table 2 Back panel port button and connector descriptions Port or Connector Description Ethernet ports Four local area networks LAN 10 100 Mbps Ethernet ports for connecting the router to your local computers Internet port Ethernet port for connecting the router to a cable broadband modem or DSL broadband modem The Internet port is also referred to as the WAN port ...

Страница 11: ...routers repeaters WiFi range extenders or any other device that emits a wireless signal for network access To position your router 1 Place your router near the center of the area where your computers and other devices operate and within line of sight to your wireless devices 2 Make sure that the router is within reach of an AC power outlet and near Ethernet cables for wired computers 3 Place the r...

Страница 12: ... 5 Place the router away from large metal surfaces large glass surfaces and insulated walls such as these Solid metal door Aluminum studs Fish tanks Mirrors Brick Concrete To prepare your router for installation 1 Carefully peel off the protective film covering your router 2 Place your router in a suitable area for installation near an AC power outlet and accessible to the Ethernet cables for your...

Страница 13: ... the cable or DSL broadband modem and provides detailed illustrations 1 Unplug and turn off the cable or DSL broadband modem 2 If your modem has a backup battery remove it 3 Locate the Ethernet cable 1 that connects your computer to the modem 2 1 1 2 4 Disconnect the cable from the modem 2 You connect it to the router later 5 Insert an Ethernet cable into your modem and into the router s Internet ...

Страница 14: ...u are ready to start your network It is important that you start your network in the correct sequence To start your network 1 Power on the modem 2 After the modem turns on connect the router s power adapter to an AC outlet and then to the AC power connector on the back of the router Verify the Cabling Verify that your router is cabled correctly and the cables are attached securely by checking the ...

Страница 15: ...scribed in the installation guide and in the previous chapter in this book This chapter contains the following sections Router Setup Preparation Types of Logins and Access NETGEAR genie Setup Log In to Your Router After Installation Upgrade Router Firmware BASIC Home Screen Change the Password Password Recovery Add Wireless Devices or Computers to Your Network ...

Страница 16: ...your computer to access the Internet When you start an Internet application your router automatically logs you in You might need the following information to set up your router The ISP configuration information for your DSL account ISP login name and password Fixed or static IP address settings special deployment by ISP this situation is rare Wireless Devices and Security Settings Make sure that t...

Страница 17: ...your browser to display the NETGEAR genie screen For more information see Log In to Your Router After Installation on page 18 4 Follow the onscreen instructions to complete the NETGEAR genie setup NETGEAR genie guides you through connecting the router to the Internet If the browser cannot display the web page do the following Make sure that the computer is connected to one of the four Ethernet por...

Страница 18: ...r name is admin The default password is password The user name and password are case sensitive Note The router user name and password are different from the user name and password for logging in to your Internet connection For more information see Types of Logins and Access on page 16 4 Click the OK button Upgrade Router Firmware When you set up your router and are connected to the Internet the ro...

Страница 19: ...re information about upgrading firmware manually see Manually Update the Router Firmware on page 53 BASIC Home Screen The router BASIC Home screen has a dashboard that lets you see the status of your Internet connection and network at a glance You can click any of the sections of the dashboard to view more detailed information The left column has the menus You can use the ADVANCED tab to access mo...

Страница 20: ...tab requires a solid understanding of networking concepts Help Support Visit the NETGEAR support site to get information help and product documentation These links work after you have an Internet connection Change the Password The default password that you use to log in to the router is admin NETGEAR recommends that you change this default password to a secure password Changing the default passwor...

Страница 21: ...utton Password Recovery NETGEAR recommends that you enable password recovery if you change the password for the router s user name of admin Then you have an easy way to recover the password when it is forgotten This recovery process is supported in Internet Explorer Firefox and Chrome browsers but not in the Safari browser To set up password recovery 1 Log in to the router For more information see...

Страница 22: ...password recovery is enabled you are prompted to enter the serial number of the router The serial number is on the product label 3 Enter the serial number of the router 4 Click the Continue button A screen displays requesting the answers to your security questions 5 Enter the saved answers to your security questions 6 Click the Continue button A screen displays your recovered password 7 Click the ...

Страница 23: ...r passphrase is on the product label on the router 4 Repeat Steps 1 3 to add other wireless devices Wi Fi Protected Setup Method Wi Fi Protected Setup WPS lets you connect to a secure WiFi network without typing its password Instead press a button or enter a PIN NETGEAR calls WPS Push N Connect During the connection process the client gets the security settings from the router so that every device...

Страница 24: ...Internet connection and network This chapter describes the features that are available from the genie BASIC Home screen This chapter contains the following sections Internet Setup Basic Wireless Settings Attached Devices Guest Network ...

Страница 25: ...ds that display in the Internet Setup screen depend on whether your Internet connection requires a login 3 Select the Yes or No radio button Yes Select the tunneling protocol and enter the login name and password for your ISP If you want to change the login time out enter a new value in minutes No Enter the account and domain names only if needed These fields display when no login is required Acco...

Страница 26: ...cept traffic only from the MAC address of that computer This feature allows your router to use your computer s MAC address this situation is also called spoofing or cloning Select one of the following radio buttons Use Default Address Use the default MAC address Use Computer MAC Address The router captures and uses the MAC address of the computer that you are now using to configure the router To c...

Страница 27: ...e DNS Servers If you know that your ISP does not automatically transmit DNS addresses to the router during login select this radio button and enter the IP address of your ISP primary DNS server If a secondary DNS server address is available enter it also Router MAC Address The Ethernet MAC address used by the router on the Internet port Some ISPs register the MAC address of the network interface c...

Страница 28: ...every device to protect and maximize your wireless security WARNING NETGEAR recommends that you do not change your preset security settings If you do decide to change your preset security settings make a note of the new settings and store it in a safe place where you can easily find it Note If you use a wireless computer to change the wireless network name SSID or other wireless security settings ...

Страница 29: ... value from 1 through 13 For products in the North America market only Channels 1 through 11 can be operated Do not change the channel unless you experience interference shown by lost connections or slow data transfers If this happens experiment with different channels to see which is the best The default setting is Auto which means that the router selects a channel automatically Note When you use...

Страница 30: ...d the passphrase also referred to as the wireless network password or network key The security that you select encrypts data transmissions and ensures that only trusted devices receive authorization to connect to your network For more information about changing the wireless security options and password see Security Options on page 31 Note The WEP option displays only if you select Up to 54 Mbps f...

Страница 31: ...i Fi Protected Access version 2 WPA2 data encryption provides strong data security with Advanced Encryption Standard AES encryption This is the preset wireless security that is enabled by default WPA2 provides the most reliable security This option supports speeds of up to 300 Mbps If not all clients in your network support WPA2 select WPA PSK WPA2 PSK mixed mode WPA PSK TKIP WPA2 PSK AES WPA PSK ...

Страница 32: ...hentication and data encryption mode that is superseded by WPA PSK and WPA2 PSK WEP supports speeds of up to 54 Mbps and does not function with WPS However if you set up a wireless distribution system see Wireless Distribution System on page 62 WEP is the only security that can be supported Note The WEP option displays only if you select Up to 54 Mbps from the Mode list To configure the WEP securi...

Страница 33: ...ncryption 128 bit Standard WEP encryption using 104 128 bit encryption This selection provides higher encryption security 7 Depending on the authentication type generate the key automatically or enter it manually If the authentication type is Automatic a In the Passphrase field enter a passphrase b Click the Generate button For 64 bit WEP four different WEP keys are generated For 128 bit WEP only ...

Страница 34: ... have joined the wireless network To view the devices that are connected to your networks 1 Log in to the router For more information see Log In to Your Router After Installation on page 18 2 Select BASIC Attached Devices A screen similar to the following displays The Wired Devices and Wireless Devices tables show the following information number The order in which the device joined the network IP...

Страница 35: ...You can set up to three different guest networks To set up a guest network 1 Log in to the router For more information see Log In to Your Router After Installation on page 18 2 Select BASIC Guest Network 3 The Guest Network Settings screen displays 4 Select a radio button next to the guest network profile that you want to set up 5 Enter a name for the guest network in the Name SSID field The guest...

Страница 36: ...t just Internet access This check box is selected by default Enable Wireless Isolation If this check box is selected wireless devices that join the network can use the Internet but cannot access each other or access Ethernet devices on the network By default this check box is cleared 7 Select a security option for the guest network The security options that are available for the wireless guest net...

Страница 37: ...e screen This chapter contains the following sections Setup Wizard WPS Wizard WAN Setup LAN Setup The following menu selections that you can access from the ADVANCED Home screen are described in separate chapters Administration For information see Chapter 5 Administration Advanced Setup For information see Chapter 6 Advanced Settings ...

Страница 38: ...er you have set up the router the genie installation process no longer launches automatically but you can launch the Setup Wizard manually To launch the Setup Wizard 1 Log in to the router For more information see Log In to Your Router After Installation on page 18 2 Select ADVANCED Setup Wizard The following screen displays 3 Select the Yes radio button and click the Next button ...

Страница 39: ...e the router myself radio button the Internet Setup screen displays For information about the Internet Setup screen see Internet Setup on page 25 The Setup Wizard searches your Internet connection for servers and protocols to determine your ISP configuration When the Setup Wizard is successful the following screen displays ...

Страница 40: ...uter or other wireless device to your network On the client you must either press its WPS button or locate its WPS PIN To use the WPS Wizard 1 Log in to the router For more information see Log In to Your Router After Installation on page 18 2 Select ADVANCED WPS Wizard The following screen displays 3 Click the Next button ...

Страница 41: ...n method do the following a Either click the WPS radio button on this screen or press the WPS button that is on the front panel of the router see Front Panel on page 8 b Within two minutes go to the client and press its WPS button to let the client join the network You do not need to enter a password PIN Number To use the PIN method do the following a Select the PIN Number radio button The screen ...

Страница 42: ...onnection the LED is solid green and the router WPS screen displays a confirmation message d To add another WPS client to your network repeat this procedure WAN Setup You can configure a DMZ demilitarized zone server change the maximum transmit unit MTU size and enable the router to respond to a ping on the WAN Internet port The router does not support a VPN endpoint but it allows traffic from VPN...

Страница 43: ...e information see Default DMZ Server on page 44 Respond to Ping on Internet Port If you want the router to respond to a ping from the Internet select this check box By default this check box is cleared Use this feature only as a diagnostic tool because it allows your router to be discovered Do not select this check box unless you have a specific reason MTU Size in bytes The normal MTU maximum tran...

Страница 44: ... check box to allow multicast traffic from the Internet to the LAN VPN Passthrough The router supports VPN passthrough for IPSec PPTP and L2TP IPSec Passthrough To enable or disable IPSec passthrough select the Enable or Disabled radio button PPTP Passthrough To enable or disable PPTP passthrough select the Enable or Disabled radio button L2TP Passthrough To enable or disable L2TP passthrough sele...

Страница 45: ...he default value and changing the value might fix one problem but cause another WARNING An incorrect MTU setting can cause Internet communication problems such as the inability to access certain websites frames within websites secure login pages or FTP or POP servers Leave the MTU unchanged unless one of these situations occurs You have problems connecting to your ISP or other Internet service and...

Страница 46: ...Log in to the router For more information see Log In to Your Router After Installation on page 18 2 Select ADVANCED Setup WAN Setup The WAN Setup screen displays 3 In the MTU Size field enter a new size from 64 through 1500 4 Click the Apply button Your changes are saved LAN Setup You can configure LAN IP services such as Dynamic Host Configuration Protocol DHCP and Routing Information Protocol RI...

Страница 47: ...n on page 18 2 Select ADVANCED Setup LAN Setup The following screen displays 3 Enter the following settings IP Address The LAN IP address of the router by default 192 168 1 1 IP Subnet Mask The LAN subnet mask of the router by default 255 255 255 0 Combined with the IP address the IP subnet mask allows a device to know which other addresses are local to it and which must be reached through a gatew...

Страница 48: ...server enabling it to assign IP DNS server and default gateway addresses to all computers and devices that are connected to the router s LAN The assigned default gateway address is the LAN address of the router The router assigns IP addresses to the attached computers and devices from a pool of addresses specified on the LAN Setup screen Each pool address is tested before it is assigned to avoid d...

Страница 49: ...utton If the DHCP service is not enabled on the router and no other DHCP server is available on your network you must set your computers IP addresses manually or your computers are not able to access the router Set Up Address Reservation When you specify a reserved IP address for a computer or device on the LAN that computer or device always receives the same IP address each time it accesses the r...

Страница 50: ...pe a name for the computer or server 7 Click the Add button The address is added to the Address Reservation Table on the LAN Setup screen The reserved address is not assigned until the next time the computer contacts the router s DHCP server Reboot the computer or access its IP configuration and force a DHCP release and renew To edit or delete a reserved address entry 1 Log in to the router For mo...

Страница 51: ...enie ADVANCED Home 51 JNR1010v2 N150 Wireless Router To edit a reserved address entry click the Edit button The Address Reservation screen displays a Edit the address information b Click the Apply button ...

Страница 52: ... settings for administering and maintaining your router and home network This chapter includes the following sections Manually Update the Router Firmware Manage the Configuration File For information about changing the password of your router see Change the Password on page 20 ...

Страница 53: ...router 1 Log in to the router For more information see Log In to Your Router After Installation on page 18 2 Select ADVANCED Administration Firmware Update A screen similar to the following displays 3 Click the Check button If new firmware is available the router detects it and displays the Firmware Update Assistant screen 4 To update the router to the new firmware click the Yes button 5 To upload...

Страница 54: ...utes and the upgrade process typically takes about one minute To determine whether you need to reconfigure the router after upgrading read the new firmware release notes Manage the Configuration File The configuration settings of the router are stored within the router in a configuration file You can back up save this file to your computer restore it or reset it to the factory default settings Bac...

Страница 55: ...s saved Restore Configuration Settings To restore configuration settings that you backed up 1 Log in to the router For more information see Log In to Your Router After Installation on page 18 2 Select ADVANCED Administration Backup Settings The Backup Settings screen displays 3 To find the cfg file click the Browse button 4 Select the file and then click the Restore button The file is uploaded to ...

Страница 56: ...se the Erase button on the Backup Settings screen To erase the configuration and restore the factory default settings 1 Log in to the router For more information see Log In to Your Router After Installation on page 18 2 Select ADVANCED Administration Backup Settings The Backup Settings screen displays 3 Click the Erase button 4 To confirm the action click the Yes button The router reboots WARNING ...

Страница 57: ... for users with a solid understanding of networking concepts These users want to set the router up for unique situations such as when remote access from the Internet by IP address or domain name is needed This chapter includes the following sections Advanced Wireless Settings Wireless Distribution System Static Routes Universal Plug and Play ...

Страница 58: ...ETGEAR recommends that you use caution when changing these settings To change advanced settings for your wireless network 1 Log in to the router For more information see Log In to Your Router After Installation on page 18 2 Select ADVANCED Advanced Setup Advanced Wireless Settings The following screen displays 3 Select the settings you want to change IMPORTANT The Fragmentation Length CTS RTS Thre...

Страница 59: ...NCED Advanced Setup Advanced Wireless Settings The following screen displays 3 Do one of the following To turn on the wireless radio select the Enable Wireless Router Radio check box To completely turn off the wireless radio of the router clear the Enable Wireless Router Radio check box When the wireless radio is disabled you can still use the router by connecting computers to the router with an E...

Страница 60: ...n see Log In to Your Router After Installation on page 18 2 Select ADVANCED Advanced Setup Advanced Wireless Settings The Advanced Wireless Settings screen displays 3 Click the Add a new period button The screen adjusts 4 Use the lists radio buttons and check boxes to set up a period during which you want to turn off the wireless signal 5 Click the Apply button The Advanced Wireless Settings scree...

Страница 61: ... you restart the router While the PIN is disabled the WPS LED blinks slowly Turn off automatic disabling of the PIN To change the WPS settings for your wireless network 1 Log in to the router For more information see Log In to Your Router After Installation on page 18 2 Select ADVANCED Advanced Setup Advanced Wireless Settings The Advanced Wireless Settings screen displays The router s PIN is show...

Страница 62: ...have wired and wireless clients but connects to the Internet through the wireless base station The following figure shows a wireless repeating scenario Repeater Base station access point access point Figure 6 Wireless repeating scenario The router can function either as a base station or as a repeater Wireless base station The router acts as the parent access point bridging traffic to and from the...

Страница 63: ...ge 28 The security option must be WEP or no security The WEP option displays only if you select Up to 54 Mbps from the Mode list on the Wireless Settings screen see Basic Wireless Settings on page 28 Set Up the Base Station The wireless repeating function works only in hub and spoke mode The units cannot be daisy chained You must know the wireless MAC addresses of all units First set up the base s...

Страница 64: ... enter the MAC addresses for the access points that should function as repeaters If your router is the base station it can function as the parent for up to four other access points 7 Click the Apply button Your changes are saved Set Up a Repeater To set up the repeater to avoid conflicts with the wireless connection to the base station use a wired Ethernet connection Note If you set up your router...

Страница 65: ... subnet as the base station but different from the LAN IP address of the base station 6 To prevent wireless clients from associating with the repeater and allow LAN client associations only select the Disable Wireless Client Association check box You can leave the check box cleared if you prefer wireless clients to be able to associate with the repeater 7 In the Base Station MAC Address field ente...

Страница 66: ...lt route was created with your ISP as the gateway and a second static route was created to your local network for all 192 168 1 x addresses With this configuration if you attempt to access a device on the 134 177 0 0 network your router forwards your request to the ISP The ISP forwards your request to the company where you are employed and the company s firewall denies the request In this case you...

Страница 67: ...The screen adjusts 4 In the Route Name field type a name for this static route for identification purposes only 5 If you want to limit access to the LAN only select the Private check box If you select Private the static route is not reported in RIP 6 To make this route effective select the Active check box ...

Страница 68: ...in to the router For more information see Log In to Your Router After Installation on page 18 2 Select ADVANCED Advanced Setup Static Routes The Static Routes screen displays 3 In the table select the radio button next to the route that you want to edit or delete 4 To edit the route click the Edit button The Static Routes screen adjusts a Edit the route information b Click the Apply button 5 To de...

Страница 69: ...ecifies how often the router broadcasts its UPnP information This value can range from 1 to 1440 minutes The default period is 30 minutes Shorter durations ensure that control points have current device status at the expense of more network traffic Longer durations can compromise the freshness of the device status but can significantly reduce network traffic 5 In the Advertisement Time to Live in ...

Страница 70: ...ch UPnP device that is accessing the router and which ports internal and external that device has opened The UPnP Portmap Table also displays what type of port is open and whether that port is still active for each IP address 7 To refresh the information in the UPnP Portmap Table click the Refresh button ...

Страница 71: ...etwork traffic This chapter includes the following sections Router Status and Usage Information Screen Router Information Pane Internet Port Pane Wireless Settings Pane Guest Network Pane For information about upgrading or checking the status of your router over the Internet see Universal Plug and Play on page 68 ...

Страница 72: ...tion Click the ADVANCED tab The screen that displays shows information about the router the Internet port the wireless settings and the guest network this screen is referred to as the Router Status screen Note The Router Status screen also displays when you select ADVANCED Advanced Home or ADVANCED Administration Router Status ...

Страница 73: ...address that the Ethernet LAN port of the router uses IP Address The IP address that the Ethernet LAN port of the router uses The default is 192 168 1 1 DHCP Server Identifies whether the router s built in DHCP server is active for the LAN attached devices Internet Port Pane To display the Internet Port pane 1 Log in to the router For more information see Log In to Your Router After Installation o...

Страница 74: ... 1 Log in to the router For more information see Log In to Your Router After Installation on page 18 2 Click the ADVANCED tab The Router Status screen displays 3 In the Internet Port pane click the Show Statistics button A pop up screen displays traffic statistics The following information displays System Up Time The time elapsed since the router was last restarted Port The statistics for the WAN ...

Страница 75: ...ter Installation on page 18 2 Click the ADVANCED tab The Router Status screen displays 3 In the Internet Port pane click the Connection Status button The Connection Status pop up screen displays The following figure shows the connection status information for a DHCP connection The content of the Connection Status pop up screen depends on the type of connection You can start new connections and end...

Страница 76: ...e Connection Status screen display only when the connection mode is Manually Connect The following information displays for a PPPoE connection Connection Time The time that elapsed since the connection was established Connection Status The status of the connection Connected Disconnected Negotiation Success or Authentication Success indicates failure IP Address The IP address that is assigned to th...

Страница 77: ...channel of the wireless port The default channel is Auto When Auto is selected the router finds the best operating channel available Mode The wireless communication mode Up to 54 Mbps Up to 150 Mbps the default or Up to 300 Mbps Wireless AP Indicates whether the radio of the router is enabled If the radio is not enabled the WiFi LED on the front panel is off Broadcast Name Indicates whether the ro...

Страница 78: ...adcasting its SSID for the guest network Wireless Isolation Indicates whether wireless isolation is on or off for the guest network When it is off wireless clients computers or wireless devices that join the guest network can use the Internet but cannot access each other or access Ethernet devices on the network Allow guest to access My Local Network Indicates whether wireless clients on the guest...

Страница 79: ...If you do not find the solution here visit the NETGEAR support site at http support netgear com for product and contact information This chapter contains the following sections Quick Tips Troubleshoot with the LEDs Cannot Log In to the Router Cannot Access the Internet Changes Not Saved Wireless Connectivity Troubleshoot Your Network Using the Ping Utility ...

Страница 80: ...cable connecting the router and the modem is plugged in securely and the modem and router are turned on For each powered on computer connected to the router by an Ethernet cable the corresponding numbered router Ethernet port LED is lit Wireless Settings Make sure that the wireless settings in the computer and router match exactly For a wirelessly connected computer the wireless network name SSID ...

Страница 81: ...e Power LED is Off or blinking try the following Make sure that the power cord is securely connected to your router and that the power adapter is securely connected to a functioning power outlet Make sure that you are using the power adapter that NETGEAR supplied for this product If the Power LED blinks slowly and continuously the router firmware is corrupted This situation can happen if a firmwar...

Страница 82: ...made check the following Make sure that the Ethernet cable connections are secure at the router and at the modem or computer Make sure that power is turned on to the connected modem or computer Be sure that you are using the correct cable When you connect the router s Internet port to a cable or DSL broadband modem use the cable that was supplied with the cable or DSL broadband modem This cable ca...

Страница 83: ...ur computer s IP address is shown as 169 254 x x recent versions of Windows and Mac OS generate and assign an IP address if the computer cannot reach a DHCP server These autogenerated addresses are in the range of 169 254 x x If your IP address is in this range check the connection from the computer to the router and reboot your computer If your router s IP address was changed and you do not know ...

Страница 84: ...rce your cable or DSL broadband modem to recognize your new router by restarting your network For more information see Sequence to Restart Your Network on page 80 If your router is still unable to obtain an IP address from the ISP the problem might be one of the following Your Internet service provider ISP might require a login program Ask your ISP whether it requires PPP over Ethernet PPPoE or so...

Страница 85: ...ternet Options click the Connections tab and select the Never dial a connection check box Other browsers have similar options Troubleshoot a PPPoE Internet Connection To troubleshoot a PPPoE Internet connection 1 Start your browser and select an external site such as http www netgear com 2 Log in to the router For more information see Log In to Your Router After Installation on page 18 3 Click the...

Страница 86: ...hidden and does not display in your wireless client s scanning list By default SSID broadcast is enabled Does your wireless device support the security that you are using for your wireless network WEP WPA or WPA2 If you want to view the wireless settings select BASIC Wireless Settings For more information see Basic Wireless Settings on page 28 If your wireless device finds your network but the sig...

Страница 87: ...Ds are on for your network devices If your router and computer are connected to a separate Ethernet switch make sure that the link LEDs are lit for the switch ports that are connected to your computer and router Wrong network configuration Verify that the Ethernet card driver software and TCP IP software are both installed and configured on your computer Verify that the IP address for your router ...

Страница 88: ...k is different from the network address of the remote device Check that your cable or DSL broadband modem is connected and functioning If your ISP assigned a host name to your computer enter that host name as the account name in the Internet Settings screen Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers Many broadband ISPs restrict access by allowing traffi...

Страница 89: ...A A Supplemental Information Additional details This appendix provides factory default settings and technical specifications for the JNR1010v2 N150 Wireless Router Factory Settings Technical Specifications ...

Страница 90: ...speed AutoSensing Local area network LAN LAN IP 192 168 1 1 Subnet mask 255 255 255 0 DHCP server Enabled DHCP range 192 168 1 2 to 192 168 1 254 Time zone United States is Pacific Time otherwise varies by region Time zone adjusted for daylight saving time Disabled Wireless Wireless communication Enabled SSID name Preset For information see the router label For a description of the router label se...

Страница 91: ... 22 Class B C Tick N10947 LAN 10BASE T or 100BASE Tx RJ 45 WAN 10BASE T or 100BASE Tx RJ 45 Wireless Maximum wireless signal rate complies with the IEEE 802 11 standard See the entry for Transmission speed in Table 4 on page 90 Radio data rates Auto Rate Sensing Data encoding standards IEEE 802 11n version 2 0 IEEE 802 11n IEEE 802 11g IEEE 802 11b 2 4 GHz Maximum computers per wireless network Li...

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